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Hilton Pensacola Beach Gulf Front: Traveler Reviews

3.5 of 5
12 Via de Luna Dr, Pensacola Beach, FL 32561
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Hilton Pensacola Beach Gulf Front
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435 reviews from our community

Traveler rating
    209
    99
    63
    33
    31
See reviews for
Families
147
 
Couples
94
 
Solo
15
 
Business
93
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“Relaxing and friendly atmosphere.”
5 of 5 stars Reviewed January 28, 2013 via mobile

Loved the view of the pools with the ocean in the background. Slept like a baby!!! The restaurant was delicious also. We will b staying there again. We were there for two nights with a group for the Pensacola beach run half marathon. It was so nice to be so close to the start/finish line. e were walking distance from the main beach access. After the run a long dip in the hot tub was definitely a life saver!!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kevinr12345 about Hilton Pensacola Beach Gulf Front
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Florida
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
“Clean - Others are better”
3 of 5 stars Reviewed January 25, 2013

Stayed there two nights for business. Had room 701, which is at the end of the hall on the top floor of tower #1. First, the room was clean and standard for a Hilton (1 king bed, a chair, a small desk, flat screen TV, small Refrigerator, small coffee pot, etc.). The bed was comfortable and the bathroom was okay (recently painted with paint on the light fixtures).

However, there were also a couple of issues. First when the desire temperature was reached, the heater stopped heating, but the fan continued to blow (even though the fan switch was set to auto), and approximately one minute after the heater turned off, the unit began blowing cold air (in January). Within 10 minutes, the room would go from 75 degrees to 69 degrees. The only solution was to manually turn the heater on and then turn it off once the room warmed up. I had to repeat this every 30 to 40 minutes as the room cooled down to 67 to 69 degrees. Second, both the hard cable internet and Wi-Fi required a code to log in.The front desk provided five different codes, before the system would accept one (hard cable connection). Then, a different code was required for each Wi-Fi device (e.g., iPad and iPhone required different codes, and once the code was accepted, you could not re-use the same code on a different device). Nine codes later, I finally had the three devices connected. No, I did not mention either of these problems to management because I was out from early morning until after dinner both evenings working.

I have stayed next door at the Hampton Inn on many occasions and have never had any issues. And the Hampton Inn is about $10.00 per night cheaper and offers free hot breakfast. I will not return to the Hilton, I will go back to the Hampton Inn next door.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask GNPHiker about Hilton Pensacola Beach Gulf Front
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review
January 26, 2013
Thank you very much for taking the time to give us some feedback on your recent stay, especially so detailed. This helps us so much to make it more comfortable for the next guest. I have shared your comments with our entire management team so we may better ourselves and make the necessary corrections. If you would like to discuss further, please don't hesitate to contact me directly.

Gina Dudley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, Tennessee
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“The beach view is incredible!”
4 of 5 stars Reviewed January 24, 2013

Attended a conference with friend...got to enjoy all the hotel amenities while they had meetings! Guess I was the lucky one:)!
We had a beach front room with a balcony that over looked the 2 large pools and of course, the ocean.
That was where I spent a lot time
.The 2 queen bed / studio room was incredibly spacious, and, the bathroom had a separate deep tub and shower! That was a definite plus!
The restaurant was average, the coffee shop just okay.
There were plenty of restaurants within walking distance that afforded much diversity.
The beach walking, of course, my favorite. Gorgeous views of the sunset and sunrise .
The only problem, we were doubled charged for our room. Luckily I am very careful about checking credit card statements. The staff did make the correction within 24 hours, and, they were very helpful in doing this. A plus!
There are several other hotels near this one. Several gifts shops...around.
The exercise room was below average for a hotel of this price.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask LyndaLee011 about Hilton Pensacola Beach Gulf Front
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Honeymoon”
4 of 5 stars Reviewed January 23, 2013

Used it for my honeymoon. :Place was clean and the staff was friendly. Can't beat the view, of course.. Good deal for the junior suite with jacuzzi tub, although a couple of the jets were not functioning. No idea about the TV complaints - my TVs worked just fine, but seriously, did you get a beachfront hotel to watch TV??

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gibson_mel about Hilton Pensacola Beach Gulf Front
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review
January 24, 2013
Thank you so much for your comments about your stay with us. Very happy you had a great time with us. I would be very interested to know which room you were in so we may take a look at the tub jets. I can be reached at gina.dudley@hilton.com.

Sincerely;

Gina Dudley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great for business”
4 of 5 stars Reviewed January 18, 2013

I was there on business for 14 days. The event manager was extremely helpful and friendly as were all the staff we dealt with. The rooms were clean and recently renovated and comfortable. The restaurant was very good, great breakfast and sushi bar for the evening. Overall a really good stress free business trip helped by the professional staff of the hotel . Too cold for the beach and pool but it looked good.
Thanks

Room Tip: Ask for a beach view.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Paul W about Hilton Pensacola Beach Gulf Front
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Pensacola Beach Gulf Front

Also Known As:
Hilton Pensacola Beach Gulf Front Hotel
Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
Hilton Hotel Pensacola
Hilton Pensacola
Pensacola Hilton
Hilton Garden Inn Beach Pensacola
Address: 12 Via de Luna Dr, Pensacola Beach, FL 32561
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Pensacola Beach
#3 Romantic Hotels in Pensacola Beach
#5 On the Beach Hotels in Pensacola Beach
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located beachfront in the center of everything on Pensacola Beach, Florida.  Enjoy captivating views of the emerald waters of the Gulf of Mexico and 52 miles of snow white sand beaches. Our hotel is within walking distance from restaurants, vibrant nightlife and recreational activities such as charter fishing, paddle boarding, sailing, kayaking, biking, and miniature golf. ... more   less 
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