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“Great experience - we will be back!” 5 of 5 stars
Review of Hilton Pensacola Beach Gulf Front

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Hilton Pensacola Beach Gulf Front
3.5 of 5 Hotel   |   12 Via de Luna Dr, Pensacola Beach, FL 32561   |  
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Ranked #5 of 10 Hotels in Pensacola Beach
GreenLeadersSilver level
1 review
1 helpful vote 1 helpful vote
“Great experience - we will be back!”
5 of 5 stars Reviewed November 26, 2012

We chose to stay at this Hilton based on its location. We were driving from Dallas to DisneyWorld and needed a place to stay overnight. This seemed like a perfect location to enjoy 4-5 hours of daylight with the kiddos and get a good night's rest! We stayed on our drive there and back and had a consistent experience both times!

The hotel staff upgraded our room because we were traveling at a non-peak time. Rooms were clean with nice balconies overlooking the ocean - beautiful views. Bell hops were friendly and had several recommendations on places to eat and some info on the in-season kids club program. Overall, the staff was friendly, the hotel was clean, and the Pensacola area was perfect for some family time. Based on our stay, we are planning a family vacation back to the hotel and Pensacola. Couldn't have been happier.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, November 27, 2012
Thank you so much for the great review, so glad to hear you had a great round trip to Disney. Tell you friends and family to stop by and say hello as well. Look forward to seeing you again.
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1,059 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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English first
San Antoni
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 25, 2012

We decided to eat Thanksgiving at the Hilton, mistake!
The setting from the beginning was wrong.
They had desserts table outside in the waiting area, guests with children were picking at it.
The dinning manager though spreading the food around the large dinning room was a good idea, mistake again!
The server described the room and the first word out of his mouth was "the starchy food" and pointed to a direction,wrong presentation again.
Well we went to the "starchy food", the dressing was cold, everything in this section was cold and we were eating at noon. Across the way to the left was the salmon and some cajun imitation food and then long way across was what I call Thanksgiving food, ham and turkey. Weaving through the tables I finally got to the promised land. Then reality hit, the two carvers had never cut meat before. For the first time I saw the destruction of a turkey and large ham! Please understand I hunt turkeys and when I shot one the meat is not destroy. These guys were hacking trying to do their best but it was not working. One time I was up and he had to go to the kitchen to get another turkey. I went back and requested some white meat a thigh and the wing it took him so long to cut the wing off and struggling that I was discouraged and I just took that with a little chop white meat.
The room was not set correctly, the destruction and the poor quality of the food was mess.
If the Christmas dinner is the same setup dont go!
This was not a Thanks---giving dinner it was not fun with good food.
In all fairness I posted on their Facebook page and the reply and apologize and gve the name of a contact. But what is this media contact going to do refund my $87 dollars, apologize, it done and the impression was made.
Please believe me dont go to Buffet at this place you will be sorry!

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville Ontario
Top Contributor
118 reviews 118 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 25, 2012

We stayed at this Hilton location for one night on a recent trip and wished it could have been a longer stay. The hotel is right on the beach and the staff that we encountered were great and friendly. Nothing was to much for them to ensure our brief stay was enjoyable. The food at the restaurant was good and breakfast had plenty of variety We will definetly return to this hotel for a longer stay in the future.

Room Tip: Try and get into the new tower with ocean view
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire
Top Contributor
76 reviews 76 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 20, 2012

As soon as we walked in it was apparent this was going to be special. It's a very clean and relatively modern hotel. We were greeted by Rachel who was so polite and helpful, a credit to the company. She gave us a superb room in the tower block which was immaculate and had a sea view. The block appears to have been recently refurbished and I could not find anything wrong except for the wi-fi, it simply would not work in our room, despite numerous attempts and liaisons with the front desk. (In the lobby things worked fine.) We ate our evening meal in Pensacola. In the morning we decide to eat breakfast in the hotel, a superb choice was available and Brandon was so helpful and polite. What a nice start to the day.

Room Tip: Sea view in tower block
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, November 21, 2012
So glad you took the time to fill out a survey for us and to mention two of our team members Rachel and Brandon for their service. We hope to see you again very soon for another relaxing stay.
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Columbus, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

The hotel is amazing, restaurant charming with great food. Breaksfast bar is wonderful. I stayed during off season fro business so I didn't get the height of the season flurry. But the staff was helpful, polite, and eager to please.

Room Tip: I've stayed on both sides of the hotel... facing oceanside and facing the ferris wheel. Both ar...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado, AR
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 16, 2012

This is my favorite beach hotel. It is friendly and welcoming, yet very nice with a lot of amenities. We were taken care of from the moment we arrived until the day that we left and had a great time. It's the first hotel I check when we're heading to Pensacola because it's so central to shopping and restaurants, yet most of what we're there for is right on-site.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, FL
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 12, 2012

My husband took mr to the Hilton on Pensacola beach for my 50th birthday. As we were walking with our children around the pool all my best friends and family jumped out to suprise me! It was extremely winding and cool (unlike Pensacola in October!) so we moved the party inside to the H2O bar and lobby area. Everyone so so nice to us. My husband had reseverved rooms for our family and friends and no one was diappoited in their room. We had a 2 bedroom 2 bath suite that had a full kitchen. It was fantastic. I think I could live there! I can think of nothing to complain about.

Room Tip: Get a gulf front room, they are well worth it.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review, November 15, 2012
Thank you so much for sharing your experience here with us. Terrific surprise for you and your family, hope to see you back next year for 51!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Pensacola Beach Gulf Front

Address: 12 Via de Luna Dr, Pensacola Beach, FL 32561
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pensacola Beach
#3 Business Hotel in Pensacola Beach
#5 On the Beach Hotel in Pensacola Beach
#5 Family Hotel in Pensacola Beach
#6 Romantic Hotel in Pensacola Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Pensacola Beach Gulf Front 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
Located beachfront in the center of everything on Pensacola Beach, Florida.  Enjoy captivating views of the emerald waters of the Gulf of Mexico and 52 miles of snow white sand beaches. Our hotel is within walking distance from restaurants, vibrant nightlife and recreational activities such as charter fishing, paddle boarding, sailing, kayaking, biking, and miniature golf. (100% Non-Smoking Hilton Hotel) ... more   less 
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Also Known As:
Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
Pensacola Hilton
Hilton Garden Inn Beach Pensacola

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