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“Nice stay on Pensacola beach” 4 of 5 stars
Review of SpringHill Suites Pensacola Beach

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SpringHill Suites Pensacola Beach
2.5 of 5 Hotel   |   24 Via de Luna, Pensacola Beach, Pensacola Beach, FL 32561   |  
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Ranked #5 of 10 Hotels in Pensacola Beach
Certificate of Excellence
Dallas, Texas
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Nice stay on Pensacola beach”
4 of 5 stars Reviewed August 5, 2014

We stayed for 5 nights last month and it was a free stay booked with my Marriott rewards points. I had trouble booking through the Marriott so I actually called the hotel and spoke with Jamie the general manager and she helped me with booking. She was very kind and helpful.

Like several other reviewers mentioned the rooms are outdated. This is really not a big deal to me because we go to the beach to have fun- not stay in our room! The view from my 5th floor room was awesome.

The breakfast was just ok- but it was free so hard to really complain too much there. The location is great and the beach is beautiful. We had a great stay and overall I would recommend this hotel to anyone looking to travel to Pensacola beach.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review, August 9, 2014
Thank you for leaving us a comment describing your stay. As a Marriott property, we appreciate your loyalty to Marriott brand hotels with your enrollment in our Marriott Reward program. We are happy to hear you enjoyed your time here at the SpringHill Suites on Pensacola Beach. Thank you for staying with us. Please revisit us after completion of our renovation to see all the new and improved updates.
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396 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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  • French first
  • German first
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English first
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 5, 2014

Outstanding staff and a perfect location make this an excellent choice for a short or long break. I have stayed here for many years and it feels like coming home. As noted in other reviews,the rooms are somewhat dated - that said, they are spotlessly clean. As the hotel is set to undergo major renovations in the next year I look forward to seeing the changes and updates. Breakfast is always good, with more than enough choices, served in a room with a view of the pools and (if you stand up) the ocean. The pool area is beautiful and has 3 pools - one of which is one of the more creative play large children's pools I've ever seen. It's an easy walk to restaurants but you can also take a Pedicab if you'd rather not. A treat!

Room Tip: On the higher floors even the "island view" rooms give you a view of the ocean and back ba...
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  • Stayed July 2014, traveled solo
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review, August 9, 2014
Thank you for the positive comments about our hotel and staff. We work hard to provide memorable experience for all of our guests, so I am happy to hear you enjoyed your time with us. Our hotel is set for renovations this fall, which will update and improve the property in its entirety. Thank you for staying with us. We look forward to your return after out updates!
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 5, 2014 via mobile

I really enjoyed my stay here. But more importantly than the location was the outstanding customer service that ALL the employees provided. I would definitely come back. Thank you for a wonderful stay.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review, August 9, 2014
Thank you for leaving a comment about your stay. We are glad to hear you enjoye your time at Pensacola Beach and your stay with us at the SpringHill Suites. Your compliment on our customer service is greatly appreciated and will be passed along to our entire staff. Thank for visitin and we look forward to seeing you again.
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Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 31, 2014

The only reason I would stay here again is if I had to have a location on the beach and if I couldn't get a room at one of the other nearby hotels.

My room was dated. The TV set looked like it was 20 years old. It was noisy. Staff wasn't terribly helpful. Ugh...

My business trip was extended but I wanted to get out of this hotel pretty bad. I checked out and went and got another one closer to downtown Pensacola.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review, August 1, 2014
Thank you for letting us know how we are doing. I am sorry to hear that our customer service didn’t meet your standards. We aim to give each guest the best possible customer service during their stay. Also we are scheduled for a renovation that will update the entire hotel including the TV’s. Again I am sorry we did not met your expectations and if you would like to discuss your stay future please feel free to contact me.
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New Orleans, Louisiana, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 31, 2014

People at the front desk were extremely nice and professional. Room was clean and I slept great. Like a lot of hotels, you can definitely hear people in the hallways but it only lasted for a minute. It was almost all families with children. However, all guests seemed courteous and kids in the pool were generally well behaved. The pools are really nice and never felt crowded. The beach was amazing while there -- crystal clear water. Would definitely return.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review, August 1, 2014
Thank you for leaving a comment about the SpringHill Suites on Pensacola Beach. I am happy the front desk met your expectations and will let them know about the positive comment. Also I am glad the weather and water were enjoyable during your stay. Please let us know if you need help booking your future reservation.
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Egg Harbor Township, New Jersey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 29, 2014

I must commend Derrick at the front desk. He is a very professional and nice young man. Very pleasant to the customers in person and on the phone!!!

It is nice to be able to have a view of the swimming pools and gulf in one view.

Laurie at the tiki bar was very pleasant and the food we had was very good.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review, August 1, 2014
Thank you for taking a minute to leave a comment about out hotel. I am glad to hear that Derrick and Laurie provided you with great customer service. I will pass along the nice comments to both of the employees. Thank you again and please let me know if you need anything else in the future.
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Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 29, 2014

We stayed at this hotel in mid-June 2014, during the Father's Day weekend. As expected, the hotel was pretty busy. We were able to get a room with a nice gulf beach view across the swimming pool. (We paid a hefty premium for the stay probably due to the particular weekend).

We were expecting a typical Marriott property room with nice rooms and beds. Our bed in room 428, however, was a big disappointment. The mattress appeared to be fairly old and had developed what we called "holes" on each side--deep sagging that made you feel as if you were in a hammock.

We reported it to the front desk but were told that they didn't have similar rooms available. We would have had to move to a different category of room with a side view or on the first floor. They didn't seem too eager to solve the problem such as exchanging the mattress in our room and no clear explanation was given as to why that couldn't be done.

Will not stay at this property again.

Room Tip: Check the mattress in your room before you accept it.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review, August 1, 2014
Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. I apologize for the mattress and will address the situation with our front desk staff. We use every situation as a learning experience and will make sure in the future we follow up with guest better. We are schedule for a renovation this fall that will updated all mattresses. Please let me know if I can help you in any other way.
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Additional Information about SpringHill Suites Pensacola Beach

Address: 24 Via de Luna, Pensacola Beach, Pensacola Beach, FL 32561
Location: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Pensacola Beach
#5 Family Hotel in Pensacola Beach
#7 Business Hotel in Pensacola Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Pensacola Beach 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Springhill Suites Pensacola Beach Hotel Pensacola Beach
Pensacola Springhill Suites
Marriott Pensacola

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