Great staff, excellent service and people who care. We stayed in a different Hotel because of a conference that was coming up in the facility that we were at.. We used the hotel for scheduling a shuttle to the Jimmy Buffett concert held in Feb at the Pensacola Beach Bay Center. The people there we very nice and arranged things that went on with out a hitch. We had a few meals there, went to the Landshark beach venue on the property and enjoyed the service plus the hospitality. We went there after the concert and had a great time as well. Parrot Head were there in force and the staff was well prepared to deal with the events. The entertainment was outstanding from start to finish. We spent the good part of 3 days enjoying this facility and surroundings.