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Margaritaville Beach Hotel: Traveler Reviews

4.0 of 5
165 Fort Pickens Road, Pensacola Beach, FL 32561
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Margaritaville Beach Hotel
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299 reviews from our community

Traveler rating
    178
    75
    28
    7
    11
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Families
71
 
Couples
138
 
Solo
7
 
Business
15
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Gulf Breeze, Florida
Reviewer
3 reviews 3 reviews
“Customer service”
3 of 5 stars Reviewed January 7, 2013

First stay at this hotel as we are locals and this was 20th anniversary trip/Christmas gift. Room was very good, service at bar/restaurant great. However, upon checkout when we asked to review room price vs. web promotion offered for Jan. , the "gentleman" standing next to clerk who was helping us, said very unprofessionally, "No, we cannot ". The proper response to satisfy us would have been, "I'm sorry, but unfortunately we cannot accommodate you with that request and let me explain why...." He then went on to say "You will have to come again to get that rate, haha.." Next time, 'haha', I will think I will take my business down the street to the Hilton..as well as recommendations to friends/family from out of town which come often.

Room Tip: Check Internet pricing and ask upon check-in.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review
February 20, 2013
Thank you very much for choosing to stay with us recently. I do apologize for the manner in which your inquiry was handled. I would very much appreciate the chance to discuss this matter and if you would like to do so, please contact me via telephone 850-916-9755 or email krandle@margaritaville.com. This is certainly not the caliber of service we pride ourselves on. Thank you for taking the time to provide such valuable feedback.
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Dothan, Alabama
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“So excited to stay here”
4 of 5 stars Reviewed January 3, 2013

Had I not visited (walked thru) the hotel on a previous day trip, it would probably get one star from me and I'll tell you why. But first, let me instead tell you why I am giving it 4 stars.

4 star rating: the staff were friendly and helpful; cleanliness- the hotel was impeccable; ambience- the hotel and the rooms are gorgeously appointed with nice art work, open spaces, and a great island feel with none of the plastic and party motif that is associated with the restaurants (not that I mind that as we go to the one in PCB frequently); and the beds- big, fluffy and comfortable. If it were just my husband and I it would be heaven... But it's not. We have twin 4yo girls...

1 star rating: food: we ended up not eating at Frank and Lola's because, quite frankly, we could go elsewhere cheaper and not worry about the kids. It if you don't have a car with you then your stuck. The hotel is not within walking distance to any other places. And Landshark Landing was closed for the season. So either hike it a while for some food, starve, or eat at the one restaurant, which happens to be one of the most expensive around. Activities: we stayed here for New Years and were surprised to learn there really wasn't much happening. And definitely nothing for kids. We ended up driving into Pensacola. Again, thank goodness we had a car. Speaking of the kids, good thing we brought a few beach toys because they don't have any and I didn't see any in the gift shop (maybe they do in the summer). Also, one of the kids got sick one day and my hubby had to drive to get her some meds. Not a fault on Margaritaville, but just think, if we didn't have our car... And the bathrooms, beautiful as they were, it is only a shower. A nice big, built-for-two shower. That's worthless with 4yos. And I don't mean the privacy factor. 4 yo don't take showers and there were no tubs, so if we had been there for a week and played at the beach everyday we'd have been screwed!

The long and the short of it is we really enjoyed our weekend and liked the hotel. But, if we had flown in, paid for a taxi, and then been stuck there all weekend with nothing for the kids to do, nothing to do for New Years, no places to walk to, and only Frank and Lola's to eat at, we would've been miserable and pissed.

Room Tip: Choose a room with a Gulf view.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review
February 22, 2013
Thank you for staying with us recently. We are sorry to learn that our property did not work out for you and your family. In the summer, there is a complimentary beach trolley that runs from one end of the Island to the other. Beach buckets are given to all children upon check-in if they would like and often have beach toys available. Our plush executive room is equipped with a garden tub and may work out better for you on your next visit. There is a range of activities for the warmer months and have started working on new events for the off season. We are certainly open to suggestions and if you would like to provide further feedback please email me KRandle@margaritaville.com. Your feedback is greatly appreciated and we look forward to your next visit!
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Huntsville
Senior Contributor
21 reviews 21 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Fun regardless of the weather”
5 of 5 stars Reviewed December 30, 2012 via mobile

This was our second stay at Magaritaville Beach Hotel. Although the weather was windy and cold Jennifer, the entertainment director, had things to do and suggestions for warm activities. The Gulf of Mexico is awesome regardless of the weather. We already have booked our next visit.

Stayed December 2012, traveled as a couple
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Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review
February 20, 2013
We are pleased to know that you enjoyed both visits with us and have booked your third stay. Jennifer is a valued member of the team and I will be sure to commend her. Thank you for your feedback and we are looking forward to having you as a guest again soon.
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Huntsville, Alabama
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
“Jimmy Buffett's Margaritaville Beach Hotel”
5 of 5 stars Reviewed December 28, 2012

We just spent 2 nights at the Margaritaville Hotel and loved everything about it. It is right on a beautiful, white sand beach with a pool, tiki bar and restaurant overlooking the ocean. We got a beach front room with a balconey. Nothing too fancy but very clean with a huge bathroom. The hotel is located near all the restaurants with a walking/running/bike trail across the street. Fort Pickens state park is only a couple of miles away with pure white sand and dunes. I would not hestitate to stay here again. The staff was wonderful and very accomodating. They also have a great gift shop with everything "Jimmy Buffet"

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review
February 22, 2013
Thank you for staying with us recently. We are please that you enjoyed your room and the property. Fort Pickens is a great place to spend an afternoon and learn a little about the area's unique past. We certainly are excited to have you as a guest again soon! Thank you for your feedback.
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Georgia
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Awsome hotel and view”
5 of 5 stars Reviewed December 22, 2012

If location is everything, then this hotel is on the top of my list. Excellent location, great view from the rooms, and easy to get in and out. Most of all the service we had was top quality. Friendly staff and the hotels is very clean over all. Room service was impeccable and the food was pretty good. The think I liked the most, of course, the margaritas ! Overall experience - pretty good for a short vacation or long week end.

Room Tip: view to the gulf
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review
February 22, 2013
Thank you for staying with us recently. We are pleased that you enjoyed your stay and the amazing margaritas! Your feedback is appreciated and we look forward to your next visit.
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Additional Information about Margaritaville Beach Hotel

Address: 165 Fort Pickens Road, Pensacola Beach, FL 32561
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 10 hotels in Pensacola Beach
Price Range: $$$
Hotel Class:4 star (4*)
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