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“very nice weekend” 4 of 5 stars
Review of Full Moon Spa

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Full Moon Spa
No.1, Lane 85, Wulai Street, Wulai District, Xinbei, Taiwan   |  
Hotel amenities
Ranked #14 of 125 hotels in Xinbei
Taipei, Taiwan
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
63 helpful votes 63 helpful votes
“very nice weekend”
4 of 5 stars Reviewed April 23, 2013

Wulai is a nice day or weekend trip out of Taipei. Full Moon Spa is a great choice. The room we had had a big wooden hot bath in the room, everything was in camphor wood, the bed was very nice, had a large flat screen tv. Its listed price was nt$6000 a night, but even on a holiday they quoted us nt$4500 a night even without us asking for a discount. Very clean, very friendly. Includes basic breakfast and dinner, dinner is a standard Taiwanese tea house biendang, not bad. Breakfast was very simple, western or chinese. The communal hot spring was spacious and uncrowded.
Going to Wulai is great if you're going for the soak, but there is very very little to do unless you want to walk up steep trails.

Room Tip: they also have hourly if u just want a nice room with a nice hot spring in the room...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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30 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2013

V friendly service with a lovely roof terrace to have breakfast or tea in the afternoon. The rooms are simple but clean with lovely river views. The spa water feels great and the hot spring itself is run professionally. Would definitely recommend this place for a quite weekend get away - close to the food street of Wulai but elevated enough to still be relaxing.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 7, 2013

We would have given this place 2 stars if it wasn't for the friendly service, the relaxing atmosphere coupled with the beautiful river views and the ease of getting there from the bus stop. We chose the cheapest over night stay room out of the selection, but just because it's cheap, it doesn't mean the standards we expect to drop below par. When we arrived, the room looked as though it had seen better days. The wood décor looks like something from the history books and it was shouting out for a new coat of varnish and to be modernised where possible. The pictures didn't look too bad, but be aware they don't match in real life. All the essentials were present, but the air-con wasn't working, so after calling the reception and they came to have a look, it was established that it wasn't working so we swapped rooms. The room next door was exactly the same, however the air-con was working, just about, but it didn't have a safe, So we carried the safe from the other room into the new room...NOTE: YES we STOLE the empty safe, only to find out that it didn't work after countless attempts from the receptionist herself!! We gave up eventually and after 1hr of just sorting things out, we had lost most of the daylight in which we could have used to take quality pictures at the waterfall. So, a disappointing start!

It doesn't end here I'm afraid, the dinner which we could not opt out of online was not too pleasing either. There were 2 or 3 choices from the list including refreshments. I chose the teriyaki fish and milk tea for mine, however the milk tea was absolutely awful. The food was edible but not very tasty. Given a choice, I would have gone elsewhere seriously, and having overheard a conversation at reception it seems that you can omit the meals with a bit of haggling, and you can get the room at a reduced price. There wasn't an option online to remove it, so maybe one would have to either email or ring them.

OK, it gets better now. The in room bath was excellent though. A ring to reception will make the pumps work faster at pumping the water out and within about 5-10 mins. the bath was filled, and it automatically stops as well, however, the temperature of the water was way TOO hot. I had experienced some very hot onsens in Japan, but this was just too much. We had to release water to add cold water which wasn't very economic, but hey it's not our water to waste.
The bath room had sliding doors that opens out to the balcony so you can bring a bit of ventilation in, but please bear in mind that there are no partitions separating your room and the rooms next door. Although the balcony is quite tiny outside, someone can quite easily walk to your room without too much difficulty so there was a bit of a security issue here. You just have to make sure these doors are locked before bed time because lets face it, you can't really count on the safe to protect your valuables.

Overall, it was a pretty comfortable stay, Perhaps the other rooms are better than this one, I don't know, but we probably won't be staying here again to find out. It just so happens to be situated by the river edge, convenient to get and the pretty good reviews that made us choose this place.
Suggestions to improve would be: pay attention to the tiny details, for example the hair drier was so dusty inside, it put me off using it. The milk tea? Seriously??...and the wood needs a new lick of varnish if not replaced completely.

Room Tip: Maybe try one of the more expensive rooms? They are located on higher grounds as well which would b...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 4, 2013

This hotel is well situated in Wulai old street. It is surrounded by many small shops that sell food and souvenirs.All hotel rooms are either in the second or third floor as the hotel was built on the slope of a hill.The room given to us was spacious and clean,with big wooden bathtub that supply hotspring water attached to each room.There are also big communal spa provided for men and women in second floor.We were given breakfast and yummy dinner sets for the two days we stayed and the staff were friendly and helpful.The only setback is that we needed to climb a few steps from the lobby and walk through the open air to our room .

Room Tip: Choose rooms that face the hill and river
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 12, 2012

Landscaping of the hotel blends well with the lush greeneries of Wulai, and its location on Wulai Old Street was very convenient with rows of Atayal restaurants and snack stalls beckoning. The deluxe triple room was very spacious, and the wooden tub was large enough for 2 adults and a kid to enjoy family time together.

The reception staff were always smiling and willing to help, and requests for hotspring water via the phone were always met instantaneously.

The breakfast and dinner that came with the room were just average, especially given the choices available along the Old Street.

We are already looking forward to a return to this hotel to enjoy hotspring in chilly winter.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
94 reviews 94 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 12, 2012

This is a wonderful place for a quick overnight say from Taipei - just a nice 30 minute bus ride from Xindian through the mountains gets you there. Ask for Wenting Chang if you speak English - she was a wonderful resource and has a great laugh. We chose the larger 7 ping rooms on the 2nd floor - very spacious with a wooden hot tub looking out on the river, beautiful rooms with lots of wood, as in much of the entire hotel. The separate men/women baths are very clean and pleasant with sauna, steam room, hot and cold pools and a lounging area - would seem to be a great rainy day spot where you could spend most of a day. We went with another couple visiting us from the US - we all had massages. Both myself and the other guy thought the male massage fellow gave a great and very professional massage - one of the best ever for both of us. With breakfast and either a dinner or lunch included, nice mountain and river views, this place has it all - just doesn't get much better!

Room Tip: Worth a bit extra for the larger 2nd floor rooms if you are a couple.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 2, 2012

Fell in love at first sight with the charming resort built and designed using cypress wood. In-room bathtub with hot spring water and jaccuzi provides great relief for soothing tired muscles after the uphill hike to Wulai Waterfall. There is also a steam room, sauna, and separate men and women hot springs area for one to rejuvenate - I nearly gave this gem a miss because bathers are expected to enter the water fully nude... The outdoor dining area is also a fantastic place to chill out in the evening with view of the hill and river. The staff are very friendly and attentive; dinner served is yummy too! Overall, Full Moon Spa is definitely a fabulous choice for a relaxing getaway!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Full Moon Spa

Address: No.1, Lane 85, Wulai Street, Wulai District, Xinbei, Taiwan
Location: Taiwan > Xinbei
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Spa Wheelchair access
Hotel Style:
#2 Spa Hotel in Xinbei
#10 Best Value Hotel in Xinbei
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Full Moon Spa Taiwan/Xinbei

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