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“We were pleasantly surprised.” 4 of 5 stars
Review of Skyland Resort

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Skyland Resort
2.0 of 5 Resort   |   Mile 41.7 Skyline Drive, Shenandoah National Park, Shenandoah National Park, VA 22835   |  
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Lombard, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“We were pleasantly surprised.”
4 of 5 stars Reviewed May 18, 2013

Our 4 night stay at Skyland Resort was good. We were there during a very rainy, foggy time in early May. We were in Appledore and had great views when the fog lifted. After reading the reviews we were concerned but we were delighted with our room and surprised to find a TV and coffee pot in the room. The beds were comfortable, the large picture window and balcony looked out on a beautiful mountain view and a town in the valley below. The water in the shower was hot and we had excellent housekeeping service daily.

The food in the lodge was very good most of the time. The seafood was excellent and the first night everyone in our party was very happy with their meals. A manager stopped at the table to see if everything was alright. We took all our meals at the lodge and noticed that the service was uneven, some days we would have to ask for things repeatedly. They do run out of menu items, one day it was turkey another day it was a fish selection. They were out of oatmeal and blueberries at breakfast our last 2 days. The chairs in the pub are more comfortable than the chairs in the dining room. We enjoyed the fresh healthy menu items offered. The prices seemed fair but we are from Chicago and used to higher restaurant prices. Nightly entertainment in the Pub was a nice surprise; one night we stayed and listened to a folk singer other nights we caught a few minutes of singers or dancers.

Make the trip for the wonderful view and hiking opportunities in Shenandoah National Park and don't expect a 5 star resort in a National Park and you won't be disappointed.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
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Miami, Florida
Top Contributor
120 reviews 120 reviews
47 hotel reviews
Reviews in 59 cities Reviews in 59 cities
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed May 16, 2013

We have stayed at various NP accommodations and had a basic idea of what to expect. Mainly, we don't go in expecting high thread count sheets and down comforters.

First of all, location cannot be beat. Our room in the Appledore building was clean and well maintained. The bed was more comfortable than expected and the towels were thicker than expected as well.

The walls ARE thin! We always try to be as quiet as possible and use our inside voices. Sadly, not everyone does the same. The neighbors on our right were night owls AND early birds! Yep, it sounded like a party till around midnight and then they were up again for more at 5:30 AM. How rude!

Now, for the highlight of our stay. The AMAZING view. When we walked in the first day, the curtains were open. The large picture window afforded us a gorgeous view of the sun getting ready to set. That jaw dropping view made it so that I didn't even notice our basic accommodations.

We didn't try the dining room, so I can't comment on that. Staff, for the most part was polite and efficient. We are looking forward to a longer visit next time. My suggestion is to keep your expectations reasonable and you will not be disappointed.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north carolina
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed May 16, 2013

This is a resort I would place in a category between rustic and dilapidated. Way overpriced. Miserable Queen Mattress gave backaches. I expected no phone, no microwave, no refrigerator, some rooms do have a TV, but I did not expect thin walls. Great view from our room veranda. Entertainment was quaint, enjoyable: Clogging. Little to no service in Tap Room. Food service poor in Dining Room: Dirty dishes, no dishes, understaffed wait service, however food is good. You will pay dearly for it. Desk Clerk did not mention DNC membership which would have saved 20% on lodging and meals. DNC: Delaware North Companies, a concession vendor. Membership can be purchased at Big Meadows, a much better resort with knowledgeable upbeat Manager & friendly staff. Not far from Skyland. Manager at Big Meadows said DNC discount may possibly go up to 50% in 2014 but not sure. I will not return to Skyland again but will go to much cleaner, comfortable Big Meadows. Expect an additional $111 pending charge to be placed on your credit card to see if your credit card goes clears for lodging.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Flemington, New Jersey
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 14, 2013

This is a beautiful park...great views, wonderful hiking, lots of history. BUT..the dining room....beautiful setting unfortunately not matched by the food. Seafood entrees were frequently overcooked and dry..and the food is expensive. Stick to Pizza!

Room Tip: The hotel rooms have great views and are more comfortable than the cabins
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Top Contributor
179 reviews 179 reviews
117 hotel reviews
Reviews in 119 cities Reviews in 119 cities
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed May 13, 2013

As one previous reviewer wrote: it is a NP so we adapted our expectations . We did just that but having stayed in Zion and Bryce, this still fell short on a whole lot of things.
We stayed here for 5 nights in a deluxe room ( quite big with a view, TV , balcony and coffee maker) ,number 91.

First the positives :
- location, location...what a view!! Unbeatable.
- also liked that we were on mile 41. We could easily do hikes in the southern and northern part.
- breakfast nice/ food usually good quality
- nice staff at reception
- room was big , beds comfortable

Negatives:
- restaurant staff ranged from ok friendly to outright rude. We have never ever had such bad waiting staff anywhere in America. They all seemed annoyed, demotivated and over tired.
- on 2 mornings there was no oatmeal or peanut butter
- breakfast buffet was constantly empty and got not replenished
- dinner menu too unhealthy. Lacking in healthy low cal options.
- you cannot make bookings for dinner. In the week it was ok but on Saturday it was chaos. We went early but people arriving after 7 had a long wait. The restaurant is too small for number of guests when resort busy
- housekeeping only done when requested. Beds sometimes not made. Shower gel not replenished.
- bathrooms need updating. They look tired and a bit grim.

All in all we had a great stay as we were there to hike and see wildlife. We did some great hiking and saw lots of bears. However it is a sad this place does not live up to its surroundings.why don't they have take out food? Also would be nice to have nature talks or some sort of activity.
We would return as we loved Shenandoah.

Room Tip: Pay for room with top view and balcony. Huts looked a bit rustic and did not seem to have good views...
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Towson, Maryland
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed May 13, 2013

Let me start by saying we stayed at Big Meadows a few years back and knew what to expect as far as things being dated and a bit worn. None of that matters to us and we feel it's part of the charm of the area. That being said, our stay at Big Meadows was the exact opposite of our stay this year at Skyland Resort.

We ordered a Cabin through their reservation site for 4 adults and two children. I was told it would have two double beds in each room and, if needed, we could have a cot brought up. The fee for all of us would be $275 per night.

We arrived on a wet Friday night and checked in. Check in was SLOW but seemed fine and off we went to our cabin. We walked in and were pleasantly surprised at the living room as it was in good order and nicer than the room we stayed in while at Big Meadows (we were in the Vollmer cabin), but then things took a down turn. The two bedrooms each only had one double bed a piece. In addition, as we checked out the accommodations, we noticed that there were four mice traps with dead mice still in them.

I immediately called the front desk and explained the situation with the beds and also about the dead mice. They were definitely a bit overwhelmed and said they needed to talk to a manager and would get back to me. By this time it was coming close to when the dining room would close for the night, so we decided to head back up to the main lodge and get something to eat (i would join the family after figuring out the sleeping situation). LOOOOOONG story short, they ended up giving us a second room a good 5 minute walk from our cabin and we just had to split up. They did give us the room for free, but it really wasn't a great solution as we came up for a family get together and now we were split. I did remind the front desk woman about the mice and she said someone was already on the way up to take care of them.

I joined my family for dinner. While at Big Meadows (under Aramark) we had fantastic meals and service. Unfortunately, the same could not be said for Skyland and the new food service. Our server may have been the slowest person on earth. The kids Cheese Quesadilla included onions and scallions so we had to send it back and get plain cheese, the flat breads were cold and, while they had good ingredients, clearly were not cooked right and they were out of ceasar dressing. LIttle things like bringing over a bread basket with not enough bread for everyone to stopping to chat with people while carrying out a missing meal (when they delivered our food, my mother's meal didn't come out ... it was a good 5 minutes later that it appeared) and so on. We laughed it off and just decided it was a rough night for everyone.

We went back to the cabin and ..... the mice were still there (very nasty ... oh, and we had kids, so we needed them OUT). I called again and they apologized and said they would send someone straight up. 40 minutes later security arrived. They told us they had JUST been notified and asked if we had mentioned it earlier in the evening. We explained we had and the guy bent over backward to say how sorry he was.

The next day we went down for breakfast. Upon arrival our WONDERFUL wait staff person explained that the buffet was truly a better deal than the a la carte offerings we were ordering (and she was right) so we all got the buffet. We walked up and they were out of everything ... from pancakes, to plates, to bowls, to blueberries, to bagels to eggs. There was NO one around in charge and just lots of very busy servers. I stopped one and asked if they could refill the items and was told that it was close to the end of the buffet and they would not be refilling anything. Of course, we then had to pull in some other servers and about 20 minutes later they were able to get things under control and refill most of it.

Fast forward to that evening. We ate dinner in the pub and it was delightful. The service was great and the chairs were SO much more comfortable. I would not suggest any of the pub faire, but anything ordered off the main menu was quiet good (the burgers were uniformly cooked well done, although we ordered medium rare, and were clearly a frozen commodity).

That night, of course, with heavy rain, our roof leaked substantially. We put a trash bucket down and called it a night.

On Sunday, Mother's Day, we opted, again, for the breakfast buffet and, again, it was out of EVERYTHING. There was quite a scene going on with no managers in sight and many unhappy customers. Eventually a manager did come out and they got everything filled up again, but, again, it was a good 30 minute wait for the basics. We were told that someone in the kitchen walked out that morning, so I suspect there was complete disarray. On both occasions, I did see a man come in that was clearly a manager, but I have no idea where he was for most of the morning as he was not on the floor nor in the kitchen (I asked for him at one point) and just seemed to show up at the end of the buffet. My suggestion would be to have a manager on the floor as a buffet "watch person" most of the morning. It would have alleviated all the issues and taken some of the pressure off the wait staff that was clearly working VERY hard.

We were given a discount, but it seemed a shame to start Mother's Day off on that note.

Finally, check out. When I went to check out I was asked how my visit was and I explained our issues. I also told them about the leak in our roof. I just got a blank stare. Then, I was told how much it was per night and it was more than the number quoted to me. I explained that and we went back and forth until she took the extra off.

There was no real customer service, no feeling of ownership or of management having a clue. It felt like there were a lot of new staff and no sign of direction or guidance. At Big Meadows, there were managers around all over the place asking how things were and taking care of issues, this time around it was just young clearly over worked employees who needed better training and some help.

I surely hope these are just wrinkles as the new company feels it's way through the process, but it was quite a disappointment.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, NJ
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2013

Got away for a couple of days in Shenandoah NP and stayed at Skylands. Great view from our room of the Shenandoah Valley. The room was clean and basic, but large and comfortable. The location was perfect for hiking and enjoying the park. The main buildings for registration and the restaurant/gift shop and pub all have WIFI, if you must stay in contact. The restaurant offers a buffet or order fromt he menu breakfast- both excellent. The dinner menu has offerings of locally sourced vegetables, salad items and cheeses used in creative dishes. We ate very well after days of hiking on the trails off of Skyline Drive.

Room Tip: The hotel style rooms all have terraces or balconies with views of the valley. There are also histo...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Skyland Resort

Address: Mile 41.7 Skyline Drive, Shenandoah National Park, Shenandoah National Park, VA 22835
Phone Number:
Location: United States > Virginia > Shenandoah National Park
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Shenandoah National Park
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Skyland Resort 2*
Reservation Options:
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Also Known As:
Skyland Resort Luray
Skyland Hotel Luray
Skyland Resort Virginia
Skyland Virginia
Skyland Resort Shenandoah
Luray Skyland Resort
Skyland Va

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