Staff gets 5 stars. They were friendly and excellent in every respect.
Location gets 5 stars, but follow the online directions for snow travel to the T and bring chains.
Rooms get 4 stars. Rooms were nicely furnished, beds comfy with snug woolen blankets and quilts, bathroom was updated, modest but clean. A few minor things were a bit worn, and the doors stuck sometimes, but it wasn't shabby or outdated. It is a family place, so expect lots of running around and the walls are not soundproof. However, everyone is really good about keeping the quiet time rules. Sleeping was not a problem.
Food was 4 stars given the remote location. There was an excellent variety at every meal. Yogurt and cottage cheese bar at breakfast in addition to pancakes, waffles or French toast, sausage or bacon, and eggs. Salad bars at lunch and dinner had a nice mix of options. There were always veggies, vegetarian options, and kid friendly foods available. At lunch you could make a sandwich or have a hot lunch. Soup was available all afternoon, and cereal, toast,oatmeal, coffee, tea, milk available all day. Fresh fruit was also available at every meal, and usually a basket of apples oranges and bananas in the afternoon. To my delight, there were no sodas in the drink dispensary, but flavored vitamin water, juice and ice tea. Soda was only available in a vending machine. Nobody in my family went hungry! Given the other reviews on food I was worried, but I really felt there was something for everyone, and they even let me keep a lunch plate in the fridge for when my youngest was napping through lunch service.
Recreation gets a 5 stars. The cross country ski trails ar gorgeous, the rental very reasonable, and the staff super friendly. The kids could go snow tubing, sledding, make snow forts, or do arts and crafts indoors with a counselor, no extra charge. They provide snow tubes and have some sleds, but Bring your own sled if you have it. They had a small slope for snowboarding which we didn't use, but looked nicely maintained. Indoors they had tons of games to check out, in addition to ping pong, air hockey, and two cozy fireplaces to hang out by. In the evening there was usually singing and marshmallow roasting inside. Don't expect much in the way of Internet service, it's only available in the main lodge and is pretty slow when everyone is using it. I didn't mind, as that was not the purpose of our trip, but i saw a few disgruntled teens.... Plus side is they found themselves doing other activities.
Overall, a lot of your experience depends on what you want. If you have a family, like meeting other families, love the casual atmosphere of having lots of kids running around having a great time, then this is the place for you. Not everyone supervises their children well, but nobody seems to mind if your kids aren't at their best either. If you are a couple or a group of adults only, you might find mealtimes and evenings a bit chaotic, but the rest of the time the lodge is a nice place to relax.