We stayed at Kings Canyon Cedar Grove Lodge - August 15th, 2014and had reserved the room for the 16th as well. The room is very small, somewhat dark and to our total dismay it was uncomfortably hot.
The electricity was out when we arrived around 5pm and so the a/c was not available. We were told it would be on around 6pm. Thankfully we had food stuffs with us, as the choices at the snack bar were very limited also due to the power outage. As the lodge manager explained they had to prioritize what amenities to funnel the power from their generator to.
We heard the compressor kick in around 6:30pm but it remained uncomfortably hot in our room. I called the office and was told that the fans that were supposed to push the cool air into the patio rooms had not been turned on. She said they had been turned on now and we would be much cooler shortly. It didn't get any cooler. It was an uncomfortable night.
The next morning I went to the office to express our dissatisfaction and asked if we could cancel our reservation for the 17th without penalty. Dianne Bland, the manager was quite nice and said of course we could and that we would get a full refund for the night they had already billed us for.
I tried to call the number Diane gave us for the manager, Brandon McCarter about 3 weeks after as we never heard from him but got an answering machine at one number and no answer at the other. Then Katherine called the 8th of September I believe it was and took care of the refund. She and Diane were so gracious and kind we feel like we would like to give Cedar Lodge a try another time. Kings Canyon is so very beautiful, we definitely want to go back and spend several days in the area. Mr. McCarter called a couple of days later and I told him that Katherine had taken care of us. I tend to talk too much... imagine that... but I tried to tell him that overall we're impressed with Cedar Grove. Cedar Grove has only recently been taken over by these folks and if they follow through its an awesome property.
The room does have a small kitchenette which is very convenient. The patio area outside our door was beautiful. I have to say that because of; Diane and Catherine, the patio, the lovely creek and the location I would put up with the small room dark room. We would love to stay there in the future if we felt confident the a/c would work. I am marking service very good because of Katherine and Diane... I'd have marked it excellent but I consider a/c a necessary part of service so just can't... Please do give this place a try. I do think they're going to get things fixed and while Cedar Grove is almost at the end of Kings Canyon... its just an awesome location.
- Official Description (provided by the hotel):
- Nestled in a glaciated mile-deep canyon, Cedar Grove Lodge is located in the heart of Kings Canyon National Park at Cedar Grove Village. Open May through October, this quaint lodge is an ideal location for travelers looking to explore some of Kings Canyon’s most alluring wilderness attractions, including North Dome, Grand Sentinel and Zumwalt Meadow. ... more less
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- Also Known As:
- Cedar Grove Hotel Sequoia And Kings Canyon National Park
- Hotel Cedar Grove