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“Great for the location, but could be better” 4 of 5 stars
Review of Wuksachi Lodge

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Wuksachi Lodge
2.5 of 5 Hotel   |   64740 Wuksachi Way, off Generals Highway, rte 198, Sequoia and Kings Canyon National Park, CA 93262   |  
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Aachen
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
“Great for the location, but could be better”
4 of 5 stars Reviewed January 4, 2014

That would be one of the 3.5 star reviews, as it is not great, but above average for sure. I gave it four to account for it's remote location.
We stayed for three nights over new years, and were absolutely delighted by the location, and when checking in the nice and warm reception area with a fire in the fireplace was very welcoming, putting us in high hopes for the rest of the stay. Getting into the room we were a bit let down, the buildings age shows, and the room itself looked worn. One of the bed covers had tear in it, which of course is not terrible, but shows off the general lack of attention to (seemingly small) details. Our room was also not thoroughly cleaned before we came, and also during our stay, towels left on the bathroom floor were not exchanged, as promised. The heating (which is necessary) is incredibly loud and leaves you with the choice of wearing ear plugs or freezing to sleep.
Hotel staff was generally friendly and helpful, but sometimes slow, and the bills of both parties had mistakes in the end, which took a long time to sort out. They clearly do not have control over the system to bill everything you buy at the lodge and restaurant to the rooms.
Getting the bad things out of the way, the best (and in such a place most important part to me) is the location. The whole area is laid out spacious, with lots of paths to stroll on, and the with just a few minutes walk you are deep inside the woods. The main building of the lodge is beautiful, and the restaurant has a great atmosphere (though there's lots of things wrong there, reviewed sperately), just a great place to stay. Another great thing is the boxed lunch the lodge offers (to be preordered the night before), which is plentiful and good, exactly what you'd need for a day out in the woods.
Plan ahead when you visit during winter, there is very few (essentially just one) place to eat, so stock up on food before coming of you want to avoid being forced to eat at the restaurant for every meal.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,054 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 29, 2013

There are really mixed bags of reviews on the Wuksachi lodge ranging from very good ratings to very poor, so it was difficult to determine whether we should even stay at this lodge. But, we decided to go and after everything was said and done, it's still a mixed bag - some things about Wuksachi were good and others not so much. So, please continue reading and see what you think...
I'll start with the good first because that's always easier!

The good...
The best thing about Wuksachi is that it is centrally located to just about everything. From the lodge, you can easily travel to the Giant Forest Village which has a wonderful simple museum that serves to educate the public, rather than push the sale of numerous retail items like many museums often do! This was a pleasant surprise because how many times have you entered a museum only to find that there are more retail items than facts about the site. Giant Forest Village is also a gateway to numerous trails such as Moro Rock, Huckleberry and Crescent Meadow trails. If you have more than a day, do spend some time at the village to take advantage of the museum, trails and wonderful sites such as the auto/tunnel logs, buttress tree and Tharps log cabin. Due to the close proximity of the village, it is very easy to reach the Lodgepole Center which is a visitor center containing showers, snack bars, a small market and many souvenirs readily available to buy. Wuksachi is also close to most campgrounds and it is reasonably close to Crystal Cave.

We found the accommodations at Wuksachi adequate because we understood that we were planning a trip to a forest and that most of our time would be spent outside. So, if you're looking for 5-star accommodations, then this and most of the hotels/motels in the area will not meet your needs. But, if you come to Sequoia expecting a rustic lodge which will meet your need to sleep and eat, then you won't be disappointed as the lodge interior is somewhat dated.
There were a few previous reviews indicating that the front desk staff were rude and the desk was unoccupied. We did not encounter this at all as we found the front desk staff were cheerful, helpful and courteous.

The bad...
The cost of a room at Wuksachi is steep and it will burn a hole in most budgets! So, I suggest that you either plan ahead and save your money to pay for the high cost of lodging, or stay outside the park to secure economy lodging. However, the problem with staying in a budget hotel is that you may spend most of your time driving back and forth from your hotel to the park attractions; so it may be a better value to stay in a hotel/lodge that is centrally-located.

Food for thought...
If you stay at Wuksachi, the Peaks Restaurant is the only full-service restaurant in the area, so you won't have many dining choices unless you wish to leave the park or dine at the Lodge Pole snack bar/diner. Since the Peak has a captive audience, it has no incentive to cater to their guests. So, it's kind of a "take it or leave it" behavior by the servers as they are not very attentive to the needs of their guests. The Peaks appears to be understaffed so that contributes to the servers’ inattentive behavior. Also, if you do decide to go to the full-service breakfast buffet which is quite good, please be sure to arrive within the first two hours of the start of service! Arriving at the buffet anytime thereafter, you really take your chances as to whether popular items such as orange juice or cinnamon rolls will be replenished. Instead of replenishing these items, the Peaks simply removes the juice container and/or the bread platters, so there may be little variety for late comers. Fruit is another popular item which does not get replenished, so if you want to go to the buffet, then go early or not at all! We also tried the Peaks at dinner and the food was just ok and extremely overpriced! Our advice is to bring a stocked ice chest, avoid the Peaks, eat at the Lodge Pole snack bar/diner or outside the park!
We went in the latter half of the summer, so the weather was perfect. But, I could tell that if we had visited the park during the early to mid summer, then the room would have been stuffy and hot with an inadequate window fan. So, travel in late summer or early fall if possible to miss the heat.

Overall…
I thought the lodge was nice, but it was overpriced. If you come here, do not expect the comforts of home as the room décor is basic, dated, but clean. Some rooms do offer a view of the forest if requested, but the mattresses are not extremely comfortable and the linen is worn. Our best advice if you do stay here is to not spend much time in the room or restaurant as you will be disappointed. Instead, spend the majority of your time enjoying the beautiful landscape.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRSocialMediaManager, Public Relations Manager at Wuksachi Lodge, responded to this review, February 10, 2014
Dear Hottie2013, we greatly appreciate your well rounded response. We regret any inconveniences that you encountered during your stay with us, DNC as the concessionaire strives to offer the highest standards of service to our guests and clearly that did not happen with your visit. There are renovations and improvement plans for Wuksachi lodge, that we hope will exceed our guests expectations, and make it more enjoyable stay. We apologize your restaurant experience was not our best display of hospitality and we will share your review with our staff to ensure that better attention is paid to the guest and our services. We do agree with you on the fact that there is much more to see and do outside of the hotel and we are happy to hear that you enjoyed the park and all that it has to offer. We do have packages and special offers throughout the seasons for our guests, you may find the ideal pricing you are looking for that combines activities, food & beverage, and lodging. Thank you again for your response and we hope to see you soon.
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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 24, 2013

The Lodge is continently located within the park. The accommodations are comfortable and staffed with friendly, helpful employees. We stayed in a superior queen room that was larger than there average and great for a family. The food in the Lodge was wonderful. We really enjoyed our stay.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
89 reviews 89 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 18, 2013

I was impress for the value of this lodge in the middle of the forest. The room was clean and nice. The heater works ok. Comfortable enough for our family. You need to make reservation for dinner at the restaurant. 3 stars for this lodge. Very nice staff...but..little slow on the check in time

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
80 reviews 80 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 12, 2013

Waksachee Hotel - Very good accommodations in Sequoia. Large and comfortable king bed and sofa in room. They only downside is the separation of the lodge from the rooms. They give you a flashlight in your room and you need it after dark. I realize that there are reasons for keeping the lighting low … There is an incredible sky at night and viewing the Milky Way is a rare opportunity. However, accessibility was a problem as the parking for the rooms was even a distance from the actual room. They do offer assistance with luggage and they drive up to the room on roads that are apparently off limits. We were traveling with an older parent who is mobile but still wouldn’t be comfortable walking in these conditions, so we just used the ‘restricted’ roadways to pickup and drop off. Another accessibility issue I notice was the tile in the bathroom. It was probably a slate … and very slippery when wet. Using the towel provided as a bath at was also a hazard.
Finally, it did seem noisy in the room. I could hear people walking about and closing doors. I also heard someone knocking on another door quite clearly.
None of these things detract from my rating of the hotel. It is in a beautiful setting and the room was large and clean. It is perfectly located to all of the main attractions within the park. I am not an architect or a designer, I just think that given the age of the building (1997?) there would be greater attention paid to accessibility and certainly should be made aware for anyone traveling with these issues.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 27, 2013 via mobile

We wanted to stay in the park! Not many options, and we decided to stay here. The staff was very nice. The room was OK, being in the middle of a forest. The bed was very bad. The mattress was so old, so uncomfortable. The sheets were also old and on the rough side. I will just say I ended up using my sweater as a pillow, since the pillow was just not usable. I can understand that it is not easy to bring new bedding into a forest for a hotel/lodge, but these items (mattress, sheets, blanket & pillow) were antiques.....

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRSocialMediaManager, Public Relations Manager at Wuksachi Lodge, responded to this review, February 10, 2014
Dear Andre S, thank you for taking the time to share your experience with us. We regret that you did not enjoy your stay in our lodge. We hope that the issues you encountered did not take away from enjoying your trip to Sequoia National Park and the many wonderful things to learn and explore here. There will be renovations and improvements over the next year at Wuksachi Lodge and we hope that you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 27, 2013

Great location, special atmosphere, beautiful victorian architecture. But the rooms are vers basic, with small beds, hardly any comfort. In the restaurant it was starving cold ( november), guests wearing bodywarmers and wintercoats. The shared bathroom and restrooms are okay, but they are outside and in our case not nearby the room. Evening diner was not that bad, but breakfast was terrible. First we had to wait for half an hour for à table, then it rook more then an hour to get s louzy breakfast.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRSocialMediaManager, Public Relations Manager at Wuksachi Lodge, responded to this review, February 13, 2014
Dear Steven S, we are happy to hear that you appreciate our facility and the location. We regret to hear that you were not satisfied with the your bed and restaurant experience. We have shared your review with our staff and will take corrective measures to ensure this does not reoccur in the future. Thank you for taking the time to share your visit with us and we hope you will consider staying with us again to enjoy the many beautiful seasons of Sequoia National Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wuksachi Lodge

Address: 64740 Wuksachi Way, off Generals Highway, rte 198, Sequoia and Kings Canyon National Park, CA 93262
Phone Number:
Location: United States > California > Sequoia and Kings Canyon National Park
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Sequoia and Kings Canyon National Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wuksachi Lodge 2.5*
Official Description (provided by the hotel):
Every national park has its top lodge, the one place to stay that reflects all the park stands for. The Wuksachi Lodge® is Sequoia’s signature resort, a striking stone-and-cedar mountain lodge situated in the heart of the park and surrounded by a mighty sequoia forest and soaring Sierra peaks. Open year-round and located with the best access to Sequoia's awesome attractions, the Wuksachi Lodge was built in 1999 in a spectacular alpine setting at 7,200-foot elevation. Nestled amongst the tall timbers in Sequoia National Park, Wuksachi Lodge offers the perfect respite for anyone looking for a place to reconnect with friends, family and the great outdoors. ... more   less 
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Also Known As:
Wuksachi Lodge & Village Hotel Sequoia And Kings Canyon National Park
Wuksachi Lodge And Village
Wuksachi Hotel Village
Wuksachi Village And Lodge

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