This is the second time we have come to this lodge. We really wanted to love it and like a previous reviewer we looked for things to stem our disappointment.
The architecture is lovely and location is beautiful.
There does not appear to be anyone in charge. There is very little hospitality. The food is bland. We went for Thanksgiving 2011 and again this weekend Sept 2013. The Thanksgiving meal was microwaved and pumpkin pie was served still frozen....? Kitchen staff did not care, waiting staff even less, and.... well there is no manager..... you're on your own. How hard is it to care and have pride in your job?
Recently (Sept 2013) we stopped for dinner on Saturday evening 5pm. It is not possible to make a reservation as there is no AT&T signal in the park. The person at the entrance to the restaurant informed us that he could only seat us at 9pm. The restaurant was 1/2 full and the restaurant also closed at 9. There were empty tables already set ... and unoccupied? We pointed the obvious out and we're told that we could order dinner to go. In the meantime a group of restaurant staff were standing at the entrance chatting to each other and arguing about something. Some older folks stepped up and asked for a table - they too were told the same story but fortunately for them they were seated 30 minutes. They had to wait in the 'bar area'. Windows were left open and we were all getting cold. We tried to close them but parts were missing. No fire was lit either. It's a lodge in the middle of a world renowned forest...... DISAPPOINTING!!
We, in the meantime ordered our dinner to go and sat in our car in the parking lot eating our mediocre $70 fare. Green beans we had were the frozen kind and under cooked, 'organic' chicken was so dry, and cubed potatoes undercooked.
The most disappointing aspect is that this lodge has the potential to be internationally recognized but the worker mentality is worse than a fast food chain serving slop. There is no manager and certainly no hospitality. Hard to know who runs this place.
The other food places up in the park are disappointing. We are not certain if food inspectors have been recently because sadly you may get really sick. The one had an open trash can in the middle of it with food trash from the afternoon dripping in it (Stony Creek) ..... Inside the eating area!
It would be excellent if the quality of the food and lodgings reflected the majestic setting they are contained in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First, you have my sincerest apology for the experience you recently had at Wuksachi Lodge. We certainly could have done better.
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Let me also apologize for the poor experience you had two years ago on Thanksgiving in 2011
While we do take reservations, it is our policy to take walk in guests to every possible extent. During the busier times of the evening, this may involve waiting to a half-hour or so, as we try to "squeeze" in an extra party or two.
As you arrived at 5:00, you should have been seated immediately--in fact, our restaurant is typically nearly empty at that time. I am truly sorry that this didn't happen.
Rest assured, I have shared your account with our staff. Though it may have appeared otherwise to you, we do care and have pride in our jobs, and we will make every effort to improve our service in this regard.
Thank you for your candid comments, if you are ever planning to be in the area again, please feel free to call the Lodge and ask for any of the managers here (we do exist!) and let us insure that your future visit is a good one!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.