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“For the Less Demanding” 3 of 5 stars
Review of Wuksachi Lodge

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Wuksachi Lodge
2.5 of 5 Hotel   |   64740 Wuksachi Way, off Generals Highway, rte 198, Sequoia and Kings Canyon National Park, CA 93262   |  
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San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“For the Less Demanding”
3 of 5 stars Reviewed April 14, 2013

The scenery surrounding the Lodge is spectacular, (I felt like I was in Middle-Earth), and is easily accessible to two of the most popular Park attractions: Giant Sherman and Moro Rock. But the Lodge simply fell short. The rooms--in three separate apartment-style structures--were spacious, but lacking a contemporary ambiance, and a tad too simple, (in our room at least, the television was in a separate room, so that you couldn't really watch it in the evening from your bed). If you like the rustic charm of a cheap ski resort, then you won't mind much--I did mind! Also Wuksachi Lodge is the ONLY semi-modern convenience in the area; you are left to the mercy of their very lacking snack and souvenir shop, with a staff that could barely speak English--and not very helpful. Worst of all, was the restaurant--and the only place to eat for miles away. The food was fine, although a touch overpriced. But what upset me was the amateurishness of the wait staff. The Wuksachi Restaurant tries hard to be a cutting-edge dining experience, but the waiters and waitresses are very young, and it shows. Like a great many customer service venues these days, the employees in the restaurant either didn't pay attention when taking an order, or simply didn't care, (likely their minds are fixated on the amount they will make in undeserved tips). One appetizer didn't even make it out of the kitchen, until after I complained about there being two appetizers, one for the each of us, and the response was: "Oh, I don't remember an order for a second appetizer." No apologies. The waiter's attitude was apathetic. Additionally when we tried to get the attention of the waiter after the meal, it was nearly impossible. Check finally delivered, credit card charged, and not so much as a "thank you" for our patronage. The next morning we ate breakfast in the same restaurant. The same waiter was there, (did he sleep in his waiter's uniform?), and didn't so much as acknowledge us--a little recognition would have been nice, since we left him $20 on a $100 bill from the previous night. In conclusion, if you are not demanding, and like things simple, then by all means this is your place. But for a one-night stay, with a total bill, (with the dinner), coming in at $300, The Wuksachi Lodge should have been so much more! Too bad there weren't other options.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J David H, Manager at Wuksachi Lodge, responded to this review, May 5, 2013
Dear readyrr,

We are sorry to hear about your less than positive experience with us. We certainly do not want any of our guests to have that kind of experience with us. Please note that all responses and feedback are taken very seriously and have been sent to the proper departments. We would like to be given the opportunity again to have your business, and so please contact me directly the next time you are coming up to Sequoia, and I will take care of your reservation personally.

Thank you,

J David Hauswirth, Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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972 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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simi valley, ca
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 11, 2013

We enjoyed our stay. From the rooms to the restaurant everything was nice. We enjoyed the lit pathway to and from the restaurant, the nice thick walls that insulated us from hearing our neighbors. The parking is a bit far from the rooms but well worth the view. Cozy and Lodginess envelopes you in this beautiful wilderness.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, OH
Top Contributor
171 reviews 171 reviews
23 hotel reviews
Reviews in 73 cities Reviews in 73 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed April 10, 2013

We stayed here to maximize our time in Sequoia National Park and minimize our time spent driving. The location is favorable. The rooms were ok, and the price was a little steep, but the lodge is in the middle of a National Park (location!). Parking was plentiful. Due to the low amount of light pollution we were able to see the stars very clearly at night.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2013

Our family of 4 stayed at the lodge New Year's Eve 2012. Once we made it to the lodge, driving on the snow and ice (from Texas, a new experience for sure!), we were welcomed by SNOW...lots of it! The reception area was practically invisible, the snow drifts were high. The front desk staff was busy, but we were helped in a timely manner. We checked in, and hauled our luggage over the snow, found our room, and settled in. The surroundings were absolutely breathtaking, I can imagine summer must be just as beautiful. The room was cozy, nothing fancy, but clean. We asked for a rollaway, which was delivered in a timely manner. As we weren't prepared for snow adventures, we didn't do much. The guys were disappointed the tv didn't get ESPN, and they couldn't watch an important college game, but they survived anyway. We ate dinner in the lodge. It was very good, and the waiter was very attentive. We left before the DJ really began playing, but the entertainment was surely going to last well into the evening. Of course, no fireworks in the NP, but the visible stars more than made up for that.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redding, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 30, 2013

Stayed here two nights last summer (2012). I can't say that it was an amazing hotel, but it did the job. Kinda.

The restaurant was fantastic. Excellent food, excellent service. No complaints at all there. It deserves 5 stars, but unfortunately it is at one of the worst hotels I've stayed at.

First off, the room looked fantastic when we got in. Until we saw the bathroom. It hadn't been cleaned, and it made me gag just to look at it. I won't go into detail, but it looked as if the previous guests had stayed there for a month without cleaning. We called the front desk, and they sent a guy up to clean it. He obviously wasn't hired to be a housemaid, but he did the best he could to pick up the slack that the housemaids forgot.

Second, if they assign you to room 118, tell them to switch the room to a different one. There was a loud noise coming from the vending room closet in the middle of the night that woke both of us up. It rattled the walls, it was so bad, and it happened twice in one night. We called the front desk the second time (at 3am) and talked to a guy who was stuck there to deal with all these complaints (I felt really bad for him at the end of our stay, especially since I ripped into him about the room and the bathroom earlier in the day. He was a really nice kid who was there for the summer on a missions program). He explained what was going on, and that the hotel staff was aware of the issue and were dealing with the problem. When I poked around for more information, he told me that what he stated was what he had received from hotel management, and I let the issue rest. He tried to find another room for us, but since it was summertime on a weekend, the hotel was completely booked, save for one other room, 216. He told us that it was next to the same problem system, and it wouldn't be much of a change. After apologizing all over the place, he offered us a couple meal discounts and that made my wife slightly less angry. We didn't change rooms because we were afraid to find something in the next room that wasn't cleaned.

Come to find out that the "issue" was there for quite a long time. I talked to someone in the maintenance department and they let squeak that they've been trying to figure it for a few months, and that it's a boiler issue that will probably take a whole maintenance overhaul to fix, but the management wouldn't give them the go-ahead to make it happen. I don't know if it's still there, but from what I've seen of the place, I can guess that management just doesn't give a hoot about the place.

If it wasn't for the noises from the black abyss waking us up twice each night, I would give this another star. The reality is we didn't have near enough energy to do all the stuff we wanted to do because we weren't able to get a restful night's sleep, which if the dictionary is still correct, is the basic definition of what a hotel should be able to provide. Just like the title of my review, they know that they're the only hotel in the area, and they seem to have this arrogance about them that says they don't care one bit what you think. If you don't like it, you can go somewhere else.

Next year we're going to bring our RV. It's worth the hassle after our stay here.

Room Tip: Don't chose room 118 or 126
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J David H, Manager at Wuksachi Lodge, responded to this review, April 1, 2013
Dear Will H,

We are happy to know that your experience with our restaurant was to your liking, however we are sorry to hear about your less than positive experience with us. Please note that all responses and feedback are taken very seriously and have been sent to the proper departments. We would like to be given the opportunity again to have your business, and so please contact me directly the next time you are coming up to Sequoia, and I will take care of your reservation personally.

Thank you,

J David Hauswirth, Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sequoia and Kings Canyon National Park hotels

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 27, 2013

Very friendly and helpful staff. The room was very nice and clean. The price was very reasonable, considering the location. Beautiful scenery and nearby to the main attractions...General Sherman few minutes away. The only downfall is the restaurant...dinner is overpriced and breakfast service was very poor. We had to wait a long time to receive silverware after we had our food on our table. Be sure to arrive early because when we got there they seemed to be cleaning out and were preparing to close the dining room early. Their "market" has very little selection, I will bring own food next time we come.

Room Tip: Recommend you bring food, snacks , and water with you.There is nowhere else to buy any food only the...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J David H, Manager at Wuksachi Lodge, responded to this review, April 1, 2013
Dear Martha C,

Thank you for taking the time to share your thoughts about your recent stay. We appreciate all feedback and will do our best to make the necessary changes to the areas mentioned. We are pleased that overall you did enjoy your stay with us, and look forward to having you with us again.

Thank You,

J David Hauswirth, Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Council Bluffs, Iowa
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2013 via mobile

I stayed 2 nights to see the sequoias, and it was the perfect spot. The rooms were quite nice, although it is a distance from the parking lot. The room wasn't fancy but more than adequate. The restaurant was nice but expensive for the quality.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J David H, Manager at Wuksachi Lodge, responded to this review, April 1, 2013
Dear Cynthia0104,

We are pleased to know that you enjoyed your stay with us, and thank you for giving us such wonderful feedback. We do enjoy hearing when one of guest's have such a pleasant stay. We look forward to heaving you stay with us again, and if there is anything we can do for you, or plan on booking again with us please contact me directly.

Thank you,

J David Hauswirth, Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wuksachi Lodge

Address: 64740 Wuksachi Way, off Generals Highway, rte 198, Sequoia and Kings Canyon National Park, CA 93262
Phone Number:
Location: United States > California > Sequoia and Kings Canyon National Park
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Sequoia and Kings Canyon National Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wuksachi Lodge 2.5*
Official Description (provided by the hotel):
Every national park has its top lodge, the one place to stay that reflects all the park stands for. The Wuksachi Lodge® is Sequoia’s signature resort, a striking stone-and-cedar mountain lodge situated in the heart of the park and surrounded by a mighty sequoia forest and soaring Sierra peaks. Open year-round and located with the best access to Sequoia's awesome attractions, the Wuksachi Lodge was built in 1999 in a spectacular alpine setting at 7,200-foot elevation. Nestled amongst the tall timbers in Sequoia National Park, Wuksachi Lodge offers the perfect respite for anyone looking for a place to reconnect with friends, family and the great outdoors. ... more   less 
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Also Known As:
Wuksachi Lodge & Village Hotel Sequoia And Kings Canyon National Park
Wuksachi Lodge And Village
Wuksachi Hotel Village
Wuksachi Village And Lodge

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