Stayed here two nights last summer (2012). I can't say that it was an amazing hotel, but it did the job. Kinda.
The restaurant was fantastic. Excellent food, excellent service. No complaints at all there. It deserves 5 stars, but unfortunately it is at one of the worst hotels I've stayed at.
First off, the room looked fantastic when we got in. Until we saw the bathroom. It hadn't been cleaned, and it made me gag just to look at it. I won't go into detail, but it looked as if the previous guests had stayed there for a month without cleaning. We called the front desk, and they sent a guy up to clean it. He obviously wasn't hired to be a housemaid, but he did the best he could to pick up the slack that the housemaids forgot.
Second, if they assign you to room 118, tell them to switch the room to a different one. There was a loud noise coming from the vending room closet in the middle of the night that woke both of us up. It rattled the walls, it was so bad, and it happened twice in one night. We called the front desk the second time (at 3am) and talked to a guy who was stuck there to deal with all these complaints (I felt really bad for him at the end of our stay, especially since I ripped into him about the room and the bathroom earlier in the day. He was a really nice kid who was there for the summer on a missions program). He explained what was going on, and that the hotel staff was aware of the issue and were dealing with the problem. When I poked around for more information, he told me that what he stated was what he had received from hotel management, and I let the issue rest. He tried to find another room for us, but since it was summertime on a weekend, the hotel was completely booked, save for one other room, 216. He told us that it was next to the same problem system, and it wouldn't be much of a change. After apologizing all over the place, he offered us a couple meal discounts and that made my wife slightly less angry. We didn't change rooms because we were afraid to find something in the next room that wasn't cleaned.
Come to find out that the "issue" was there for quite a long time. I talked to someone in the maintenance department and they let squeak that they've been trying to figure it for a few months, and that it's a boiler issue that will probably take a whole maintenance overhaul to fix, but the management wouldn't give them the go-ahead to make it happen. I don't know if it's still there, but from what I've seen of the place, I can guess that management just doesn't give a hoot about the place.
If it wasn't for the noises from the black abyss waking us up twice each night, I would give this another star. The reality is we didn't have near enough energy to do all the stuff we wanted to do because we weren't able to get a restful night's sleep, which if the dictionary is still correct, is the basic definition of what a hotel should be able to provide. Just like the title of my review, they know that they're the only hotel in the area, and they seem to have this arrogance about them that says they don't care one bit what you think. If you don't like it, you can go somewhere else.
Next year we're going to bring our RV. It's worth the hassle after our stay here.
- Official Description (provided by the hotel):
- Every national park has its top lodge, the one place to stay that reflects all the park stands for. The Wuksachi Lodge® is Sequoia’s signature resort, a striking stone-and-cedar mountain lodge situated in the heart of the park and surrounded by a mighty sequoia forest and soaring Sierra peaks. Open year-round and located with the best access to Sequoia's awesome attractions, the Wuksachi Lodge was built in 1999 in a spectacular alpine setting at 7,200-foot elevation. Nestled amongst the tall timbers in Sequoia National Park, Wuksachi Lodge offers the perfect respite for anyone looking for a place to reconnect with friends, family and the great outdoors. ... more less
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- Also Known As:
- Wuksachi Lodge & Village Hotel Sequoia And Kings Canyon National Park
- Wuksachi Lodge And Village
- Wuksachi Hotel Village
- Wuksachi Village And Lodge