I was a little hesitant booking at Volcano House based on some of the reviews, particularly the noise between rooms, but I can tell you that my concerns were unwarranted and I found the Volcano House hotel to be an incredibly comfortable place to stay. I had a Volcano view room that was recently updated and the bed was very comfortable. The bathroom, while small, was also recently re-done and was very clean. The sitting rooms and the bar have great views of the volcano too and have a very cozy, come sit and relax awhile appeal. Truly after two days there I felt myself not wanting to leave because of the charm and tranquility of the place. This would not be a place I would suggest for families with young children unless you are using it just as a one night short stop around the island because there is little of anything for the kids to do (including no tv).
I ate in both the bar and their restaurant and the food, particularly the omelette at breakfast, was really good. Probably the best omelette Ive ever had.
I left the Volcano house with a feeling the staff was really friendly and cared about its customers. The highlights here were the restaurant and gift shop staff, particularly the lady who seemed to act like the Auntie of the entire room (curly black hair with glasses, sorry I didnt get your name but you were awesome), as well as the girls working at the gift shop next store to the restaurant. The girls at the gift shop suggested I mail stuff home rather than carry it around, what a great idea that was and they hooked me up. Really genuinely friendly and helpful people. Also a big thank you to the front desk lady who gave me some coffee at 6am (before it was available from the restaurant), life saver for this East Coast coffee addict. There was only one sour apple in the bunch and it was the lady who was at the front desk during business hours the two days I was there. She simply had no time for the guests and when I checked out barely even looked at me. Maybe she was having a bad week but hopefully she can improve her guest interaction.
Overall I would recommend staying here if you are on this side of the island. It makes exploring the park very easy and you will be rewarded with a comfortable nights sleep.
Oh, I have to mention the noise thing. The walls are SUPER thin, just like everyone says, but unless your wasting you day sleeping when the sun is out, this is not really going to be a problem. This is coming from a very light sleeper and I personally can vouch that after 10pm, there is nothing going on here and everyone is hunkered down. I slept great both nights. Dont worry about the noise, its not that big a deal.
Volcano view is definitely worth the extra cost. Get an omelette, you will love them.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It's exciting to hear that you experienced your best omelette ever right hear at Volcano House!
Thank you for sharing your experience and for all of the kind words. I will let Candy know that you enjoyed her service in the restaurant and I will let the Gift Shop staff know how friendly and helpful you found them.
Our one sour apple at the front desk resigned her position yesterday and we are working on raising our customer service levels for our rooms experience by better training for our rooms staff. In an effort to make our hotel experience more welcoming to children, We are implementing room service with pizza delivery, turndown service with locally made treats, children's story books highlighting Hawai'i bedtime stories, board games, cookie service in the lobby and we already have loaner iPads with free WiFi for all of guests.
Probably the best news for you is that we've extended our coffee service hours to start at 5:00 am!
Thank you again for your feedback.
Hawaii Volcanoes Lodge Company
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.