The Thunderbird Lodge in Gran Canyon was such a disapointment , when we checked into our room at two o' clock we were horrified to find that it was obvious that our room had not been cleaned after the last guests had left. The bed covers had been pulled up over dirty sheets with human hairs all over it, the pillows were creased from whoever had slept there the night before, the bathroom was dirty, the coffee pot half empty with coffee still in it,and dirty glasses were left out on the table, it was a disgrace. We saw a maid in the corridor and asked her if the room had been cleaned and she said it had. She said she would have the room cleaned again. We left the Lodge and had to drive 8 miles away to try and find another hotel to stay in. We were very lucky to find a room in the Grand Hotel for the night. we went straight back to the Thunderbird Lodge, saw the Manager and demanded a total refund, this was given to us with sincere apologies from the Manager.It was unbelievable that the conditions in this establishment were so bad,the lodge is so dirty and neglected looking,the Management really need to clean their act up. Ugh! A very bad experience.
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