We stayed that this hotel for two nights but were disappointed. This is an historic hotel, of an interesting architectural design in the heart of the National Park and literally within yards of leaving the hotel there are the most spectacular views of the Grand Canyon during the day and at sunset and sunrise.
However, the above are simply a "given". They are nothing to do with the way in which the hotel is managed. Overall, this hotel gives the impression of being somewhat complacent about its customer requirements and needs a facelift.
Our room was dowdy and gloomy. The bed did have wall lights either side but not sufficiently bright for reading. The air conditioning system was incredibly noisy mainly caused by a very big fan which had been redirected by the Perspex cover (not part of the original design) making it too cold to sit at the desk and have the air conditioning on. The Wi-Fi speed was not adequate; sometimes you could barely access email. Instead of a wardrobe there was a sort of room cavity which was covered by a tartan curtain. None of the fabrics matched at all, as if someone had only bought sample sizes of each material. The bathroom had been renovated although it was clear that certain aspects had never been tried out before the design was installed. The shower head had such small outlets that it was actually painful to have a shower. In other words, everything about the room in such an architecturally and historically important building was just average or less. At $281 a night, the same cannot be said of the price.
The austere corridors and landings with stained carpets were more reminiscent of a sadly maintained retirement home. The same is true of the dining room which is cavernous but appears to be operated in the same way it has been operated for many years. It is more like the 1920s than 2012. Again, it is dark and gloomy and the carpets and the walls are not particularly clean nor is the screen going into the kitchen area. It just seems as though the hotel is stuck in a time warp. Many historic hotels throughout the world have been sensitively altered and designed to meet the expectations of a modern traveller. This is not one of them.
On arrival at the hotel there was no welcome or interest about where we have travelled from or our destination after our stay. It was all very laissez-faire although we should say in fairness that when we left at the stage of paying the bill, the receptionist was very friendly. Our check-in was entirely perfunctory. There was almost the impression that the staff, many of whom have been there for many years, regard themselves as much better than the guests, almost as if overall the guests are regarded by the staff as a bit of an irritant. This is not an attitude shared by all staff because we had the impression that younger members of staff would like to see change whereas more senior employees are content to see everything remain the same.
We had dinner and breakfast in the main restaurant and light supper in the bar. The food is old-fashioned and not of a particularly high quality. The dining room seating arrangements again, seemed to perpetuate the past. Tables are assigned outside the dining room in the hotel foyer without any interest in customers’ seating preferences.
We stayed in the hotel on election night and upstairs at first floor level in the guest area there were many hotel guests trying to watch television. Surprisingly, at about 10 PM the front doors of the hotel downstairs were opened making the whole area freezing cold. An extraction pipe was then brought up and without any concern the guests trying to watch the television, it was connected to a very noisy cleaning appliance operated by workmen who then proceeded to clean the carpets including moving the furniture and the guests.
We love the high standards of accommodation and service in the USA but this hotel misses the mark. We cannot say that we did not enjoy our time in the National Park because we did, but except for its location this hotel did not contribute to the enjoyment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.