First of all, we love The El Tovar Lodge and Staff, and have stayed many times, and always bring our out of town guests for a visit. However, we are not staying here for our upcoming trip in November 2012, because of the poor quality guest rooms, it is no longer pleasant or worth it to us to lodge with you. The room decor is hideous, outdated cheap 1970'esque motel style furniture, carpets and bed spreads, and the vertiginous patterned carpet was stained and dirty our last stay Nov. 2011. The room decor does not reflect the aesthetics and integrity of this Beautiful Historic Inn.
I am writing this review in hope that management will read and finally take heed of another guest review that complains of the shabby rooms. This is a grand old historic hotel, and the lobby, and dining room match this elegance, and are consistent with the original rustic architecture, but the guest rooms are not aesthetically correct and are very shabby and outdated in their incorrect decor style at that. The room decor is horrible. They are NOT charming or elegant and are not reflective of an old charming Historic Inn. At least tasteful reproduction furniture reflective of the era the lodge was originally built would be appropriate and congruent with the Historic Inn, but sadly this is not to be found in the guest rooms, and they certainly do not match the elegant price tag you charge. Please hear me management, there is a very strong DISCONNECT here in your guest rooms compared to the elegant beautiful lodge. It is very strange indeed, your room prices are high end, you never lack occupancy, so how in the world can you not have a budget or desire for decor integrity for renovating the rooms to match the rest of the elegant lodge? It really is baffling to us and this is the major complaint with many other guests as well, just read your less than stellar reviews, they all concern the same issue. So why is this not addressed and rectified? The Grand Canyon is the number one tourist attraction in the U.S, and one of the Seven Natural Wonders of The World, so how can your room decor lack such integrity to this Historic Lodge that celebrates this Natural Wonder? I am sure the Architect/Designer of El Tovar, Charles Whittlesey, is rolling over in his place of rest.
For our upcoming trip to the Canyon in November 2012, we will eat Lunch at El Tovar, we have always enjoyed the stunning restaurant ambience and cuisine, BUT we have decided not to stay with you this time. We will be driving down to Sedona for our lodging instead, which offers many elegant sophisticated luxurious comfortable accommodations. It is sad because we love El Tovar, the Staff, and the Restaurant, and the fabulous location is of course unmatchable, but your rooms are motel average for this beautiful lodge, not pleasant to stay in, and the other hotel rooms inside the park are absolutely disgraceful! Lodging inside the park is a MAJOR disappointment, and does not meet our vacation room standards or expectations, and does not match your price tag, as many other guests have attested to as well. I would rate your room quality maybe a 2 star, and your price tag is a 4-5 star, see the disconnect? My biggest beef is not about the room price tag vs room quality incongruency, it is about the lack of aesthetics in your room decor to this "Grande Old Dame" Lodge, she certainly deserves better! And don't use the excuse it's rustic, yes, The El Tovar in architectural terms was built to reflect a naturalistic rustic style which it does represent, but your guest room decor is not rustic, it is just old outdated shabby poor quality 1970's-1980's style motel furniture inappropriate to this organically rustic lodge, good quality reproduction rustic furniture, would be appropriate decor and a great improvement. Certainly you have the money to hire a respectable decorator with historic integrity, because the last one failed completely, and was totally incompetent!
I certainly hope in the very very very near future, Management, and your Board of Trustees will address this collective complaint about your hotel guest rooms, and renovate the rooms to match the rest of the hotel, then the price tag, room quality, and aesthetics will be congruent with this beautiful old historic lodge, but until then, we will happily take respite in a luxurious room in Sedona!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.