When my bank saw the Grand Canyon Airlines name on my charges, it issued a fraud alert and blocked any further purchases. I thought this was a mistake on their part, but perhaps this action was warranted, as we feel the services promised by 'Grand Canyon Adventures'
were not the services delivered. Far from it. We saw very little of the Grand Canyon and far too much, 5.5 hours in fact, of the airport gift shop, helioport gift shop, and parking lot.
1. Of the 8 hours invested in this 'adventure' we spent 2.5 hours in flight, .25 hours or less in the helicopter hovering over one area of the south rim of the Grand Canyon and one hour at the Grand Canyon National Park. Actually 45 minutes viewing the Grand Canyon from the ground, we spent 15 minutes consuming our pitiful excuse for a lunch. The balance, an estimated 5.5 hours was spent...waiting...waiting...waiting... at the airport, heliport, or on the bus/shuttle in the parking lot of the airport, helioport, etc. etc.
2. On the first flight we were wedged into the small aircraft like sardines. I am a fairly small woman, as was my companion, an average sized man, so it should have been spacious for smaller folks. It wasn't. No air to speak of, certainly not air conditioned for comfort as advertised, it was horrendously hot and uncomfortable. We could not breath, got an excruciating headache from it and nausea ensured, although we managed not to throw up. And I have never been air sick, never, even in an ultralight. The views and photography were obstructed by the rotar blades, and of course, other people blocking the windows.
The refitting of the aircraft may have benefited their profit margin but it is detrimental to the passengers.
3. During the helicopter flight I was wedged between two large men, one a total stranger, my petite frame squeezed so tight my lungs barely had room to expand. Needless to say it was embarrassing and humiliating. I am a petite female by the way, and don't appreciate the indignity of having any strange man's body that intimate with mine, thanks. This advertisement is false, actually, this was not the view. Most of the time on the helicopter was spent flying to the Grand Canyon, not over the Grand Canyon. We hovered over the same portion, turning to see the same view from a different perspective before we flew back to the heliport.
4. During the flight back, we were again crammed into an overcrowded plane, did not sit with my traveling companion at all. There were tiny windows in the plane, not the 'panoramic windows' promised, not much of a view on our side of the plane, and again, nausea ensued, difficulty breathing. Too late to back out when we saw the plane, it was our ride back to the airport...and more waiting. Again, stuffed into too small of a space.
5. When we asked about the two viewing points we were suppose to be shuttled to at the park, we were told that yes, the brochures says that, but it will depend on the helicopter schedule, shuttle schedule, etc. So we walked to one viewing point, never saw the other, had to hurry back to the shuttle as we were warned we would miss our plane ride home. No one seemed to know who we needed to speak to about the issue, and we were shifted from one person to another.
6. Should perhaps drive to the canyon, do the helicopter ride from there. Could perhaps have more alternatives if you aren't trapped in a situation you have already paid for.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.