Husband and I stayed at Grand Denali Lodge one night before our trip into the park early the next morning. Like every place you stay in Alaska, the price was very high (comparatively speaking). The staff (manager and front desk) were super nice and helpful. The room was OK, but like all Alaskan accommodations cost much more than comparable room in Lower 48.

Our reservation was lost. Hotel staffs were kind enough to resolve the issue. We had paid top dollar nearly $400 a night to get an "Featuring unsurpassed views of the Alaska Range". Instead we got a small room (kid size) and a view of the parking lot and the window into the next hotel room. Other than a bed there was no place to sit in the room. No couch as it was shown and described on the web site. So we complained to the staff that there must be a mistake. We told them that we had booked the "king grande view room". We were told the website is not accurate.
The staff upgraded us to the "cabin" nearly $450 a night. Cabins were 300 yard down a steep dirt road. I mean steep. I love to hike on weekends but I don't enjoy hiking to my bedroom with my luggage.

The cabin was dirty. We have stayed in un-named motels off highways on our trips up and down the country, We now have a new definition of "dirty". There were piles (I don’t mean just a few dozen. There were do many. It was indescribable) of dead flies and bugs on the window sills and the floor. I also got poked with a loose fingernail walking barefoot on the floor. Stupid me, should have known better. Bring band aide and antiseptic if you plan to stay here.

It felt like camping, hike down the steep dirt road and sleep with dirt and bugs, except much more expensive than a campsite.

I don't mind paying little and getting little in return. It burns me to pay top dollar and getting crap in return. Their hotel is nothing like what they describe on their website.

We met another couple that said they had similar experience and did not plan to come back. They too were misled by the website.

When we arrived at the Grand Denali we were advised along with about 20 other people that we did not have a room! The hotel manager advised that they overbooked all the time. They gave us a room at a flea bag around the corner. I paid 300 per night six months a head of time to be moved to a hotel (cabins) of course they refunded a hundred dollars a night.

The staff was rude and stated it waas a regular policy to over book, that there was no recourse for the traveler, so beware!

Spent two nights here as part of a Celebrity Cruise Tour and loved the place! Of course, we were one of the lucky ones who not only had a view of Glitter Gulch, but a balcony to boot! Rooms were large and comfortable. Adjacent Lodge was lovely with helpful staff and good food and drink. Gift shop had a higher than average selection with some spectacular photographs of Denali wildlife. Wouldn't hesitate to stay here again but would want to ensure a non-parking lot view -- even if it cost a bit more.