Been staying here for almost 30 years. We will never go back. Over priced, untrained staff, place needs major overhaul. We stayed in the pool bungalow, it has not been upgraded since we stayed in the room 20 years ago. Floor is rotting around the toilet, our shower consisted of water the color of ice tea, and you had to run the water 5-10 minutes to get it warm All this and you get to pay $500 per day. No wait staff for the patio on our first night. Thankfully we only wanted wine, the bartender had to read a book to make any drinks. Had to move dirty dishes from one table to another, no one to bus tables. Found out after having microwaved fish that the chef had quit. Our second night the food was so bad they comped our dinner. On Sunday they had run out of tables in the dining room so they allowed a single person to sit at table in the lobby. The table sat dirty all day. Finally we wanted to use the table, so we had to ask someone for something to clean it with, instead of doing it themselves, they handed us the rag to to wipe the table ourselves. We watched at 3:30 the valet leave as people were arriving. People were looking for help with cars and bags, finally my husband told them they would have to walk up to the desk and take care of their own bags. An hour later the valet comes back, it was so ridiculous the other guests along with us were laughing. The service was so bad we couldn't believe it. If you told anyone about problems they'd look at you with a blank stare and never do anything. There were four people at the front desk all day but at 3:00 there was only one and a line out the door of people trying to check in. When we checked out the person at the desk asked about our stay, I started to tell him, but he really didn't care. He tried to hand me back the keys to the room, I told him they were the keys to the room we were checking out of, he says "Oh, I usually just hand out keys". The management company the state uses is a joke and guess what folks you pay for them with your tax dollars. BEWARE!!!
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- Also Known As:
- Furnace Creek Inn And Ranch Hotel Death Valley National Park
- Furnace Creek Resort
- Furnace Creek Hotel
- Furnace Creek Ranch
- Furnace Creek Inn Death Valley