Looking foreward on staying in this hotel we checked in.
After bringing all the luggage to the room, there was a knock on the door. The girl from the reception who just had us checked in, asked if we could move again to another room.
There was something wrong with the ear conditioning? she said, though it was working perfectly. As we had been travelling for more than 14 hours coming up to death valley - great trip coming up - we were very tired and wanted to go for a swim.
We moved to the next building under protest. She would discuss this with the manager and get back to us to make it up to us....... Yet she did not. Checking out the next morning I confronted the lady at the check out. First she said that we had not been moved, then the manager was not on duty, so we didn't feel taken serious. This is a great way to give you guests the idea that their opinion does not matters.
There is another hotel nearby, go for it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I was disappointed to read about your experience at Furnace Creek Inn. Relocating you to a different room sounded like it was a complete hassle and similar to situations we desperately try to avoid with guests. Please accept my sincere apologies for this inconvenience and know that we are working on ways to prevent a similar situation from happening in the future.
Again, I apologize for the issue you experienced. If you would like to discuss your situation in greater detail, and assist me with looking for ways to correct your experience, please don't hesitate to contact Furnace Creek Inn and ask for me.
Regional General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.