“It could be so good.... but it isn't.”
My wife and I stayed here in June 2013 as part of our Honeymoon. I know, nothing says romance quite like roasting to death in Death Valley! What can I say, I am the last of the true romantics!
It should be pointed out that the motel isn't at Stovepipe Wells - it IS Stovepipe Wells!
Other than the general store/gas station across the road, there's nothing else here. If you arrive late and have missed the restaurant & general store's closing, you've had it!
We had booked directly with the motel and the check in went smoothly enough, although there was a bit of a queue. The staff were pleasant enough.
A word of warning when you get to your room - if the door is bathed in sunlight, be wary of the door handle: it will be red hot.
Opened the door to the room and it became immediately apparent that the room hadn't been service by housekeeping. The dirty bed linens were pilled up in the middle of the bed. There was also a terrible smell coming from the bathroom.
My wife went back to reception to report the problem with the bed whilst I brought our bags in from the car. I also investigated the smell in the bathroom. It stemmed from the fact that the toilet was blocked - completely.
I joined my wife in reception and had to wait approximately 15 minutes to be served again (it was busy in there and a group of French tourists were having problems with their credit cards.) We were eventually moved to a different room, which was much better.
The food in the restaurant was, we felt, expensive and of not particularly good quality. The breakfast buffet was terrible. It was clear that the food had been standing there for quite some time and had congealed.
To be fair, it wasn't all bad - their pool was excellent. It made a nice, refreshing way to relax and was open until midnight. In the main, the staff were very friendly and chatty. It is just a shame that so little care seems to be taken with the food and cleanliness.
Don't miss closing time - or make sure you've got food and water. If you don't it is goi...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 3, 2013
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Thank you for taking the time to review your recent stay at Stovepipe Wells Village, located in the heart of Death Valley National Park. I am glad you enjoyed our pool to cool down in the evening and interacting with our pleasant staff. I am sorry our internal miscommunication created an undesirable situation upon arrival to your room. I apologize for the inconvenience we caused you and assure you that we take our guest responses seriously. Please know I have shared your review with our management, front desk, and housekeeping staff to ensure that we do not open rooms until they have gone through our inspection process. We strive for continuous improvement and will use your valuable feedback to advance our hotel and restaurant and hope to improve future guest experiences. Thank you again for your review and for staying with us, we hope to see you again at Stovepipe Wells Village. I would like to speak to you further about your stay and make this up to you, please contact me at 760-786-2605.
Director of Lodging
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.