Overpriced. Poor value for money.

Queried rates on arrival as other guests were quoted higher rates.

We were given one figure on booking in, but higher figure charged when booking out.

Reception staff almost aggressive when prices challenged, even though they had changed the verbal figure quoted. Did not want to know.

Unfortunately other people had booked for us, so we had nothing in writing to back up our case.

I got married, at the venue, apart from the:-

Luggage getting pinched out of the bedroom.
Cold coffee served at the wedding breakfast.
False promises for the hotel team
Demanding accounts team, with little empathy.
Bar staff who could not be bothered to obtain extra lemons to serve in drinks.
The bedroom suite with a poorly decorated bathroom

it was ok...........

Food was good.
Some members of staff cared

The Wirral needs a better selection of hotels.

We stayed one night in this hotel, December 2004.

Our room was in an annex to the hotel (i.e. not in the old part). It was a good size room and had a balcony (which looked out on some building work).

The decor was busy and outdated to say the least. The carpet was a blue pattern of one design, the curtains were orange and blue swirl of a different design and the wall paper was green and blue stripes. The bathroom floor was lino. Apart from the size, I did not think the room was of a four star standard and there was no minibar.

My partner was impressed with the leisure facilities, but I did not use them so cannot comment.

The old part of the hotel was very nice, particularly the room that breakfast was served in. The breakfast was a buffet and there was a good choice.

Overall I thought the hotel was ok, but the rooms need updating. Probably would not stay here again as I did not think it was worth the money.

If you want to experience England in a formal English atmosphere Thornton Hall is a very good place. very formal atmosphere with good food (except the burgers - they are terrible!). I stayed there two weeks in Dec '03 and enjoyed the stay. Located in a country setting with several good pubs and restaurants nearby. The health club and pool are first rate.
Stay in the main house if possible but avoid the holiday season if you want peace and quiet. The sounds from the parties resonate to the rooms upstairs.
Definitely old English. 2 good pubs, 1 restaurant in the hotel. Croquet court & patio in back.