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“Wonderful experience that exceeded our expectations” 5 of 5 stars
Review of Terra Luna

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Terra Luna
Km 1.5, Carretera Austral | Camino Chile Chico, Puerto Guadal, Chile   |  
Hotel amenities
Ranked #1 of 1 Hotels in Puerto Guadal
Santiago Chile
1 review
“Wonderful experience that exceeded our expectations”
5 of 5 stars Reviewed March 24, 2011

Some time ago we return from Terra Luna, and the place is really wonderful. It wasreally a very pleasant experience, which fulfilled all our expectations and even exceeded in some areas, particularly with respect to the human and professional qualities of ALL people working in the Lodge.
San Lorenzo Cabin is truly welcoming, appropriate size for a family of 4, with a Spectacular view of Lake General Carrera, and with the necessary equipment for those who for various reasons prefer to prepare your own food ... I still remember how pleasant it was to arrive mid-afternoon, after a day of hiking in the rain and find a fire burning .. all set to take a refreshing dip and then go to the main lodge for dinner watching the sunset, drinking a glass of good Chilean wine ...
To assess the food offered by the lodge (value for money) should be considered that the lodge is located far away from major urbann centers, the variety of choices and food availability is rather limited and prices market are very high. After considering these factors I can say that the option of purchasing food at the lodge is very convenient because the quality of it is in very good relationship with the price paid.
Finally, I recommend performing at least one of the many tours offered in the Lodge. With my family made ​​the expedition to the glacier lions, where we met really great places. One point to note is that these tuors are guided by the owner of the Lodge, who has a vast and verifiable experience in all types of activities outdors and offers all the equipment and logistics required for each issue according to the degree of difficulty chosen.
summarizing, Terra Luna Lodge offers all the facilities to take a break really different, in a amazing place, at a fair price and high quality care. Highly recommended

  • Stayed January 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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78 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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  • French first
  • German first
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English first
Stuttgart
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 27, 2011

It sounded like paradise - individual bungalows spread out over a hillside looking over Lago General Carrera. The landscape and view really is spectacular.
Only the Jacuzzi Bungalow was not what we had expected. First they told us that the Jacuzzi did not work - this is the main attraction of the small wooden bungalow. No bathroom, instead a seperate toilet of the living room, the shower separated from the bedroom by a curtain and a tiny washbowl in the bedroom. Please pay attention stepping on the porch for the really great view - several boards are rotted.
The former living room was filled completely with a large round jacuzzi in the floor, leaving about 30cm space to navigate around on the way to the bedroom. The jacuzzi was dirty, the water does not empty completely leaving a little pool that dried up leaving several dead spiders and hairs of the last guests behind. This and some spiderwebs made the whole thing a disgusting task to clean. When I finally finished and we opened the tap to fill the tub at least for a bath there was only a trickle of hot water. It would have taken hours to fill up the three person tub. At this point we were filled up. We stayed only for one night, otherwise I would have left this hotel immediately. The price and the website let us expect more. On our travel we also lodged in Hostals with small rooms and simple bathrooms. But these did not try to be more then just an accomodation, they cost less and they were always clean.
On our complaint nobody showed a bad conscience for the lack of cleanliness and "the water pressure would naturally be low as this bungalow is the furthest up on the hill".
As we were really in a bad mood we were finally offered a free drink and dinner. The dinner was good and apaised us a little.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
terraluna, Propietario at Terra Luna, responded to this review, April 1, 2011
We got in contact with the avisor and you will find below a resume of our talks. The point is that this person just arrived days before we started the complete remodelation of the Jacuzzi bungalow, which is now one of our best rooms!!! I send him pictures of the new cabin (see answer and new advisors comments), so comment is now not valid anymore, and we are happy to inform our guest about the totally brand NEW jacuzzi bungalow! So in order to get an accurate and actualized information, its is important to attach this answer or eliminate the now unaccurate info and description of this bungalow. Thank you for your understanding,

Hi Alocin,

Yes, it’s all solved. Due to the change of position of the jacuzzi, I also changed all the plumbing system. It’s all fixed!!!
Hope you can try it again one of these days....
We try to do our best. It’s not easy to find the materials here, people never respect schedule, and materials arrived late in the season. The truth is that I had that idea about the jacuzzi, for a long time but for many reasons , speciallly time, we could not do it before. But thanks to your comments we had to change our priorities and are very happy ,as result is a beautiful, bigger , wood heated and very cozy room, with the same view!!! I am sure nobody else will regret to book it!

The very best to you and see you one of these days, now you have my personal mail for any need!

Philippe REUTER
Owner



Hello,
thanks for the pictures. That is a great enhancement. I wish we would have arrived two months later! I hope you could also solve the problem with the low hot water pressure. Then the bungalow would be what I had hoped for from the beginning.

Best regards,
alocin19 on tripadvisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed July 24, 2009

After travelling through Chilean Patagonia, arriving in Terra Luna Lodge is like stepping into an oasis of warmth and tranquility. The place is owned by a former special forces French soldier who was done every extreme adventure on the planet so you are guaranteed to have available a range of outdoor activities. The lodge is quiet, composed of several independent units and one main building with about 4 duplex rooms. The architecture is funny, as there are many odd corners and stairs. Choose full board, since there is no other place to eat around. Rooms are nice, wood all around. Bathroom is tiny. The lodge is on the shore of breathtaking, awsome lake General Carrera and overlooks spectacular snowcapped Andes and glaciers. There are many extreme sports to tackle, including a very extreme upstream river riding on a jet boat to a more or less nearvy glacier. Not cheap but worth the experience.
The restaurant is good and a nice ocassion to share your day's experience with other tourists.

  • Stayed January 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braunschweig
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 27, 2008

The Lodges ared situated on the shores of Lake General Carrera with a stunning view to the mountains of the Northern Ice Field.
Our Lodge was supposed to be for up to six people - we were three, which, considering the bathroom, should be the maximum.
Meals are served in a different house, which means steep walks after each meal. The meals themselves are ok.
We booekd a 4-days-tour "Wonders of Lake General Carrera" at visitchile.com. This agency promised a lot and confirmed on the voucher: for instance: a flight from Chile Chico to Balmaceda was supposed to be part of the program. When we got to Terra Luna, things looked different: no flight available - and visitchile could not be contacted! Nevertheless, we had wonderful days at Terra Luna Lodge, but our flight back turned into a car ride ... and visitchile never did anything to take responsibility for that!
So: Terra Luna: yes, but visitchile.com: no.

  • Stayed November 2008, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Terra Luna

Address: Km 1.5, Carretera Austral | Camino Chile Chico, Puerto Guadal, Chile
Location: Chile > Aisen Region > Puerto Guadal
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Puerto Guadal
Price Range (Based on Average Rates): $
Number of rooms: 50
Official Description (provided by the hotel):
Terra Luna Lodge is located 290 Km south from the city of Coihaique (Chile), in Puerto Guadal, on the shore of lake General Carrera, facing Patagonia Northern Icefield and its impressive glaciers Leones, Nef and Soler, Laguna San Rafael and Mount San Valentín (4058m), Patagonia’s highest peak.. Puerto Guadal is a strategic location and n a bay renowned for its exceptional micro-climate that allows to visit the area “all year round”. Lake General Carrera. Some kilometers to the south is Río Baker, a fisherman’s paradise and Lake Cochrane where it’s posible to visit Tamango Nacional Reserve dedicated to “Huemules” (Andean dear) protection and Cerro San Lorenzo (3706 m). To the North are “Capillas de Mármol”, incredible marble caves drown by erosion of the lake waves, Glaciar and Exploradores Valley and Cerro Castillo National reserve, in between many other Natural treasures. During low season (from May to August) we offer promotional rates and alternative very interesting activities such us rural tourism, snowshoes, trekking and boating excursions. Charms of Patagonia in autumn and winter are yet to be discovered, and in several cases they can even be superior than high season scenaries. Some of the most important advantages that low season can give you are: amazing colors, no insects nor wind, almost no tourists around, no dust on the roads and finally considerably lower rates. It’s also the best time for photography (light & colors), Navigation is also better no winds means no waves on the lakes and overflights have much less turbulence as well. Terra Luna offer Apartments and Bungalows completely equipped allow to lodge confortably amongst nature, with a complete infrastructure. A real paradise in Chilean Patagonia…Terra Luna offer Apartments and Bungalows completely equipped allow to lodge confortably amongst nature, with a complete infrastructure. Our capacity is 54 persons and we have bar, restaurant, private discotheque, Audiovisual room, Cinema, Jacuzzi, Hot Tub, sauna, laundry, children area, telephone, Internet WI-FI, mini climbing wall, billard, private transportation, bikes, boats, and kayak rental , mini shop, and parking, to enjoy Chilean Patagonia. We also offer “All inclusive” traditional active programs and Expeditions for the most sportive people. For “Walk In” visitors, we offer simple lodging alternatives with optionnal activities and excursions to different spots by the way of trekking, horseriding, biking, overlanding, and jet boating to unknowned but incredible glaciers Leones and Soler. Besides Terra Luna offers unique expeditions to the Northern Icefield magical white world. ... more   less 
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Also Known As:
Terra Luna Chile/Puerto Guadal

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