Perfect location and super commendable public area design. Pool is very nice. Rooms are spacious but the bathroom is a problem. Water pressure, flushing, only one bath mat and cheap rusty fttings don't justify the rates that are the same as an Air Conditioned room in star class hotel. Furniture from locality is a good concept but should function. Doors not closing including bathrrom!!!.
Service very poor but per owner due to staff on X'mas vacation. Supplements for room and meals during this period is fine but puts the resort in the league of Star class hotels so lowered level of service not acceptable. X'mas eve dinner was disappointing. Overall value for money is poor but a good experience at a more reasonable price.
- Official Description (provided by the hotel):
- a rustic eco-retreat and adventure-park on the banks of the scenic Puttlam lagoon, located in the unexplored north-west coast of Sri Lanka, making it an unforgettable holiday getaway - especially for the adventurous and nature-loving visitor. Nestled in the remote fishing village of Thihaliya, Ruwala Resort spans 9 acres of coconut garden and is geared to provide a relaxing as well as an adventurous holiday experience for adults and children alike. ... more less