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“Very satisfying stay!” 5 of 5 stars
Review of Coco Beach Resort

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Coco Beach Resort
Les Basses, Grand Bourg 97122 , Guadeloupe   |  
Hotel amenities
Ranked #2 of 4 Hotels in Grand Bourg
Le Gosier, Guadeloupe
1 review
2 helpful votes 2 helpful votes
“Very satisfying stay!”
5 of 5 stars Reviewed July 6, 2013

After a misunderstanding with another hotel in Marie Galante, which left my boyfriend and I "homeless" in the very rainy harbor in Grand Bourg, we were rather desperate and called the first the best hotel on the map. We cot a women, and she was very helpful, picking us up at the harbor and installed us at the hotel. The room was beautiful, very comfortable bed with an amazing view. The surrounding are so peaceful, and you can really take time to relax. We haven't understood that the breakfast is served from 7.30-9.30 (basically like anywhere else), but when we arrived around 10 o'clock, we met a very understand staff who still let us get some breakfast despite of our mistake. The breakfast is included and is fine. Includes everything a European breakfast table should. In the evening we have been eating in the restaurant across the road, not the first but the second one when you come from the hotel. And this restaurant we can really recommend! The owner is extremely kind, the food is amazing and the atmosphere is great as well.
All in all, we spent two beautiful days there, in nice friendly surroundings - but don't expect 5 stars service, where the staff is around you all the time. But for us, that have a certain charm, and the few people that are there during the day are so friendly!

Room Tip: We stayed in a room right next to the jacuzzi, from where we had a beautiful, but I guess every room...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
NYC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 15, 2010

First off, I cannot figure out how they can call themselves a resort - there is nearly ZERO customer service here. I chose this place because it was on the beach AND had a pool - something to satisfy everyone in our travel party.

We get there after a grueling day of travel - Marie Galante is not an easy place to get to - and we wait about 10 minutes before someone comes to the desk to check us in. Because we are American they will not accept our Visa (even though they accept Visa) because it doesn't have a European chip in it. And so it begins ... 45 MINUTES LATER the desk person/groundskeeper/manager still hasn't been able to process my card on paypal even after trying all 3 of my cards that work fine everywhere else. 45 minutes! We're tired and we're starving. Finally she suggests we go to the bank for cash the next day. She tells us breakfast is included and served on the deck buffet style btw 7:30 and 8 and takes us to our room.

Our room smells like mold. There are no pillowcases. The sliding door doesn't lock so we have to lower the hurricane shade at night. It wasn't until the 3rd day that she had someone fix it.

We wake up and sit outside waiting for her to finish making coffee - which clearly everyone else is doing, too. Why would coffee not be the very first thing you make - particularly if most of your clientele is French and therefore coffee drinkers? So we wait, and wait, and wait. In the meantime she puts out about a dozen sweet rolls (the hotel is full and there are about 25 of us), only 2 or 3 of which are pain au chocolat, there's plenty of plain bread, and some butter pats that she doled out like a controlled substance, some jelly, and some unripe bananas. Bananas, by the way, are one of the principle crops of Guadeloupe - how on earth can she serve unripe bananas? Then came the meager scrambled egg w/bacon bits, and finally ONE POT of coffee. It became a race to see who could get to the coffee first. On the third day I think she finally made a second pot BUT didn't have any eggs, only slices of cheese. It was outrageous.

Their "fitness area" is a corner of the patio into which is crammed numerous rusty, and some of it broken, poor quality exercise machines.

Their wifi, while free, was spotty and very slow.

The pool, while a nice size, is dirty - there was some sort of "funk" on the bottom. Plus, it's protected by some sort of alarm that resets itself if you don't swim for awhile, so you have to disengage the alarm whenever you go in or risk waking the dead with an alarm. The deck is lovely but the chairs are actually in a loose gravel bed - which you simply cannot walk on barefoot - pretty to look at, just not practical.

Their beach is not swimmable - it's only a few inches deep until you get to the reef, and along the way are numerous sea urchins.

The location is great and the view is fantastic but this place was VERY disappointing. Don't call yourself a resort if you're not one. This is a massive case of over-promising and grossly under-delivering.

  • Stayed March 2010, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coco Beach Resort

Address: Les Basses, Grand Bourg 97122 , Guadeloupe
Location: Caribbean > Guadeloupe > Marie-Galante > Grand Bourg
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Grand Bourg
Price Range (Based on Average Rates): $$
Number of rooms: 12
Reservation Options:
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Also Known As:
Coco Beach Resort Marie-Galante, Guadeloupe - Grand Bourg

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