I booked a 9 night stay in the Royal Suite (P3995 per night) and reading some of the reviews here I was unsure of what to expect.
However, on entering the hotel I was pleasantly surprised. It was spacious, modern looking, clean and I was greated with the famous Filipino smile at the reception desk.
The hotel does not provide breakfast but downstairs adjacent to reception is a small cafe which offers a limited variety of snacks served by staff with beaming smiles.
Down the road is Robinson's supermarket where we bought cereal etc and chose to eat breakfast in the room.
A very special thank you goes to the housekeeping staff who did a superb job of looking after us and the room.
All the staff we came in contact with were very helpful and courteous.
Within the hotel is a restaurant called Hukad which I decided to try one night. I'm a vegetarian and quite happy with simple food and chose Pinakbet which is just vegetables. When it was served it resembled a bowl full of sick and the taste was revolting so much so it was inedible. I asked to speak to the Manager of the restaurant (a young kid around 20 yrs old) and part of his reply to my complaint was "that is our standard here sir." NEED I SAY ANYMORE?
Being totally dissatisfied with his comments I took my complaint to the hotel reception and was informed that Hukad is a separate business and not connected with the hotel. However, the receptionist said she would take up the matter with management.
The following a day a female Manager of Hukad rang the room and in total fairness to her apologised for the experience and offered to refund the cost of my meal.
I'm returning to Ozamiz in 2014 and will be more than happy to stay at the Royal Garden Hotel again.
Here's a BIG thank you to all the staff for making our stay an enjoyable one!
- Also Known As:
- Royal Garden Hotel Ozamiz City, Philippines, Asia
- Official Description (provided by the hotel):
- Whether it's business or leisure that takes you to Ozamiz, the Royal Garden Hotel nestled in the heart of Ozamiz City is the hotel for you as it is only steps away from shopping malls, restaurants, movie houses , banks, supermarkets and everything else in between. The biggest and the finest hotel in the city, Royal Garden Hotel combines deluxe facilities with excellent service from its efficient and dedicated staff for a brilliant experience that has guests returning again and again. (ALL NEWLY RENOVATED ROOMS) ... more less