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“Relaxing stay at Zolitude” 4 of 5 stars
Review of Villa Zolitude Resort and Spa

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Villa Zolitude Resort and Spa
5.0 of 5 Resort   |   53/25 Moo5 Soi Bann Nai Trok, Chaofa Nok Rd | Muang, Chalong, Phuket Town, Phuket 83130 , Thailand   |  
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Hotel amenities
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Ranked #1 of 7 Hotels in Chalong
Certificate of Excellence 2014
Tokyo, Japan
Top Contributor
71 reviews 71 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
76 helpful votes 76 helpful votes
“Relaxing stay at Zolitude”
4 of 5 stars Reviewed January 23, 2013

We had very high expectations after reading all the reviews and booked 3 nights in the private pool villa, but in the end we were slightly underwhelmed. Service was attentive and the check in area is beautifully decorated with a nice view.

We were driven down the hill to our villa, but even though it's very spacious, the layout was a bit strange with a very large open kitchen without any cutlery or dishes and a sort of a bar area with the sofa pushed against it. It reminded me of some sort of timeshare condo instead of a luxury hotel. The bedroom area is more stylish with a large open bathroom with double sinks. Compared to some other similar resorts we've stayed in we expected something more stylish. It was certainly nice and comfortable, but not amazing. The air conditioning was rather noisy as well.

Our main disappointment was the lack of privacy. Next to the outside doorway you can look straight into the bedroom, so that anyone walking along the path could look inside. We ended up keeping the curtains closed, which defeats the purpose of a "private" villa. You could also look down into the pool area from the raised main path so we could not relax in the pool without people walking by and looking into the terrace area. This would probably be less of a problem for the other villas, so we were unlucky to have the location at the entry to the parking area.

We rented a car and it was possible to park on the private road which was very convenient.
We had dinner at the hotel restaurant on christmas eve and was pleasantly surprised that we could order a la carte and not obliged to take the christmas dinner as at many other hotels in Thailand. Food was tasty and reasonably priced. Service was good also. We had breakfast had the same restaurant, but found the buffet rather simple and nothing like the selection at the Renaissance where we stayed before. I missed having fresh juice and even the asian selections were just ok.There was little variation the three days we were there, so it was fine for a light meal but nothing to look forward to.

There is a book and dvd library which we enjoyed, although some of the dvds are obviously pirated copies. Ok for Thailand but not really fitting for a five star resort... We considered using the spa, but the location next to the main parking wasn't particularly enticing and we preferred to go to the beach instead.

Upon check out they confirmed if we had not left anything in the room, and they found a battery charger for my camera that I had left plugged in. That left a good last impression, so the service is definitely top notch. Too bad that our private villa was anything but.

Room Tip: Ask for a private room which can not be seen from the path
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, January 27, 2013
Dear BlogGrandVoyageur,
Warmest greetings from Villa Zolitude, Phuket!
We would like to thank you for choosing Villa Zolitude as your preferred venue of accommodation. Thank you again for taking precious time in letting us know how your stay went, and for the suggestions which you have made. We are very grateful for your valuable feedback and would like to express our sincere regrets for any inconveniences or discomfort caused during your stay with us. We are deeply concerned that we have failed to live up to your expectations.
We will not rest on our laurels and will continue to upgrade our guestvilla, furnishings and privacy to deliver the highest standard of excellence. Please be assured that we have taken note of your comment on lack of privacy.
On different notes, we appreciate the comments you have outlined regarding the breakfast qualities and the pirated copies of dvds. Please be assured that we value your feedback and will certainly look into it to further improve on our products. The dvds we collected from the people whom left them in villas as departure, we do not intend to violate the other's copyright. However, please accept our appreciation for bringing this matter to our attention!
Once again, thank you for taking the time to share your review with us & allowing us to use your feedback to improve ourselves. We hope to have the pleasure of welcoming you again.
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407 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 22, 2013

Stayed for 5 nights over new year in a deluxe pool villa which is lower down the hill than the grand pool villas, so not wonderful views. Also, they are a little way from the main pool and reception down a road and up another which seemed very odd but buggies were always available to take us up and down for meals. Also, lots of steps to our room.

We took advantage of the free daily shuttle to a nearby modern shopping centre and there is also one to a local beach. We hired the hotel driver BHT 700 for a few hours to take us to the big Buddha and local temples and the driver 'Pat' was great - good driver, explained about the temples and waited while we looked around without rushing us at all and even met us with umbrellas when it looked like it might rain.

The jungle insects are extremely loud every evening but you do get use to it.

We tried to do an elephant safari one day but they were booked up, so reserve in advance if interested.

Our room was gorgeous! Very high standard and a luxurious bathroom. Our private pool was cool, but it was very hot and humid so very refreshing. The hotel pool was great and drinks could be ordered using a phone. Happy hour cocktails twice a day were great - as were all the meals we had at the hotel, in the lovely roof top restaurant. The deserts were delightful!

We felt that 5 nights may have been slightly too long a stay, but only because the resort is a little remote but if you want to chill out and relax in a quiet location while being pampered, this is the place for you.

The staff were all lovely, especially the manager who worked tirelessly while we were there and especially on New Year's Eve. Thank you for making us feel so welcome.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, January 25, 2013
Dear CarolPerthWA,
Warmest greetings from Villa Zolitude, Phuket!
Thank you for choosing to reside with us at Villa Zolitude, and taking your time to shared your review with us and others.
We are thrilled to receive your generous compliments and are glad you had enjoyed your stay with us. We are very pleased to hear that our colleagues had made your stay enjoyable and worthwhile. Thank you again for the feedback on the great stay that both of you had. It is a great pleasure to be reading your compliments on how perfect your stay was.
On behalf of Villa Zolitude, we look forward to welcoming both of you back to Villa Zolitude on many more occasions in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2013

We stayed at Villa Zolitude for 3 nights from 2nd-5th January 2013 as part of our honeymoon trip. Everything about the hotel was absolutely perfect! We had the most amazing room (huge!) with outside decking and a pool. Everything (including the outside area) was spotlessly clean and beautiful. One day when we were sunbathing we saw them cleaning our room and it took a team of 3 of them almost 45 minutes – this shows incredible attention to detail and it was sparkling by the end.

The hotel restaurant is lovely too – great, fresh food, reasonable prices and attentive service.

The reception (and indeed all) the staff are some of the friendliest, most helpful people we have ever met. My wife had bad insect bites one night (from a dinner out, not the hotel) and the hotel reception ran around trying to find a pot of tiger balm which really helped. The hotel manager – Bus – is absolutely incredible and goes out of his way to ensure everyone is having a nice time. One night we wanted to go to some shops (about 20 minutes away) and on his hour break he offered to drive us there himself! He is a real credit to the hotel.

Overall, we had the most amazing, relaxing, enjoyable 3 days at the hotel and would 100% recommend it – it is just perfect!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, January 24, 2013
Dear leedw5,
Warmest greetings from Villa Zolitude, Phuket!
We would like to express our sincere thanks to you for choosing Villa Zolitude as your preferred venue of accommodation and in investing valuable time to share with us and others your generous compliments.
It is very delighted to hear that you had a pleasant stay and indeed, it was a pleasure to have been of service to you. We are also very pleased to hear that our colleagues had made your stay enjoyable.It gives us great pleasure to be reading your reviews.Your compliments are a great encouragement to the our team.
Thank you again for taking your time in letting us and others know your thoughts. We look forward to the pleasure of welcoming you back to Villa Zolitude in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 2, 2013

I have been to Villa Zolitude twice but never have a chance to write a good review. They are deserved more than 5* . This hotel has a beautiful garden. spacious villa and spacious space,clean with the modern style. Beautiful decoration. Restaurant served a good food and testy. The service in here is excellent. Staffs are very friendly and very helpful. Definitely return. No doubt about it. Keep it good work!!

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, January 20, 2013
Dear JayEkkathattanan,
Warmest greetings from Villa Zolitude, Phuket!
We would like to express our sincere thanks to you for returning to stay with us at Villa Zolitude, and in taking precious time to share with us and others your generous compliments. It is our privilege to be of service to you again.
We are extremely pleased to learn that you have had such an enjoyable time with us, and very good to hear that our colleagues had made your stay enjoyable. It gives us great pleasure to be reading your comments on how perfect your stay was.
Thank you again for taking the time to share your reviews with us and others. We look forward to the pleasure of welcoming you back to Villa Zolitude in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 1, 2013

My husband and I stayed here last week for our first anniversary and we were not disappointed. The airport pickup was waiting with a sign and a nice, clean car. The room was the cleanest I've ever seen and very spacious. We had the grand pool villa...if we are ever back I would get the regular one because we never actually used the downstairs. The service was fabulous throughout our stay and there is nothing lacking there. The pool in our villa was too cold to use which was a little disappointing. The bed and the pillows were wonderful...we slept very well. The breakfast was outstanding. There were tons of choices and everything tasted great. The rest of the food was so-so...nothing great, but edible. This hotel is definitely far from most things, but it wasn't a problem. I wouldn't have stayed anywhere else. You can get a car to take you anywhere, which we did several times. The car was always clean and nice and the driver would wait while we went to see the sights which was great. I would definitely recommend this hotel for couples.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, January 17, 2013
Dear bnicole00,
Warmest greetings from Villa Zolitude!
We would like to thank you for choosing Villa Zolitude as your preferred venue of accommodation and in taking precious time to share with us and others your generous compliments.
We are delighted to receive your generous compliments and are glad you had enjoyed your stay with us at Villa Zolitude. Especially, it is very pleased to hear that our colleagues had made your stay enjoyable.
On a different note, your comment on quality and taste of food had been shared accordingly. Thank you for bringing this matter to our attention.
Once again, our sincere thanks for taking precious time to shared your review with us and others. We look forward to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
78 reviews 78 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 30, 2012

We stayed here last year and nice to see that it has become so highly rated.

The place is very well run and the pool villas are great. Lovely and spacious and the swimming pool was perfect for our kids to chill out in. The bath was massive and we had a seperate sitting room and kitchenette area to chill out in.

The breakfasts were superb and the staff lovely and friendly. The management also fumagated regularly so mosqitoes werent a problem.

In general a fantastic place to stay but perhaps better suited for couples or families with older children. We had two small kids (2 and 3 years) and the floors are all granite or wooden - once wet like an ice skating rink for running kids. And set back into a hill there are quite a few steep stairs so not the most relaxing sometimes. Also the swimming pool is a massive sun trap so lovely very early or late but way too hot and in the sun for most of the day (some may like that but for us it was too much). The property is very secluded so we needed a car to explore the surrounding areas. These arent negatives, rather we were travelling with two small ones. Would definitely come back for a romantic weekend.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, January 16, 2013
Dear Jimmy D,
Warmest greetings from Villa Zolitude, Phuket!
We would like to thank you for choosing Villa Zolitude as your preferred venue of accommodation. It is our privilege to be of service to you. We are glad that you had enjoyed your stay with us at Villa Zolitude. Thank you very much again for the feedback on the great stay you and your family had. It gives us great pleasure that you will definitely be coming back to us on your next visit!
Thank you again for taking precious time in letting us know your thoughts. We look forward to the pleasure of welcoming you back to Villa Zolitude in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essen, Germany
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 26, 2012

I think most information about the hotel was already given in earlier reviews so that I would like to concentrate on the points I was missing in other reviews or which I would like to comment:

- Cicada noise: Yes, they are very loud but you hear them maybe 2-3 hours during the day and after the second day I didn´t even recognized them
- The villas: I read several times that the villas look a bit used but our villa was in an excellant condition and we liked the "concrete-style" a lot. The furniture was very stylish and looked quite new. And the pool was absolutely awesome (and reacting on some comments regarding the pool: compared to the sea which felt more like a bath tub the temperature of the pool was very refreshing and we couldn´t hear any water pumps) and the privacy you had on your patio was great since you could spring around naked if you want and nobody cared.
- Getting around: Every day at 11 there is a free hotel shuttle going to Nai Harn Beach and going back at 3 o´clock and also a shuttle to the next shooping center (I think it was pick up at 1 and coming back at 5 o´clock). One night we wanted to dine out in Phuket city an took a taxi which was both ways about 500 Baht.
- Service and food: The room service was very good ... for us even too good since we were almost a bit annoyed from the two times a day room service. And in this context comes my only complaint: The hotel workers started quite early in the morning with their daily plant and road care which didn´t let us sleep after 6 o´clock!
There was a free mini bar in the room which was refilled every day. The dinner was good but not overwhelming and for the quality a bit overpriced. But the breakfast was really great: you had a big choice of cold and warm dishes and different egg dishes freshly made.

As a resume I can say that the hotel is really great value for money (I´ve searched a lot for rooms with a private pool and the prices were almost more than double)!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, January 9, 2013
Dear wimo79,
Warmest greetings from Villa Zolitude, Phuket!
We would like to thank you for choosing to reside with us at Villa Zolitude, Phuket and thank you again for taking the time to share your comments with all. We are thrilled to receive your generous compliments and are glad you had enjoyed your stay with us. Great to hear that you enjoyed your stay with our service, food and facilities.

On a different note, though the public workers started early morning was recovered to your satisfaction, please accept our apologies for the inconvenience. The comment had been shared accordingly to public area department. Thank you for bringing this matter to our attention.
Once again, our sincere thanks for taking the time to share your reviews with us and others. We look forward to the pleasure of welcoming you back to Villa Zolitude in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Zolitude Resort and Spa

Address: 53/25 Moo5 Soi Bann Nai Trok, Chaofa Nok Rd | Muang, Chalong, Phuket Town, Phuket 83130 , Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Chalong
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Chalong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Villa Zolitude Resort and Spa 5*
Number of rooms: 45
Official Description (provided by the hotel):
Small and Intimate, nested on the heart of a hill overlooking the Andaman Sea. The Villa Zolitude, hidden in the hillside exotic jungle. Whilst tropical oasis has an air of rustic charm, it is as luxurious and sophisticated as you could wish.Each exclusive cottage is an exotic fusion of earth and Moroccan luxurious touch; a level of sophistication, stylish in accommodation and service that vividly contrasts with the primeval environment. Game drives and excursions are arranged to meet the wild life at close quarters and guests can explore their own roots, the pearl of Andaman. ... more   less 
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Also Known As:
Villa Zolitude Hotel Chalong
Zolitude Hotel Chalong
Villa Zolitude Resort And Spa Phuket/Chalong

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