I stayed on grand pool villa no 402 on 15th to 18th December. After reading reviews and looking at photos of Villa Zolitude, I decided to book the grand pool villa which I did not regret paying every single cent of it. Most of the reviews have touch on the good the service the staff provided and how beautiful the villas are, these are all true during my stay and they even went beyond expectation for their service which I will touch on in this review.
Firstly, checking in was a breeze and my partner and I were greeted with smiles by their staff. A refreshing drink was provided so even though it was a bit hot and humind, the drink managed to quench my thirst and it was quite nice. The lobby area is a nice place to take photos so the waiting time for the villa to be ready was taken up by taking photos.
I am impressed by the villa when we were first entered it, there are 2 levels where the entrance is located at the upper level while the lower level has the private pool and another room just to chill and watch movies. The room at the lower level has a 5.1 sound system so if you do borrow a DVD from their library, you can watch it at the lower level room or alternatively you can bring a USB thumdrive which you can plug into the DVD player to play your videos. That was a pleasant surprise also. The pool is big enough for 2 person and right beside it there are 2 sunbed which you can choose to relax after a swim and suntan.
The main room located at the second level is really beautiful. If you are impressed by the photos, let me assure you that it looks even beautiful and amazing when you are there. The bed which is in the middle of the room is really huge and it's realy nice to wake up with a view of chalong bay especially when it's sun rise. I didnt even set an alarm to wake up but what woke me up was the beautiful sunrise that shone into our villa. Even though the bed is huge, the room is spacious where where is a bath tub, table right behind it. There's also a toilet on both levels and a shower room at the second floor while the first level has a open shower area. Cleaniness is not an issue at all because it's well kept and clean. Words are hard to describe how beautiful the villa is so I hope my pictures will do some justice.
As for the service, it was beyond expectation and I was amazed by the dedication of the staff. Firstly they will never ignore your presence and always greet you with a smile, hard to experience that in other resort or hotel. On one of the nights, I was surprised by a "visitor" to our villa which turn out to be one of the staff delivering a small home made basket full of homemade sweets. It was really a nice gesture and we really appreciated it because we were located at the 4th level and she didnt took a buggy because she walked to the next villa after ours. The staff also attend to our needs immediately, calls to the reception was smooth and arrangements were easily made.
Villa Zolitude also provide shuttle service to Central Festival Mall which I went, it's a typical shopping mall and there's also a cinema located there but do take note of the shuttle bus timing if you plan to watch a movie. The other location is Nai Harn Beach which I didnt go because of wanting to spend more time at the villa.
Just a few day ago, I received an ecard from Villa Zolitude wishing me and my partner happy holidays. This was another huge surprise because it shows how Villa Zolitude treasure and appreciate their visitors even after our stay there. Thank you Siripen who send us the email.
The other good stuff are free wifi which is fast, a library that has a small collection of books and dvds and a great mini bar that is replenish daily but the best thing is that it's great if you want an excellent quiet getaway with your love one, this would be the place because it's really a special place that is bound to make you relax and forget the worries you have back in your daily life.
Rooms at the higher level (Number starting with 4XX) will have a better view of chalong bay so be su...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Warmest greetings from Villa Zolitude, Phuket!
Thank you very much for choosing Villa Zolitude, Phuket as your venue of...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.