Trogon House is a beautiful location, the road to get to it can be a bit worrisome but taking it slow and easy gets you there.
Trogon House is basically two lodges linked together by a walkway through the heavy forestation. The upper lodge has a sparkling clean blue pool and a few rooms and is where the meals are served. The lower lodge has a dirty slimy pool and also has a few rooms.
We booked the master suite. We loved the room that has a gorgeous private curtain of forest right in front of it, you are literally two steps away from the algae slimed pool, and have a lovely view out over the tree tops from the room. At night the primitive calls of the primates from Monkeyland was amazing to hear. The birdlife is lovely at this lodge and butterflies abounded during our stay. We loved the bath and soaking late at night when there was enough hot water to do that.
However I was not at all impressed with the food based on the basis of the one and only dinner we ate there and our repetitive breakfasts. We had an evening meal that I thought was way overpriced for the quality we received, with a limited choice to wine and I mean limited to one name/brand only. Do not be held hostage by the bad road and feel you need to eat dinner here, you can get an excellent three course meal and bottle of wine or brilliant SA bubbly for the same price, in town, and traversing the road slowly and carefully at night is well worth it.
We were there for a total of 6 days, our breakfast had not changed by any item by the fourth morning so my partner and I decided to just get out and try some places offering breakfasts. We found some superb options. It irks me that this was something that was not considered, surely if you have guests staying a longer period of time they should not have to ask for a variations on a menu, it should be offered.
Seeing the hostess every morning we ate breakfast in her dressing gown we felt was unprofessional also considering that on the last day when we went to settle up it was 10am and she attended to our checkout still in her dressing gown.
We could hear absolutely everything going on in the bathroom in the room next door to us; if they went to the bathroom at 3am in the morning we woke up with the water pipes at our heads with the flushing. Any conversation or indeed anything the couple next door did in the bathroom we heard.
There was not sufficient hot water for us and other guests in our lodge in the morning or the evening. There was no plug to match the hairdryer in our room, when my partner went to ask for a plug the main house was empty and no one was around. Supplying the fridge with potable water and milk for tea and coffee was erratic. Some days there was and some days there was not water and milk. Our DSTV was not working in our room one night and it was the only night we were alone in the bottom lodge, my partner went to mention this to the hosts but again the main house was empty, later that night we were jerked awake by loud TV noises and my partner went to investigate to ask the person to turn the sound down, there was the host watching TV in the room downstairs at full volume. My partner mentioned that the TV was not working in our room and the host shrugged his shoulders saying he would have to do something the next day and carried on watching his show at full volume.
My partner slipped in the algae slimed pool twice, it is a matter of time before someone hurts themselves in this pool and takes it further legally as there is no warning that the pool may be slippery. When we mentioned this fact we were told that they couldn’t do anything about this as the river water pumped into it makes it difficult to keep the algae under control. That was hard to believe when seeing how clean and sparkling the top lodges pool is.
Trogon Lodge left us disappointed. You are charged a shiny penny here but the place lacks polish. I am adamant that at being charged what we were a day we should not have to ask for a variation in breakfast or run around looking for plugs, water and milk for the room. The side of the lodge we stayed on seemed less cared for than the top area. We travel extensively and when you compare prices for a luxurious place to anywhere in the USA, Europe, East or South America this place falls short and I think more attention needs to be paid to some details. I must mention that the rest of the staff were awesome, friendly and helpful and tried really hard to help where they could.
- Official Description (provided by the hotel):
- Trogon House & Forest Spa offers exquisite luxury, suspended in the tree tops of a forest reserve that stretches untamed along the Tsitsikamma mountains and beyond. Elevated into the tree tops, the lodges embrace the forest with see-through glass walls and sky-lit roofs, creating a true "nature forest" experience. What really sets Trogon House apart, is the absolute privacy and exclusivity in the midst of nature's pristine beauty. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo and South African Hotels so you can book your Trogon House and Forest Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Trogon House And Forest Hotel The Crags
- Trogon House And Forest Spa South Africa/The Crags