Stayed one night for my friend's wedding last weekend.
I arrived at the villa around 5:45 PM and I was in hurry to attend the cocktail reception at 6 PM. Since I needed an iron and iron board urgently, I called the guest services, and she said that "we run-out of the iron and iron board".
At 6:15 PM, she called again after discussed with her manager, the option was to send my shirt for pressing and charged me. I told her that it was too late and I asked to speak with the manager.
At 6:20 PM, the FOM called (with an attitude) and offered a complimentary pressing which was too late since I was about to leave the villa.
I did not want anything, I just wanted to have my iron and iron board at the villa, which both of the staff did not understand and they were keep saying "what could we do?" and without resolution.
It was not cheap to stay at this property which I expected to have a good service which they failed to provide and no apologise was given during my stay.
To be honest, I wasn't feel the Luxury!, many defects at the villa.
Breakfast was not Bvlgari at all, the orange juice was not fresh squeezed and cold cuts were not fresh and dry.