We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Full Occ Not an Excuse for Slow Service” 3 of 5 stars
Review of Bulgari Resort Bali

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Bulgari Resort Bali to your Saves list
Bulgari Resort Bali
5.0 of 5 Resort   |   Jalan Goa Lempeh, Banjar Dinas Kangin, Pecatu, Bali 80364, Indonesia (Formerly Bulgari Hotels & Resorts Bali)   |  
Hotel amenities
Ranked #3 of 10 Hotels in Pecatu
Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
“Full Occ Not an Excuse for Slow Service”
3 of 5 stars Reviewed September 9, 2013

I just came back from Bvglari , Uluwatu and had a lovely last evening but there were a number of hiccups and this is not to blame entirely on the management, but there was a lack of consistency in SOP with the staff.
Some things can be let go of, but for the price you pay, I know having been to smaller resorts in Bali, you expect Value Exchange.
1.The room was beautiful and clean, but 2/3 times with the Do Not Disturb sign on, our room was entered anyway.
2. When I asked staff for a missing room coffee filter for the loose Coffee to strain, the staff had no idea and neither attempted to find out and get back to me.
3. We ordered the golf karts to the lobby , and 2/3 times they were VERY late and we were nearly late for the wedding in the estate across from us. I felt they should have let us know a time frame, so perhaps we could have walked to the lobby instead. It took 30-45mins.
4. Ordering items like cigarettes took just as long, 30 misn and we had to call at least 3 times.
5. At breakfast I was refused in the buffet area with a bikini top and shorts, which I understood, so we were told to sit at the bar just below, which in fact was a lot quieter and a lot more intimate, which we really appreciated. The next day we asked to sit there again, dressed appropriately this time, but different staff, said different things with allowing us and we were left hanging a bit too long, so with lack of consistency in training, they should be able to tell us off the cuff what we can or cannot do. We ended up eating there any way.
6. I had a mini ordeal with my mobile dropping into the pool, so I asked if it was okay to have a tiny bowl of uncooked rice, which we honestly thought after all the waiting we would not expect to be charged , so we were surprised when they wanted to charge us for the price of cooked rice.
7. The last day at dinner , my partner who enjoys drinking Coke cola ordered a glass and upon drinking it , he let the staff know this was diet coke or either Pepsi, which he does not like . I tried it and let the staff know they made a mistake, fair enough. But they came back and insisted it was coke. We ordered a bottle of still water on the side of our meal , and they filled our glasses once and we never saw the other half of the bottle. When the bill came, the order said "Diet Coke", and it was obvious they HAD made a mistake and charged us for a full bottle of still which we would have drank if it was left on our table.
We had voiced our concerns to the Director of Rooms, Marcel, who was a fantastic guy who understood our frustrations at the small things, but to be honest we had only wanted the name of the MOD when we asked the bar staff and they ended up calling the BAr manager who then called the D.O.R and we really wanted to eat our breakfast in peace, but they ran around calling all the managers when we JUST wanted a name. We explained none of them were in trouble we just wanted a Name.
8. Lastly consistency in breakfast was average. The first day we had a lovely Eggs Benedict on bread with potato , fried tomato, with chicken sausage and bacon, the next day, there was no sausage or no bacon with the meal?!?

Well overall , I still would like to go back, I just wish they would take care of the smaller details for the price that you pay.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

328 reviews from our community

Traveler rating
    201
    64
    28
    16
    19
See reviews for
46
187
8
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Top Contributor
63 reviews 63 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed September 8, 2013 via mobile

Went there for lunch, the service was out of the world, simply incredible. The food was very very nice. I found the food great value and would go again and again. Well done bulgari, nothing but the best

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed September 8, 2013 via mobile

We stayed here for two nights as part of our honeymoon. We had high expectations for the hotel and were not disappointed. We were told that the resort was almost full but hardly saw anyone while we were there. In fact one of the highlights was lunch at the cliff side cafe which is one of the most beautiful spots you can imagine and we only shared it with the staff and some inquisitive monkeys.

Staff were all friendly, helpful and service was great.

Overall a great experience.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenzhen, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2013

We stayed in for 4 nites. The experience there is the best for our BALI holiday!
The staff is really nice and PRO, Plus you can find there are really enjoy working in this place.
I mean all the five hotels now is trying there are best to call you name during your stay to make you feel relaxed, but in here, they make you feel they called your name not because of the company policy, but because they do know you already, and want you to be happy.
they do have many monkeys in the resorts, but as long as you are not carrying with food, there harmless. Could be the highlight for the hotel.
the Spa was very nice, the food it really good!
and there was no bugs around... (as I was not going to book this hotel at frist is due to some feedbacks mentioned there are many many many bugs on your bed...Good I booked it at last!) even our pool just right next to the cliff do not have any bugs.
over all it was one of the very nice hotel I ve stayed. =)

Room Tip: Ocean cliff Villa very good
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 4, 2013

We stayed at the Bulgari hotel in Sept '13. This is our fourth visit to Bali (previously stayed at Bale, Ritz Carlton, and Four Seasons) and as before thoroughly enjoyed our visit. The hotel villas are very nice and very private. They're a little dark for my taste but I think this is more of a brand-Bulgari choice rather than a fault. The TV/audio are high spec and have good channel access for the late night vegeing when back from dinner. For those who like to keep in touch with the world the wifi is excellent.

The food in the Italian restaurant and the cocktails at the bar are of the highest quality but a little pricey when compared to what you can get 20-30min away in Jimbarin.

The staff make the difference between most other hotels I've stayed in here in Bali with them meeting every unusual request I had. Serious thanks to them and they're a credit to the Island the hotel's management.

The hotel's plus points are;
1. definitely one of the quietest hotels i've stayed at in Bali. heard zero noise, music, etc. for our neighbour villas despite being relatively close.
2. amazing views
3. very friendly staff
4. very private

The negative points are;
1. mosquitoes (five or six flying around in the spa changing room) seemed more prevalent than other hotels I've stayed in. Granted this is pretty subjective.
2. food quite pricey and very little options

Room Tip: The cliff Villas have the most amazing views but the Ocean villas are much cheaper and although have...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 3, 2013

Stayed at the very last day of our honeymoon after spending 4 nites at Komaneka Ubud on 2011. It is not worth the price.

Pros: good view, good sound system, nice in-villa pool.

Cons: compare to the local hotel we went, the service was worse, no sense of hospitality. the bathrooms was not that clean with dust under the basinz Some monkeys ate our juice.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 26, 2013

We added a few days at Bulgari, at the end of a 2 week holiday to Bali, following visits to both of the Bulgari restaurants on previous holidays.If you can afford the rate,just do it, worth every last cent ! Ocean Cliff villa, very spacious, indoor/outdoor everything it seemed. All classy amenities,Bang & Olufsen sound, classy check-in service 'in the room', not at the usual 'check-in desk'. In both restaurants top quality food, presentation and service fantastic. For something different, the beautiful 'StarLight Dinner'. A seven course degustation menu at a table for two on an exquisite private terrace with the lead-up path adorned with rose and frangipani petals.One of the most 'romantic' dinners on the planet. The Spa was excellent, we managed a treatment everyday, was all perfect and as good as you'll find anywhere in the world.The overall hotel service also delightful.Our names and our F&B preferences at all times seem to be remembered. We've found there's so much to be gained from proactively sharing this information with staff, if only it's the "extra salt" with your margarita.Wine list is more than adequate, local wines are worth a try but always fun watching fellow travellers practice their 'continental' wine tasting skills on wine's they're clearly not always seemingly at ease with. Location isn't relevant as once ensconced at Bulgari, you won't want to leave. Just can't state highly enough that this property is stunning and our stay only rivalled a few nights on an exclusive island in the middle of the Zambezi a few years ago. To cap it off, the complimentary snacks and sun care products around the pool were excellent, the gym terrific and the main pool area lovely. Extended access to our villa on check-out day was made available, great if you have a late flight, we did. If you're visiting Bali and are only staying at Bulgari,you don't need an extended wardrobe, unlike the Banyan Tree, you won't need long pants for dinner attire. We'd stay again in a heartbeat.

Room Tip: All rooms have stunning views but if you have the choice, request a villa closest to the main pool...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Bulgari Resort Bali? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bulgari Resort Bali

Address: Jalan Goa Lempeh, Banjar Dinas Kangin, Pecatu, Bali 80364, Indonesia (Formerly Bulgari Hotels & Resorts Bali)
Location: Indonesia > Bali > Nusa Dua Peninsula > Pecatu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Pecatu
#2 Top resorts Hotel in Pecatu
#3 Luxury Hotel in Pecatu
#3 On the Beach Hotel in Pecatu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Bulgari Resort Bali 5*
Number of rooms: 59
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Priceline, Booking.com, Agoda, HotelTravel.com, Despegar.com, TripOnline SA, Travelocity, Ctrip TA, Odigeo and Tingo so you can book your Bulgari Resort Bali reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bulgari Hotels & Resorts Bali Hotel Uluwatu
Bulgari Hotels And Resorts Bali
Bulgari Bali Hotel
Bulgari Hotel Bali
Bulgari Bali Resort
Bvlgari Resort Bali
Bulgari Resort Bali Pecatu

Owners: What's your side of the story?

If you own or manage Bulgari Resort Bali, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.