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“Such a disappointment” 1 of 5 stars
Review of Bulgari Hotels & Resorts Bali

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Bulgari Hotels & Resorts Bali
5.0 of 5 Resort   |   Jalan Goa Lempeh, Banjar Dinas Kangin, Pecatu, Bali 80364, Indonesia   |  
Hotel amenities
Ranked #3 of 9 Hotels in Pecatu
new york
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
“Such a disappointment”
1 of 5 stars Reviewed May 25, 2013

We checked into the resort with high hopes of having a luxury holiday for our family. Such a beautiful and picturesque place. We arrived with our two children 2 and 4 booking a 2 bedroom villa. Unfortunately we weren't able to use our second room as it was in a completely separate structure separated by the plunge pool. All three rooms (2 bedrooms and living area) had subpar cleaning with cobwebs throughout the rooms. We actually requested the cobwebs cleaned in the living space since with was throughout the high ceiling area and was rather unsightly. Both bathtubs had staining and mold around the drains which were cleaned properly when requested. Definitely not what you would expect from a $1800 USD a night resort. The food selection was limited. There was one pool with limited service available there. The beach, while beautiful, was a hike to get to and once you did had a beach that was not swimmable. It was actually quite dangerous. We planned a 3 night stay but left after the second night. When we checked out no one ever asked how our stay was or apologized for the cleanliness. When I asked if there were accomadations that were continuous so we could be in the same structure as the kids but still have a separate room we were told to get a sitter to stay with them in the other room so they could be on their own. We were sorely disappointed and would not recommend this resort to anyone - family or couple.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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317 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Adelaide, Australia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 23, 2013

When deciding to go to Bali, we really wanted to spoil ourselves, so we booked a night at famed Bulgari Hotels and Resorts in Bali.
From the moment we arrived it was like we had stepped into a private paradise away from the rest of society.
When they say this place is luxurious they are right! Every detail is thought of, the rooms are phenomenal (you may even get visited by a monkey).
The products by the brand themselves are gorgeous and plentiful in supply.
The service and charm is phenomenal and you will feel like you really are living the life of the rich and famous.
I also had a spa treatment, being a Makeup Artist and all I had to check it out. This service was stunning, I laid on a comfortable bed as I was massages, in a deliciously smelling room, which was open to the ocean which i could hear as i had my worries eased away.
The food and beverage services (including restaurants) in the property were beyond amazing also.
If you can afford it stay here, and if you can't save to stay here!

This place is a once in a life time experience.

Room Tip: We had a Ocean View Villa, which was perfect, try getting one close enough to the facilities to walk...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 22, 2013

We stayed in three hotels during out trip and this was by far the best. The villas were excellent and so was the food. It was a little away from everything but at this part of our vacation we just wanted to relax.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2013

The Bvlgari is situated in one of the most beautiful spots in the world, sitting on the cliff top overlooking a tranquil Indian Sea , creamy skies which blend into the sea, the scent of frangipanis, soft Balinese music and a feeling of being in a secluded bubble at the end of the world. Pretty romantic and an experience of real happiness. The main infinity pool, I rate as being the best I have visited. The food was lovely, service genuinely friendly and discreet. Nothing is over obvious or over-branded. Unlike flashy modern resorts,the hotel is a testament to beautiful organic architecture, minimal chic dark tones with a Balinese soul sitting comfortably in the land .
There will always be imperfections where ever you go and what ever you pay but to focus on those details you would be sadly missing the privilge it was to stay here .
i

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fort Myers, Florida
Top Contributor
291 reviews 291 reviews
82 hotel reviews
Reviews in 96 cities Reviews in 96 cities
165 helpful votes 165 helpful votes
2 of 5 stars Reviewed May 11, 2013

We have now stayed at Amanusa, Bulgari and St. Regis in Bali. While we would return to the other two (see reviews), we will not return to Bulgari. Admittedly, we are regular Aman guests so this was our basis of comparison. But given that the pricing and the business model are the same (villa style resort in unique or picturesque locations), we believe the comparison is fair.

First, the service was good but not great as in Aman resorts. At Bulgari, a number of requests needed repeating and a few requests were fulfilled incorrectly due to misunderstanding of the request.

Second, this property is seriously aging and while there are quite a few maintenance staff visible, the quality of workmanship of the repairs is very visibly substandard to the original construction, providing an ugly contrast...especially since there are so many visible repairs. And then there are the issues that others have written about...with the "band aid" repairs, they can't really fix the problem. And example...we had two leaks in our bathroom, one coming from the sink drain and also coming through two different doors from outside (from the air conditioning condensation, so it was constant). They repaired the sink and it started leaking again two hours later. And they didn't even try to fix the leaking doors...just wiped up the extensive water from the floor that reappeared in an hour.

These are just examples...such issues are visible throghout the property...replaced stones with mismatching stones, replaced wood that doesn't quite fit in fit and finish, replaced materials that subsequently fell off and remain broken.

Throughout our stay we commented to ourselves that this resort is not worthy of the Bulgari brand and Bulgari should be ashamed to have their brand on such a (relatively) shoddy facility. We have stayed in Aman resorts that are of similar age, but they are kept up to date with quality workmanship.

The positive? An exceptional location...

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

I decide to write my first tripadvisor review for this hotel,
it's a unforgettable experience for me, It was my honeymoon trip,
We stayed 5 hotels in Bali, BULGARI was the best one!
Excellent service, room, food, facilities, and view!!!

Room Tip: Choose a Villa of course
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 29, 2013 via mobile

I'm a travel agent. I've never written a trip advisor review after staying at hundreds of hotels worldwide. The experience we had at the Bvlgari Uluwatu has prompted me to write my first ever review and I can't say enough amazing things about our time there!
From the original reservation through to checkout, the service was seemless!!!
Upon arrival at the airport, the fast track service through customs leading into our cushy Toyota transfer with recliner seats the comfort of business class was above and beyond. I'd explained the visit was a surprise for my partners birthday and both staff members kept the secret perfectly until we sat in the car with complimentary Evian where the Bvlgari sign offering free in-transfer wifi indicated where we were going! My partner was blown away at the surprise!
We arrived in the incredible lobby to a refreshing virgin mojito and a generous welcome from our amazing Butler who took us on a guided tour of the property in our golf buggy before arriving at our Oceanview Villa. Worth. Every. Penny.
The bedroom, bathroom, private plunge pool overlooking the ocean, living area were all mind-blowing! I couldn't wipe the smile off my face as we were guided through the villa by our butler and left to our own devices knowing anything we needed was just a quick phonecall away!
There was a lovely welcome letter, a fruit platter and local sweets for us on arrival - watch out for the local cheeky monkeys who take advantage of an open door to steal the bananas!!! At dusk, a plate of profiteroles with gold leaf were delivered as an appetizer before our dinner.
It's one of those places you never have to leave - your own private world is enough to bask in! The in-villa service was wonderful! We had lunch and dinner delivered to the villa with an intricate chocolate cake with personalized Happy Birthday chocolate plaque delivered with dinner as a surprise!
The bed is indescribably comfortable!!! Like all of your lifelong wishing-well wishes put together into bed format! The pillows and robes were just as devine along with all of the Bvlgari toiletries throughout the villa!
Breakfast the next morning was wonderful with a lovely view over the cliff to the ocean, and options of Indonesian, American or Japanese breakfast. We loved both the American (great poached eggs!) and Indonesian options! We had the lovely Hotel Manager personally approach us to ensure we'd had a lovely stay - I couldn't compliment his hotel and staff enough!
The escort down to the private beach (only accessible by Bvlgari clientele) was almost choreographed! We had the beach to ourselves for a time and had towels on our daybeds before we even walked across the sand to them! Once we'd caught the gondola back up to the property, we had a golf buggy waiting for us to take us wherever we wanted to go!
The cocktails we ordered were tasty and well priced - about AUD$15 each with tax. All the food and drinks in fact, though pricey for what people might expect out of Bali were much better priced than what you would find in Melbourne for a much lesser hotel so we were pleasantly surprised not to have spent more!
I'd go back as much as I could afford to! The service, the property, the location all far exceeded 5star! I can't wait to send my clients here and have them blown away as much as I was!!!
Thank you Blvgari Uluwatu, can't wait to come back!!!!!!!!!!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Bulgari Hotels & Resorts Bali

Address: Jalan Goa Lempeh, Banjar Dinas Kangin, Pecatu, Bali 80364, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Pecatu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Pecatu
#2 Top resorts Hotel in Pecatu
#3 Luxury Hotel in Pecatu
#3 On the Beach Hotel in Pecatu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Bulgari Hotels & Resorts Bali 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Bulgari Hotels & Resorts Bali Hotel Uluwatu
Bulgari Hotels And Resorts Bali
Bulgari Bali Hotel
Bulgari Resort Bali
Bulgari Hotel Bali
Bulgari Bali Resort
Bvlgari Resort Bali
Bulgari Hotels & Resorts Bali Pecatu

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