We have now stayed at Amanusa, Bulgari and St. Regis in Bali. While we would return to the other two (see reviews), we will not return to Bulgari. Admittedly, we are regular Aman guests so this was our basis of comparison. But given that the pricing and the business model are the same (villa style resort in unique or picturesque locations), we believe the comparison is fair.
First, the service was good but not great as in Aman resorts. At Bulgari, a number of requests needed repeating and a few requests were fulfilled incorrectly due to misunderstanding of the request.
Second, this property is seriously aging and while there are quite a few maintenance staff visible, the quality of workmanship of the repairs is very visibly substandard to the original construction, providing an ugly contrast...especially since there are so many visible repairs. And then there are the issues that others have written about...with the "band aid" repairs, they can't really fix the problem. And example...we had two leaks in our bathroom, one coming from the sink drain and also coming through two different doors from outside (from the air conditioning condensation, so it was constant). They repaired the sink and it started leaking again two hours later. And they didn't even try to fix the leaking doors...just wiped up the extensive water from the floor that reappeared in an hour.
These are just examples...such issues are visible throghout the property...replaced stones with mismatching stones, replaced wood that doesn't quite fit in fit and finish, replaced materials that subsequently fell off and remain broken.
Throughout our stay we commented to ourselves that this resort is not worthy of the Bulgari brand and Bulgari should be ashamed to have their brand on such a (relatively) shoddy facility. We have stayed in Aman resorts that are of similar age, but they are kept up to date with quality workmanship.
The positive? An exceptional location...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.