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“Less for More” 3 of 5 stars
Review of Bulgari Hotels & Resorts Bali

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Bulgari Hotels & Resorts Bali
5.0 of 5 Resort   |   Jalan Goa Lempeh, Banjar Dinas Kangin, Pecatu, Bali 80364, Indonesia   |  
Hotel amenities
Ranked #3 of 9 hotels in Pecatu
Taipei
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Less for More”
3 of 5 stars Reviewed January 19, 2013

On paper, this seems to be the perfect romantic getaway...a landscape touched by gods, a world-class luxury brand / hotel management company and bricks-&-mortars designed by Antonio Citterio. Bulgari, Bali, almost could have been the perfect resort...except for one "minor" fault...service.

While the service is not offensive, it lacks the personable and customized ambience that other top-notch resorts offer. You get about the same amount of attention as if you are wearing shorts and sneakers browsing through a Bulgari jewelry store. If you pay this amount of money for a stay, you expect much more. During my stay, I filed a minor complaint on housekeeping. I repeatedly (3x) asked for a response...if not an apology. None was offered.

Since this resort is blessed in so many ways, it definitely attracts the wedding crowd. If you enjoy privacy, then cross your fingers on not meeting the wedding entourage. The packaged weddings seem to be a big draw here. It's great for the newlyweds and the wedding party; not so great if you are on your special romantic getaway.

I do have compliments for this resort. The cliff-side view is breath-taking. The 75 degree tram down to the beach was spectacular. The Italian restaurant, Il Ristorante, was fantastic (BTW...if you want Indonesian food, try Warung at Alila not far away). The villas in a typical Balinese garden setting were beautiful...though the dark furnitures in a humid tropic weather do not age well.

I might sound overly critical. However, I am entitled at the rates they charge. There are simply many other resorts on this beautiful island which offer more for less.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 14, 2013

Everything beautiful, the butler very helpful and at the same time very carefull at our comfort.
The ocean view unique .
The resort is very quiet, this is not the place for people looking for parties,just relaxing in a beautiful place.
The food , a special menu designed from chef Riccardo De pra, is the best Italian that we had in our life.
The pool is nice, the drinks maybe a bit expansive, but I understand it is normal in Indonesia.
Will go back soon , for the food and for the unique location.

Room Tip: Don't live food unattended . The monkyes will grab it!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 27, 2012

At first glance, our villa was pretty, if awkwardly-laid-out. But upon closer examination, there were many shortcomings. Door-knobs fell off in my hand, the toilet flooded in the middle of the night, and we found 10 toenail clippings scattered around the main living area. When we pulled back the sheets on one of our beds, we observed a number of tiny bugs. To top it off, the beach was closed. We felt that the website was misleading and made it look like guests could relax and swim on the beach. You can never swim on the beach, and on the day we were there, we were even unable to walk on the beach. There also appears to be a serious fly problem. Flies were swarming around us in our villa and at the restaurant.

On the plus side, the staff was extremely pleasant and tried to be accommodating. Every employee we encountered was professional and dedicated. The person who welcomed us, and the butler who was assigned to our villa were amazing, and deserve to work at a facility that reflects their hard work. The property manager was extremely professional. The views were stunning, and the staff was very hospitable. Ultimately, however, we paid for a 5-star experience and got a 3-star result.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 22, 2012 via mobile

Awesome location/view and the best pool ever. HOWEVER, extremely outdated villas, which is just a complete shame given the level of luxury associated with bulgari resorts. I'm not talking about major face lift here but small stuff that could make a huge difference. Falling door knobs, ever-clogging sinks, worn down chairs and tables, hideous lamps and lighting, phones from the 80's. for the money they charge, definitely under-invested. Also, seems like they don't do anything in containing flies and Mosquitos. Every meal we had, we were sharing our food with tens of flies that often end up swimming in our drinks. FYI, ended up moving to another resort nearby, and we had no fly/mosquito issues there.

Staffs. Friendly yet not professional. For luxury resorts, smiles don't and shouldn't cut it. When we checked in, we were escorted to our villa but no explalation as to facility locations, etc, which is at, all times, provided at othetluxury resorts. We weren't even given the resort map...

Beach. Was closed during our stay. We were aware but would expect the resort to keep the guests posted on when it would reopen. We had to ask everyday and was provided different answers/dates on a daily basis. Very annoying.

Foods. Overall, very good but breakfast needs some revamping. Very limited selections vs other resorts we've been to. And pls contain those flies!! Pretty sick to see flies swarming over anything and everything laid on the buffet tables!

In sum, one of the most beautiful resorts we've been to only to be completely tarnished/offset by hideous villas that are significantly underinvested. We couldn't stand it and moved to another resort nearby.

For the management, would seriously recommend you to take a good look through the villas and invest accordingly / at par with the level of luxury/comfort the bulgari name commands or should command.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 16, 2012

We are seasoned world travelers. We stay at the finest hotels in all of the countries we visit; France, Italy, Russia, UAE, Egypt, Morrocco, etc. The Bulgari was the best hotel amongst all in one of the smallest countries we've traveled. It is a treasure, and a somewhat hidden treasure at that. It is located further south, off the beaten path of the majority of hotels. We made many day trips to ruins and cultural sites while visiting Bali. Returning to the Bulgari at the end of each journey was heavenly, especially when greeted by the warm and professional staff.
The hotel is organized by villa's. Each villa has an infinity pool attached to a large 30x30 guest room, which is also has a large, 20x20 room with a semi-sunken bath and a separate shower. The toilet closet is outside of the bath "room". Outside of the guest room is a large open-air sitting and dining area under the exquisitely thatched roof. Each phone call to guest services was returned with an immediate response, which was impressive for a hotel of its size.
The only advice a guest must have is to lock their doors when not around, otherwise their welcome basket of local fruits will be stolen by the monkeys; which was our amusing experience.
The food was delicious for all of our meals, although the menu at the lounge for lunch is a little too light. The outdoor spa was very relaxing, although I should have told my masseuse to dig a little deeper. The weather in July was sprinkled with short rains, but not daunting. Each rain passed quickly, without lingering humidity in the sunshine.

Room Tip: Every room is good.
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 4, 2012

This resort is high on the wow factor, the living areas in the rooms, and outside of the rooms are magnificent. We had a deluxe ocean view villa and the views were spectacular. The bathroom was also bigger than my living room. I found a stay here fantastic, the staff were very attentive and friendly, the buggies driving me back and forth across the resort made it seem like an adventure each time i wanted to go somewhere and the elevator to the beach was great fun for my son. The staff down at the beach even had a large crate of childrens toys which i thought was great. Overall, this place isnt cheap, but with the name on the door - you wouldnt expect it to be. $USD45 for nasi goreng is a bit rich but $15 for a pizza by the pool evens it out.
I would stay again - it was lush

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 30, 2012

I am still in ewe of my recent holiday in Bvlgari, it was my 50th birthday present from my husband and what a present. We traveled with Garuda airlines in business class, so we were not tired on arrival, staff really looked after us. Bvlgari sent a vehicle to transport us to a resort. What a place, we had butler 24/7 at call. Our villa No.33, had the stunning ocean view, but secluded in every other way. It seemed the world has stopped, and we were in fairytale world. Management was very helpful and catered for all of our needs and left us alone when we wanted so. The staff were so polite and always ready to help, serve, advise, talk, drive...Buggy was always ready for us to take us around the resort, I think that was brilliant idea as resort is vast. We were greeted every morning at the breakfast, by chef, had little conversation and ate the most delicious food ever, selection is amazing, we tried in villa dining and loved it, we had lunch in a bar and restaurant and was magnificent. My children organised spa treatment from Melbourne, which I completely enjoyed, if you are there, definitely try it!!!! Time we spent around the pool area was amazing, always been served a glass of cold water and sun screen trio (lotion, cream and insect repellant), fresh towels and with all glorious sights and attention of the staff and complimentary snacks which just kept coming....I loved my encounter with the monkeys, be careful what you leave around, as i lost my nail polish remover, i just hope monkey who took it is ok.They are so curious creatures. The bed is so comfortable and luxurious, with the stunning view in the morning. Bathroom is huge and well thought of in design for couple, with lot of towels and outside and inside shower and all grooming needs catered for. I am so happy with my stay and wish to thank Staff and Management for making us feel fabulous. Compered with Bvlgari, for me ,everything else is work in progress. I am looking forward coming back again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Bulgari Hotels & Resorts Bali

Address: Jalan Goa Lempeh, Banjar Dinas Kangin, Pecatu, Bali 80364, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Pecatu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Pecatu
#2 Top resorts Hotel in Pecatu
#3 On the Beach Hotel in Pecatu
#3 Luxury Hotel in Pecatu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Bulgari Hotels & Resorts Bali 5*
Reservation Options:
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Also Known As:
Bulgari Hotels And Resorts Bali
Bulgari Hotels & Resorts Bali Hotel Uluwatu
Bulgari Bali Hotel
Bulgari Resort Bali
Bulgari Hotel Bali
Bulgari Bali Resort
Bvlgari Resort Bali
Bulgari Hotels & Resorts Bali Pecatu

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