Awesome location/view and the best pool ever. HOWEVER, extremely outdated villas, which is just a complete shame given the level of luxury associated with bulgari resorts. I'm not talking about major face lift here but small stuff that could make a huge difference. Falling door knobs, ever-clogging sinks, worn down chairs and tables, hideous lamps and lighting, phones from the 80's. for the money they charge, definitely under-invested. Also, seems like they don't do anything in containing flies and Mosquitos. Every meal we had, we were sharing our food with tens of flies that often end up swimming in our drinks. FYI, ended up moving to another resort nearby, and we had no fly/mosquito issues there.
Staffs. Friendly yet not professional. For luxury resorts, smiles don't and shouldn't cut it. When we checked in, we were escorted to our villa but no explalation as to facility locations, etc, which is at, all times, provided at othetluxury resorts. We weren't even given the resort map...
Beach. Was closed during our stay. We were aware but would expect the resort to keep the guests posted on when it would reopen. We had to ask everyday and was provided different answers/dates on a daily basis. Very annoying.
Foods. Overall, very good but breakfast needs some revamping. Very limited selections vs other resorts we've been to. And pls contain those flies!! Pretty sick to see flies swarming over anything and everything laid on the buffet tables!
In sum, one of the most beautiful resorts we've been to only to be completely tarnished/offset by hideous villas that are significantly underinvested. We couldn't stand it and moved to another resort nearby.
For the management, would seriously recommend you to take a good look through the villas and invest accordingly / at par with the level of luxury/comfort the bulgari name commands or should command.
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- Bulgari Hotels & Resorts Bali Hotel Uluwatu
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