The location is superb ! The food is mouth watering, from menu selection, presentation and of course taste. I couldnt stop taking pictures of the food and drinks with the beautiful sunset on the background. We booked the golden view seats a day before through email and phone call, had good and thorough respond all the way until we reached the location. The (so called) public relation or i dont know exactly what his position was because he didnt introduce himself clearly by the time that we arrived, i believe he did try to do his best but it didn't felt sincere. He did came to us to ask whether everything is ok, and by that time everything was ok . The problem started right after the sunset, everybody started to leave and asked for their bill at the same time, to avoid crowd and confusion we decided to wait until it is not crowded at the cashier. As i was going to the ladies room, i stop by the cashier and ask for the bill. The lady at the cashier didnt bill us 600.000IRD as it is mentioned in the policy, so I ask her, about that. She said, oh yes,...actually your bill is less 140.000 below the minimum(not before but after she printed the bill and only after I asked) . As it was agreed before so, I prefer if we pay the amount we agreed to pay, she then offer a solution (her, it was not me that asked for this) 'you can actually order something to go'. Oh, ok...i think that was not a bad idea,...so I pay the bill plus the take away,...by that time, the guy I mentioned was next to me but didnt give any solution or any care what so ever. It got worse when I went back to my husband at our seat, another waitresss came to us with another bill. Hmmm... This is weird ..! We starting to lose our patience and decided to wait for our take away near the exit ready to leave the restaurant with or without the food because we were catching our plane back to Jakarta. A the end the food came, with funny looking torn here and there styrofoam and a plastic bag. (If they are not prepare to do a takeaway,...well,..dont recommend one,please, we are prepared to pay the full minimum amount anyway). Ok...once again...location superb, food and drinks excelent, the front guy ..bad, cashier ok because I can understand her goodwill, torn styrofoam and plastic bag,...horrible.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 23, 2013
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Thanks for Sharing your Experience in El Kabron
We know that we experience some issues on August 2014 in Operational side, we are Improving our Staff and Management to absorb our Increase of Clientele.
We offer a Solution 'take a away' for those who doesn't reach Minimum Spend. Its almost never Happen cause our Venue and F&B System is created to Satisfy and Experience Destination Restaurant within the calculation of Minimum Spend.
Anyhow if Guest is Happy to Pay cash of the Balance instead of having take away shouldn't be any problem with that.
Hoping to have you Back soon !!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.