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“A huge dissapointment - very poor value” 1 of 5 stars
Review of Bahia del Sol Beach Front Hotel & Suites

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Bahia del Sol Beach Front Hotel & Suites
3.5 of 5 Hotel   |   Bahia Potrero, Playa Potrero 11745, Costa Rica   |  
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5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“A huge dissapointment - very poor value”
1 of 5 stars Reviewed March 10, 2013

From the moment we arrived we were surprised by how small and tired the resort was. They had messed up our booking and downgraded us to a standard room on the first night. We had travelled most of the day and spent 45 mins debating the error with our booking. The standard room that we were given was tired and a bit grubby. Later we ate in the restaurant and had a pizza. We were presented with a pre-made base with an unidentifiable topping. This was almost indelible and was the worst meal of the holiday. Other than breakfast, we never ate in the hotel again. In fact all the guest ended up eating in the restaurant next door! We were moved to a deluxe room which was marginally better - still tired, but larger than the standard room. There was an outdoor jacuzzi which had no plug and was very dirty. The hotel was isolated, although there was a supermarket and restaurant within walking distance. Overall we found this hotel to be tired, poor value and too isolated.

Room Tip: Don't stay at this hotel!
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBonilla, Gerente at Bahia del Sol Beach Front Hotel & Suites, responded to this review, March 13, 2013
Dear Kiteman C,

First I would like to thank you for your recent visit and your comments. We are truly sorry that your travel agency did t informed you that our hotel is a small boutique Hotel, most of our clients as you can see in other comments appreciate the fact that we are not a chain, they enjoy being in an intimate and cozy environment. Potrero Beach one of the safest beaches in Costa Rica is not a crowed place, again a bonus for most of our guests, because is so tranquil and peaceful; keep in mind that you are 5 minutes from Flamingo Beach and 20 to 30 minutes from Tamarindo.

We didn’t messed up your booking, this was an error from your travel agency, as we have mentioned they need to refund you for the first night you expended on an standard room, we are still doing a follow up to your case so that you can claim what is yours. Regarding the pizza, let me explain that our base is not pre-made, well at least not pre made in a factory. We do our dough from scratch and keep it in the cold, that way as soon as we have a request we can have fresh pizza for all of our clients, we use high quality ingredients that are perfectly identifiable. Again we apologize if the pizza wasn’t of your liking in our rank is one of the favorites for lunch, as well as hamburgers, nachos and our typical “casados”. Glad to know that at least you enjoyed our breakfast that is included on our rate, where we offer a variety of fruits, cereals, yogurt, fresh bread and cake, our famous Gallo Pinto, eggs and more.
Our restaurant Nasu is a well recognized Restaurant in the area, not only our guests but the locals come and enjoys our fine cuisine. We also have great relationship with our neighbors and their business; we encourage our guests to try our food of course. Is not a surprise that once in a while they like to change environment and try other Restaurant, especially if they have a long stay with us. We have strict standards of cleanness, being said that we know that the outdoor areas can get messier quicker due to the fact of our natural environment and the powerful winds in our summer time.

Please accept our apologies for the inconveniences you experienced during your stay with us. Once again we thank you for your feedback; they are invaluable in helping us identify opportunities for improvement while assisting us in creating the ideal customer service experience for the future.

Sincerely yours,
Victoria Bonilla
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Montreal, Canada
1 review
5 of 5 stars Reviewed March 5, 2013

My daughter and I stayed at the Bahia Del Sol for 7 days at the end of January this year. Couldn't have asked for a more perfect stay. Immaculate rooms, beautiful, well maintained grounds, gorgeous beach, great food & drink and a friendly staff with service above and beyond what is required. If you're looking for a bit of R & R, this is it. If you're looking for excursions to see wildlife, snorkeling, hiking, zip lining, boating, horseback riding....it can all be had and arranged right here. There is an on-site spa too where you can book a relaxing massage. Oh, and don't forget to try the specialty drink, Mango Mint (with or without alcohol), it's wonderfully refreshing and addicting :-) In other words, this gem of a hotel has it all and you won't be disappointed.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Little Rock, Arkansas
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 2, 2013

The Bahia Del Sol was nice & clean. It was also secluded, which we liked. The only problem with this place were the prices charged in the bar & restaurant. We caught our own fish, had them cook it, and they charged us more than if we had bought a plate with their fish. It was at least 4 times more than their nearest competitor. We should've known better, since the first night we were there, my husband ordered 2 drinks, one with alcohol, one with out, and it cost $25. If you stay at the Bahia, go next door to the Coconut Beach Club to drink or eat, although there are a lot of great inexpensive places close by.
The staff was friendly and helpful. Even they suggested going somewhere else to eat & drink.:)

Room Tip: The Standard rooms were very nice for 2, but the Suite would've been great for a family.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBonilla, Gerente at Bahia del Sol Beach Front Hotel & Suites, responded to this review, March 21, 2013
Dear LadyHogRider,

We are happy that your overall experience with us was good, thank you very much for taking the time to write your comment. You are absolutely right; we apologize for overpricing on the cooking on your fish. Recently we have changed management and we are working on improving the experience of our guests, your feedback only helps us improve and we are very grateful for that. Delighted to know that you enjoyed your stay and our friendly staff.

Hope that you will give our Hotel another chance in the near future so that you can experience firsthand the improvements in our services, since it is our goal to offer relaxing and pleasant stays to all of our guests.

Thank you again; Pura Vida!!
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Orleans, Vermont
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 26, 2013

My wife and I just spent 21 days at the Bahia Del Sol--from January 29th to February 19. Needless to say, then you stay anywhere this long, you really get to know a place And the longer we stayed, the more we came to love this gem.

It's not just the immaculately kept grounds, or the fact that it's right on the beach, it's more than that. It's small and personal, but can deliver anything you could get at a larger resort. While we were there, they hosted several weddings, which were all very well done and also hosted a company outing for more than 240 guests, with catamarans, jet skis, kayaks, and umbrellas on the beach. They even have spa services (which we didn't take advantage of) and a small store/gift shop which carries everything from suntan lotion, to sunglasses to coffee and tee shirts.

More than anything, it's the people of the Bahia that shine--as brightly as the Costa Rican sun. We had great service from Mike, Maureen and Priscilla at the front desk (which is an outside open-air affair). They arranged for shuttles, tours and changed our money into the local currency--as well as giving us helpful advice on where to go and what to see. Mike (the manager) even came to our hotel room one night to get our wi-fi (which is free) to work on our laptop.

The folks at the outside restaurant and bar were also amazing--and treated us like family. The majority of them have been at the Bahia for many years. Leo and Jimmy at the bar are as talented as any bartenders we have ever seen. And the service we received at the restaurant from Marvin, Jose, Christine and Nubia was top notch. Although we got a chance to sample many of the local restaurants, two of the dinners we had at the Bahia were the most memorable. For my birthday, they prepared a table for us on a little grassy knoll, under an umbrella, out near the beach--50 feet from where the surf was rolling up. They were clearly committed to creating a special event for us--and they certainly pulled it off, with white table cloths, candlelight and all. They also prepared a wonderful dinner for us on Valentines Day. We were simply amazed that a small resort like this could offer such a full menu--and then deliver on every dish. Everything we ordered, from seared tuna, to watermelon smoothies, to bloody marys, was as good as you can get anywyere. As a note, the coffee they serve is Costa Rican. It was so good, we bought 4 lbs to take home.

While we carefully read many of the Trip Advisor reviews prior to booking the Bahia, we are hard pressed to identify with any of the negative comments people have left--although there are not that many. One person mentioned that the pool was not as clean as it could be. Well, this place is very lush--with lots of large trees and plants all around. Even though we observed the pool being cleaned several times a day--you could always find a few small floating husks or seeds. It certainly never detracted from our enjoyment of the pool--or the swim-up bar. A few people also mentioned the presence of flies in the restaurant. Well... you have to simply understand, the seating area of the restaurant is located outside, under a huge thached roof. Although there was an occasional winged pest, it was never an issue--and the benefit of warm sea breezes blowing though the restaurant, far outweighed any inconvenience. Additionally, our room was always perfectly clean, and everything we needed was provided. For instance, we asked the front desk if it might be possible to get a microwave to make popcorn at night--and an hour or two later, a brand new one was left on the counter in our room. They even bothered to plug it in.

All in all, we would highly recommend this place. It was exactly the relaxing type of spot my wife and I were looking for. So...if YOU are looking for a small, intimate resort, where every staff member sincerely goes the extra mile to make sure you're happy--but yet is large enough to provide all the important services, you'll be happy here.

Room Tip: We had room 112 in the back of the resort--furthest from the beach. It was large and seemed recentl...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 25, 2013

We stayed here for 5 nights for my brother's wedding. The place is scenic and peaceful - we spent a lot of time just relaxing in the padded lounge chairs by the pool or on the beach. My favorite part was the gardens in the center of the hotel grounds, full of tall palms and tropical flowers. Walking along the garden path back to our room was like being in a tropical forest. The suites are enormous - much more room than my husband and I had expected. Not only do you have a full kitchen and living room, but each suite has its own patio with outdoor lounge chairs and/or hammocks. The hotel hosted the rehearsal dinner and morning-after brunch for the whole wedding. The food was pretty good, though I'm not enough of an expert to comment on the authenticity of the Costa Rican dishes.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Seattle, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2013

We just returned from a 2 night stay at the Bahia and I can't say enough good things about it. Located on peaceful Playa Portrero we couldn't have asked for a more relaxing location to end our Costa Rican adventure. The staff was fantastic, the food was delicious (our room included breakfast also) and the grounds were beautiful. It has a wonderful pool with a swim up bar (thank you Leo and Jimmy!) If you want a lot of nightife, a beach full of people and lots of shops, then this isn't the place. There are plenty of restaurants with good food and nightlife within walking distance (el coconut, the shack, maxwells).

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013

I wish I could spend forever at Bahia del Sol! But we only spent 4 nights. The rooms are luxurious, the food is soooo wonderful, and the service was great. The housekeeping kept our rooms spotless and comfortable, well the bartender (Orlando) made sure we had great drinks!! Marvin, in charge of the food service, ensured delicious meals. We had a wonderful Christmas Eve dinner and were grateful of all the staff for working that night. Can't wait to go back!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Bahia del Sol Beach Front Hotel & Suites

Also Known As:
Bahia Del Sol Beach Front Hotel Playa Potrero
Bahia Del Sol Beach Front Hotel
Bahia Del Sol Beach Front Hotel And Suites
Bahia Del Sol Beach Front Hotel & Suites Costa Rica/Playa Potrero
Address: Bahia Potrero, Playa Potrero 11745, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Playa Potrero
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Playa Potrero
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bahia del Sol Beach Front Hotel & Suites 3.5*
Official Description (provided by the hotel):
Bahia del Sol is located in Potrero Beach, a beautiful beach of warm tranquil waters on the Pacific Coast of Guanacaste. The Hotel offers the guests the quality of a 4 Star Beach Hotel with all the comforts, including Pool, Jacuzzi, and a Spa, framed in an impressive setting that includes tropical artistic gardens with centennial trees, a Tropical Garden with Native & Exotic plants , and an extensive beach front. The location is perfect for soaking in breathtaking views of the tranquil Potrero Bay, romantic long walks on the golden sands, basking in the rich sun and watching the spectacular sunsets of the Pacific Coast.
With miles of uncrowded beaches, stunning coves and undiscovered inlets, Costa Rica's natural environment speaks to your soul. ... more   less 
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