We bought a 7 night coupon from a coupon website in Australia for $499.
Coupon said we had a studio room for 2, return transfers and 2x 1 hour massages. I sent email to hotel (after a long search to find hotel contact details) to upgrade room. No reply, kept sending emails, eventually got response saying please complete attached booking form. Wrote back attaching confirmation email of booking when coupon purchased.
Next email from hotel stated that we did not fit the requirements of the the hotel as we were not married or not lived together for more than 2 years, not that they even asked us these questioncust
We start dealing with a lady from Absolute in Sydney, Australia, who advised coupon would be honored but that we were required to attend a 90 min seminar regarding timeshare or we would have to pay full rack rate for room and that we were sold coupon by a rogue employee of Absolute who was now in jail for fraud and they had received no money for booking. Like, that is our problem...how????
Anyway, we cannot find driver on upon arrival at airport. Friendly lady calls Nakalay who advises transfer from hotel to airport only arranged & to find our own way to hotel.
Upon arrival at Nakalay, check in clumsy & unprofessional. Room nice, pool ok, but not great, beach location shocking! Breakfast next morning twice as bad.
Send email to Absolute representative in Sydney advising transfer from airport not arranged. Reply stating booking and transfers done as a favor as no money received from rogue representative from company. Any refund for airport to hotel transfer to be taken up with coupon company.
Next day spent in Patong to find other hotel. Checked into Impiana Beach Resort which is absolutely gorgeous.
Will never look at another Absolute resort again in my life.
- Also Known As:
- Absolute Nakalay Beach Hotel
- Absolute Nakalay Beach Hotel Kathu
- Absolute Nakalay Beach Resort Kamala, Phuket
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