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“Fantastic family holiday....again” 5 of 5 stars
Review of Swissotel Resort Phuket

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Swissotel Resort Phuket
4.0 of 5 Hotel   |   100/10 Moo 3, Kamala, Phuket 83150, Thailand (Formerly Courtyard by Marriott Phuket at Kamala Beach)   |  
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Ranked #8 of 29 hotels in Kamala
melbourne
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Fantastic family holiday....again”
5 of 5 stars Reviewed January 29, 2013

As we (mum, dad, 10,8 & 7 yr olds) did in Jan 2012 we recently stayed here yet again for 2 weeks mid January. We had 'shopped around' a bit for other resorts in Phuket but kept on coming back to the Swissotel because of its excellent value for money, relaxed ambience, spacious rooms, awesome breakfasts, and friendly staff(some had even remembered us from the previous year). The place did not dissapoint and we had a very relaxing and memorable holiday. A couple of room issues we had were promptly sorted out and at times it was a bit difficult communicating with staff but they were mostly friendly and willing to help. They can't be expected to be fluent in 10 languages etc.
The kids absolutely loved the pool and slide. They spent hours there whilst we would relax on the lounges or one of us would go off for a massage or to the beach. Kamala beach is a super place to chill out. A must see is Skyla's Bar at the northern tip of the beach, you could spend all day there. Having a drink or eating dinner at one of the many bars/restaurants along Kamala/Surin beaches whilst the sun sets is definately a highlight. Just so relaxing.
After 2 years of being pounded by the suit guys along the street I finally 'gave up' and bought a couple of pairs of pants!!!. The 2 restaurants near the hotel offer decent food at very reasonable prices. The mini-mart outside the hotel offers tours, massages, laundry and general supplies and is run by a great bunch of lady's. They too remembered us from last year and were happy to see us again. We did the Silver Hawk sunset James Bond tour which was excellent and went to Siam Niramit show althought the Fantasea show is probably better(and closer). If anyone is into Water Parks I recommend Splash Jungle near the airport. No large crowds or queing for rides which keeps the kids entertained. It felt very 'homely' coming back to the resort after daytrips or shopping. It's a good size resort with an excellent layout. You can't really get lost there.
I noticed this year that Kamala generally was much busier and that a few more bars etc had opened up along the main road. It was with sadness we left Phuket/Kamala as we've had 2 awesome family holidays there the past couple of years. I'm sure we'll be back there some day .

Room Tip: Ground or first floor rooms are probably more convenient if staying more then a week. We kind of got...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, February 1, 2013
Dear Guest, Sawasdee krub from from Swissôtel Resort Phuket! Thank you very much for your positive feedback and for making our Resort your home away from home every time you visit Phuket. We are very happy to learn that you and your family enjoyed your stay with us. We are of course very pleased to share these motivating comments with our team and it is also pleasured to read that your children really loved our kids friendly pool facilities. We will keep on working hard to even further improve our product and services. We thank you very much for your review and are looking forward to welcoming you back at the Swissôtel Resort Phuket next time.
Your Swissôtel Resort Phuket Management Team
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Coolum Beach, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2013

After travelled 6 weeks we found the 2 bdrs we had was on the top floor, we love it each stair only have 2 unit it has a big balcony look over the clean clear pool which I used it every morning and afternoon.The staffs were very friendly and professional we enjoyed our delicious breakfast every morning and great coffee, they has good illy italian coffee the chef cook beautiful egg omelete.
Every time when we walk through the reception area we love the smell of the lemongrass.We like the way their decor.If you're looking for relaxing place ,this hotel away from the busy Patong and not far from the beach.We would like to stay there again when we visit Phuket.

Room Tip: High floors have less noise and more brighter for morning and afternoon sunset
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 29, 2013
Dear Guest, Warm greetings from Swissôtel Resort Phuket! Thank you very much for your positive review and for choosing Swissôtel Resort Phuket. We are very happy to read that you and your family have been enjoying your stay with us. We are also pleased to learn that you have been satisfied with our product, the facilities, the breakfast buffet, our coffee brand, the friendly team members and the smell of lemongrass at the lobby. We will keep on working hard to maintain and even further improve our products and services and hope to welcome you and your family back to Swissôtel Resort Phuket very soon again.
Swissôtel Resort Phuket Management Team
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Queensland
Top Contributor
88 reviews 88 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 25, 2013

After a week staying here recently we wish we were staying longer, it was wonderful! Amazing pool with lovely clear clean water, lush tropical gardens and fantastic buffet breakfasts.Free WiFi.
We had a 2 bedroom deluxe suite on the ground floor (there are 4 floors but no lifts if you are on one of the higher levels). It was ideal for us, large living area, bathroom was small however.
It was only a 5 min walk down to Kamala beach, or a 400 bht tuk tuk ride into the chaos of Patong.There is also a free airconditioned bus service into Patong twice a day (book at reception) We loved having a peaceful base to relax and unwind in.
I booked tours at the first shop outside the hotel, the lady there gave us a discount, and we enjoyed eating at the small restaurant just at the end of the same row of shops. The other restaurant around the corner, with the thatch roofing looked nicer but the food was nowhere near as good and more expensive too.
We organised a taxi for the day with one of the drivers who wait at the end of the street, he took us to all the places we wanted to go (Big Buddha, Botanic gardens, Wat Chalong and aquarium) for 2000bht. Negotiate this before you go, but it is a far better way of seeing what you want to see without being herded around in a larger tour.
We loved the disco tuk tuk rides at night, such fun to drive back in! The girls loved making batik Tshirts in the kids club,our eldest did a free scuba dive in the pool and my husband and I did free yoga and Tai Chi. We had massages and nail art done in the shops close to the hotel which was good.

Room Tip: try and get ground floor
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 29, 2013
Dear Guest, warm Greetings from Swissôtel Resort Phuket! Thank you very much for your good review on Tripadvisor. We are very happy to hear that you and your family had a pleasant and relaxing stay with us and that you enjoyed especially our Kids World and fitness activities. We hope to welcome you and your family back next year again and remain with best wishes from Phuket.
Your Swissôtel Resort Phuket Management Team
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Bundaberg, Australia
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 25, 2013 via mobile

This Resort is a great place for families but to be honest I wouldn't go here if I didn't have kids. It is full of families. The pool area is great, the rooms were fantastic for families with 2 bedrooms and a tv and DVD player in each room. Beds were great. Breakfast didn't change each day but the massive choice meant you didn't eat the same things twice. The cappuccinos were great. Disappointing that people found the need to steal food from breakfast to take back to their rooms, one family did it everyday and we watched them bring it out at the beach.
The beach is only a short walk away but at 100 baht for a bed it gets a bit expensive to do daily. Coming from a non tipping country I found the constant tipping expensive.
As it has been mentioned there are no lifts in this hotel. This could be a problem for serious shoppers.
The laundry service was fantastic but the laundry/massage boss lady was quite rude. There is another massage place near the taxis and tuk tuks and we found her much nicer. We loved our time here and would probably come back.

Stayed January 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, February 18, 2013
Dear Guest, Sawasdee krub from Swissôtel Resort Phuket! Thank you very much for your positive review and for making Swissôtel Resort Phuket your home away from home while staying in Phuket. We are very happy to hear that you and your family have been satisfied with everything during your stay with us. We will keep on working hard to even further improve our facilities and services and are already looking forward to welcoming you back to Swissôtel Resort Phuket soon again.
Your Swissotel Resort Phuket Management Team
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Auckland
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 23, 2013

We arrived on New Years eve. The hotel has a gala which is compulsory (ie you are charged whether you attend or not) but it seemed to be surprise that we attended - it appears that we should have registered during the day (even though we didn't check in until 1800 hrs) so we weren't on the lists. We ended up with the table down the back. It wasn't a big deal, we were tired and ready for bed but it seemed to be the norm, if you didn't actively seek things out or ask, no one seemed prepared to offer. Anyway, I'm being a bit pedantic, the rooms were nice but we often didn't get our room serviced until late in the afternoon and although there were 3 of us we kept getting only 2 towels etc (which was sorted promply with a call - but shouldn't be necessary again...and again). The breakfasts (buffet) we good with plenty of variety. The location of the hotel is back from the beach - down a lane- which makes it very quiet. There are no adjacent resorts. The downside is that if yoy want a bit of excitement or shopping it is a round trip of 800 baht to Patong (about Euros 30) which can add up. The laundry service just outside the resort gates are very good/cheap. Not so the restaurant on the corner on the left on the road just outside the resort. It was crap, with a capital C. If you want a meal outside,the resort walk down to the beach and eat one of the reataurants on the beach. In conclusion - Swissotel, Kamala beach - not for us - a bit too quiet and a bit far away from anywhere else. It may suit if you have children and you want a nice safe environment but for us, we felt we could have found better

Room Tip: definitely - if you want privacy - don't choose a ground level room and if you have mobilty issu...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 29, 2013
Dear Guest, Sunny Greetings from Swissôtel Resort Phuket! We hope you and your family are well and thank you very much for taking the time to post a review about your stay with us. It is only with the valuable feedback of our guests that we are able to maintain and even improve our high standards and quality of service. We are very sorry for the inconveniences caused by the delay in servicing your room for cleaning and the missing towels. Please be assured that this does not reflect our standards and that respective measurments for improvment have been discussed with our Executive Housekeeper. We do also agree with you that our resort is located in a more quite area compared to other areas, but this can actually be a nice advantage especially for families or guests looking for a more relaxing stay away from the noise and hassle. Nevertheless our Resort is well located and busy areas such as Phuket town or Patong can be reached within less than 30 minutes by Taxi. Although you are considering to stay somewhere else next time, we still hope to have the chance to welcoming you back again soon at our beautiful Resort.
Your Swissôtel Resort Phuket Management Team.
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Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2013

With the hotel rooms wrapping around the pool, and solid water slide, a generally kid friendly and welcoming environment, the kids loved this hotel. The gym and the kids club were also solid but couples--note that there are kids everywhere. This is a value for money hotel where you get what you pay for. The breakfast buffet is good but missing some of the higher end meats and salmon typical of a 5 star hotel. The service in the restaurant is lacking. The maintenance of the facilities, the amount of time it takes to get service, rooms not getting serviced sometimes until 5 p.m. all reflect that this hotel is somewhat understaffed and/or not urgent. Like others have said, the Air Conditioners are noisy. The bedrooms in the two bedroom suite are very small as is the bathroom and the living room is large. The kitchen is large but all of its cabinets are empty and it lacks any of the cooking facility it has room for other than a microwave. Hotel is very well located with a 5 minute walk to the beach and fairly central if you want to drive down to Karon and Kata and up to Surin.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 29, 2013
Dear Guest, Sawasdee krub from Swissôtel Resort Phuket! We hope you are well and thank you very much for taking the time to share your experience about your stay with us. We are concerned to learn that we have not been able to meet your expectations in some areas. Please accept our sincere apologies for the inconveniences caused by the noisy A/C, the small bedrooms and the missing cooking equipment. Please rest assured that we will take your comments into consideration when planning our future touch-up and upgrading works. Although you mention the good value for money, we of course strive for more and want our guests to feel our Passion for Perfection. Therefore we will further intensify our trainings and review our staffing levels to assure a better service in the concerned areas. We are of course happy to read that your children loved our hotel and sincerely hope to have the chance to welcoming you back again for your next visit to Thailand.
Your Swissôtel Resort Phuket Management Team
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australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 19, 2013

A very nice hotel in a quiet location..The pool was a big enough to spend the day or the kamala beach that close by is also quiet and not crowded.Nice restaurant and friendly staff..But what disturbed us the most was the attitude of the taxis or cabs around the hotel..very rude and aggressive..Maybe the hotel should look into this problem.we will be back but maybe rent a bike to move around.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 29, 2013
Dear Guest, warm greetings from Swissôtel Resort Phuket! Thank you very much for your review and for making Swissôtel Resort Phuket your home away from home while staying in Phuket. We are very happy to hear that you liked our resort and its facilities. We do feel sorry for the inconvenience with the attitude of the taxi drivers outside the hotel. Unfortunately this is a common issue on the entire island of Phuket and although our influence on this problem is rather limited, we try our best to improve the situation. We are looking forward to welcoming you back to the Swissôtel Resort Phuket soon again, so you can enjoy the beauty of Kamala beach area by bike which are available for rent at our hotel.
Your Swissôtel Resort Phuket Management Team
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Additional Information about Swissotel Resort Phuket

Address: 100/10 Moo 3, Kamala, Phuket 83150, Thailand (Formerly Courtyard by Marriott Phuket at Kamala Beach)
Location: Thailand > Phuket > Kamala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Kamala
#5 Family Hotel in Kamala
#7 Luxury Hotel in Kamala
#7 Romantic Hotel in Kamala
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swissotel Resort Phuket 4*
Official Description (provided by the hotel):
Located on Kamala Beach just 30 minutes southwest of Phuket International Airport, Swissotel Resort Phuket is the ultimate resort retreat for friends, families and small groups seeking relaxing beach holidays. Designed for the discerning, modern traveller, Swissotel Resort Phuket offers a choice of one, two and three-bedroom suites. In addition to natural sun-kissed beaches and turquoise seas, the resort ensures the comfort of each guest with an extensive range of facilities including dining options, a lagoon-style swimming pool, water slider, spa, fitness centre, Kids World with a wide array of recreational activities and a Beach Hut "The SAND BOX" located close to the resort in the center of Kamala Beach. Twice a day a free shuttle service from the hotel to Patong is available for in-house guests. For a corporate meetings, weddings or gala events the selection of eight meeting rooms, with capacity for up to 150 persons can be styled to suit personal tastes and requirements, while the event management team will ensure the world renowned Swiss hospitality and reliability. ... more   less 
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Also Known As:
Courtyard By Marriott Phuket At Kamala Beach Hotel Kamala
Courtyard Phuket Kamala Beach
Swissotel Resort Phuket Kamala

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