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“Family Trip” 3 of 5 stars
Review of Swissotel Resort Phuket

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Swissotel Resort Phuket
4.0 of 5 Hotel   |   100/10 Moo 3, Kamala, Kathu, Phuket 83150, Thailand (Formerly Courtyard by Marriott Phuket at Kamala Beach)   |  
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Ranked #13 of 31 Hotels in Kamala
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Family Trip”
3 of 5 stars Reviewed January 11, 2013

We spent Christmas and New Year at Swissotel. Our family consisted of 12 members ranging from age 74 to 18 months. Hotel location is quiet but a short tuk tuk ride takes you to Kamala /Patong .
Hotel is clean but I felt the rooms were abit dated. Initially our room smelt very damp as if it had not been used in a while but after a couple of days smell had gone. Room however was kept spotless at all times.
Pool is great for both adults and kids. Pool service was not so good and often had to wait a while for meals and drinks, with the order often being wrong. I feel this is perhaps simply a language problem as the staff were courteous at all times.
If you like to have a late night drink at the pool I would strongly recommend you get duty free as surprisingly the pool bar seemed to shut at 10pm. Rather strange considering the hotel was so busy.
Another point is that there is no lifts in the hotel so if you have small children or elderly family members I would strongly recommend you ask for a ground floor room. The stairwells are concrete and I lost my footing a couple of times.
Food is average and would recommend eating out with. There were a few restaurants near hotel that were authentic, tasty and excellent value.
Supermarket next to hotel was a god send as the hotel had no diet drinks the 11 days we stayed there!!
Beach is a 5 minute walk with excellent food and facilities. Makes a nice change from the pool.
Dont agree with the comments re taxis at the hotel. We negotiated good deals every time and also managed to negotiate a days sight seeing trip for the whole family at a fraction of the price that tour operators were selling at.
Would I return to Swissotel,,, probably not but it is clean, quiet and friendly.

Room Tip: If you have any disability make sure you request a ground floor room as no lifts.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 16, 2013
Dear Guest, Greetings from Swissôtel Resort Phuket! We hope you are well and thank you very much for taking the time to share your experience about your stay with us. We are concerned to learn that we have not been able to satisfy your expectations in certain areas and please accept our sincere apologies for the inconveniences caused. Please rest assured that we take your feedback very seriously and we will intensify our trainings, review our procedures and will consider your comments for our upcoming renovation and touch-up works to assure improvements in these respective areas. Once again my sincere apologies for the slow service at the pool bar, the unpleasant smell in your room at the beginning of your stay and we have also noted your point about the opening times of our bar. Please rest assured that your experience does not reflect our standards at all and we will be working hard to further improve our products and services.
Your Swissôtel Resort Phuket Management Team
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579 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 11, 2013

Stayed here for a relaxing beach holiday and that is exactly what we got. Away from the sleaze of Patong, this is a very family oriented hotel. Hotel staff are wonderful and the rooms are neat and tidy. No hassles ever.

Room Tip: There are no elevators, so be prepared to walk up stairs
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 16, 2013
Dear Guest, Sunny Greetings from Swissotel Resort Phuket and thank you for making us your home away from home during your stay in Thailand. We are more than happy to read your positive comments. We hopefully can welcome you back next year again and wish you all the best for 2013.
Your Swissotel Resort Phuket Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vermont, Australia
1 review
4 of 5 stars Reviewed January 10, 2013

Just returned from a great holiday stay at Swissotel, Phuket. Our family of 6 (3 adults and 3 children aged 7,5,3) loved the space of the 3 bedroom suite. Room was clean and spacious, we were on the ground floor and not directly in front of the pool which we enjoyed. Of note, there are three levels of rooms above ground, and there is no lift.

Pool lovely, and water slide and kids club were great for our kids to give some variety. Staff throughout were helpful and friendly, the kids club staff were welcoming and everytime we asked about a scheduled activity they did it with the kids.

It was soooo nice to be set just apart from Kamala but walking distance to the beach. Kamala is not an easy walk into, definitely a tuk-tuk ride with kids. We were very pleased to be in this location rather than right in the middle of the hustle and bustle of town.

Breaky was good but we preferred to head out for our other meals, tastier and better value.
Overall - Would happily recommend.

Room Tip: If you don't want to lug little kids or prams up stairs - ask for a ground or lower level room.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 16, 2013
Dear Guest, Sunny greetings from Swissôtel Resort Phuket! Thank you very much for your positive feedback and for making our Resort your home away from home. We are very happy to learn that you and your family enjoyed your stay with us. We are of course very pleased to share these motivating comments with our team, especially with the Kids World Team and will keep on working hard to keep improving our product and services. We have also taken note of your comment regarding the missing elevators and are very sorry for any inconveniences caused. We thank you very much for your review and are looking forward to welcoming you back at the Swissôtel Resort Phuket very soon again.
Your Swissôtel Resort Phuket Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed January 9, 2013

Me and my family went on our first trip to Phuket and while staying swissotel was great it was away from all the craziness of the city and very peaceful.
The fact that it was right next to the beach made it even better. The staff are great and always willing to help you. Rooms are great to stay in and get cleaned everyday
If I had to say one bad thing it would of had to been the restaurant in the hotel, the breakfast was great but for dinner, I found myself wanting more and not really get excited about the food, besides that it is great close drive to patong which is a place you must see aswell

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 16, 2013
Dear Guest, warm greetings from Swissôtel Resort Phuket! Thank you very much for your positive review and for staying at the Swissôtel Resort Phuket. We are very happy to hear that you and your family have been satisfied with almost everything during your stay with us. We have also taken note of your valuable comment on the choice of dining options in our restaurant. Please rest assured that our Management and the Food & Beverage Team will take respective actions for improvements when implementing the new menus. We are already looking forward to welcome you back to Swissôtel Resort Phuket for your next visit to Thailand.
Your Swissôtel Resort Phuket Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 8, 2013

The hotel is away from all the noise and traffic around phuket..great location to be with the family and spacious area..Friendly staff even during the peak period..Just the draw back are the taxis outside the hotel who overcharge you and do not allow anyone else to pick you up..we were upset with this but than the hotel provided a safe reason to stay put.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 16, 2013
Dear Guest, Sunny greetings from Swissôtel Resort Phuket! Thank you very much for your positive review and for choosing the Swissôtel Resort Phuket for your stay in Thailand. We are very happy to learn that you and your family enjoyed your stay and that you were staisfied with our friendly team members demonstrating their passion for perfection. We do feel sorry to hear that you encountered some challenges with the local taxis and we are well aware of this issue, but unfortunately this is a common problem on the entire island of Phuket and we are working closely with other hotels, the local community and the government to find solutions for this. We thank you very much again for your feedback and we are looking forward to hopefully welcoming you back at the Swissôtel Resort Phuket very soon again.
Your Swissôtel Resort Phuket Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 6, 2013

I had a wonderful time on my recent trip to Phuket, with a memorable stay at Swissotel. The hotel is located about 30 minutes away from the airport; however, it can be longer because of the bad traffic. I didn't head to the hotel right away because I have some friends living in town and they picked me up from the crowded airport: we went to dine at Suay Thai restaurant in the old town - best place to eat in Phuket, recommended!

I checked in to the hotel later in the afternoon and found that this hotel is managed by Courtyard by Marriott before - in my opinion it is an opportunity for Swissotel because the property has a potential to become one of the best hotels for family in Phuket and kid will love this hotel because of the big swimming pool with water slide or the Kid's World with many activities.

Some highlights of my stay included:

Accommodation - their one bedroom deluxe suite is stylish and modern with complete privacy. Spacious living room with 32" TV and DVD player, I enjoy watching movie before going to bed every night. Homey bedroom with comfortable pillows, although the bed is a bit to hard for me.

Food and Beverage - I love the coffee shop. There is a variety of pastries, cake and cookies, freshly made sandwich, salad and fruits, and freshly brew coffee. Food at the main restaurant is average, but service is good.

Pool bar - there are some great selection of cocktails and friendly bartender.

Hotel Staff - friendly and helpful.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 16, 2013
Dear Guest, Warm greetings from Swissôtel Resort Phuket! Thank you very much for your positive feedback and for making our Resort your home away from home during your stay in Phuket. We are very happy to learn that you enjoyed your stay with us. We are very pleased to share these motivating comments with our team and will keep on working hard to keep improving our product and services. We have also taken note of your valuable comment in regards to your sleeping comfort. We would also like to inform you that we usually have mattress overlays available to make the sleeping experience more softer in case our guests prefer a softer mattress. We thank you very much again for your review and are looking forward to welcoming you back so you can enjoy your cocktail at the Swissôtel Resort Phuket very soon again.
Your Swissôtel Resort Phuket Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 5, 2013

We were not too sure what to expect coming to Kamala Beach, however it didn't take long upon arrival to realise that it was the best location in Phuket!

The resort is set back from Kamala Beach, less than a 5 min walk, in a peaceful setting at the foothill of a mountain. It is just beautiful. Unlike other locations, Kamala Beach has barely any buildings, the restaurants and bars are all on the sand - open air style. It is paradise! We spent all day every day at the beach, we really fell in love with Kamala. We are so glad that the Swissotel is located in this great area, otherwise we would not have been able to experience it!

The hotel itself is great, not too big and not too small. The one bedroom suites are quite large with their own living rooms and balconies. We loved having so much space during our week there. We also loved the pool, it had more than enough space for the many guests to enjoy all at once.

Breakfast was a wide range of western and Asian cuisine, with chefs making eggs on request!

All the staff were very friendly and were prepared to assist at all times. We appreciated the complimentary bottled water provided in our rooms each day, and also the free wifi in the lobby, restaurant and pool area.

Thanks Swissotel!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swissotelcorp, General Manager at Swissotel Resort Phuket, responded to this review, January 16, 2013
Dear Guest, Sunny greetings from Phuket! Thank you very much for your positive review and for choosing Swissôtel Resort Phuket during your stay in Thailand We are very happy to hear that you and your family have been enjoying your stay with us. We are pleased to learn that you have been satisfied with our product, the facilities, the breakfast buffet, the friendly team members as well as the beauty of Kamala beach. We really hope to welcome you and yoru family back to Swissôtel Resort Phuket very soon again.
Swissôtel Resort Phuket Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Resort Phuket

Address: 100/10 Moo 3, Kamala, Kathu, Phuket 83150, Thailand (Formerly Courtyard by Marriott Phuket at Kamala Beach)
Location: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kamala
#8 On the Beach Hotel in Kamala
#9 Romantic Hotel in Kamala
#11 Luxury Hotel in Kamala
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swissotel Resort Phuket 4*
Number of rooms: 180
Official Description (provided by the hotel):
Located on Kamala Beach just 30 minutes southwest of Phuket International Airport, Swissotel Resort Phuket is the ultimate resort retreat for friends, families and small groups seeking relaxing beach holidays. Designed for the discerning, modern traveller, Swissotel Resort Phuket offers a choice of one, two and three-bedroom suites. In addition to natural sun-kissed beaches and turquoise seas, the resort ensures the comfort of each guest with an extensive range of facilities including several dining options, a lagoon-style swimming pool, spa and fitness centre, Kids World and a wide array of recreational activities. For a corporate meeting, wedding or gala event the selection of eight meeting rooms, with capacity for up to 150 persons can be styled to suit personal tastes and requirements, while the event management team will ensure that world renowned Swiss hospitality and reliability. ... more   less 
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Also Known As:
Courtyard By Marriott Phuket At Kamala Beach Hotel Kamala
Courtyard Phuket Kamala Beach
Swissotel Resort Phuket Kamala

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