It's a beautiful property with some ugly service problems.
During most of our three days / two nights in February 2014 a large corporate meeting basically took over the resort, making regular guests, even Hyatt Gold Passport elite-level guests, an afterthought. Hundreds of hard-partying pharmaceutical sales types flooded the bar, commandeered the only breakfast restaurant (other, regular guests were barred), and staged a noisy, booze-fueled, property-wide scavenger hunt that echoed through the room corridors until 130am.
I appreciate that conferences are important to a big place like this, particularly in the off-season, but it's offensive to make regular guests paying a full rate feel like they're imposing. On our second day my wife and I actually fled and took the train to Santa Fe rather than compete with the pharma conferees for the attention of the staff.
As for service: there were too many lapses, in too many corners of the resort, to be coincidental. In the main Corn Maiden restaurant, the Santa Ana Cafe and the bar, servers were always friendly but glacially slow, forgetful, and sometimes not competent. (Our Corn Maiden server did not know the food he was presenting; one entree arrived incomplete; another, a pasta with olives, was oversalted to the point of inedibility.) Bar food menu was slim and generic -- the bland "smoked turkey" in the sliders might as well have come from the Safeway deli counter. You are expected to dose it with barbecue sauce from cheap, shabby plastic bottles dropped on your table as if you were at a ballpark condiment station. Deeply unimpressive.
(While in the bar we overheard the slow-moving servers advise a guest to drive off premises and go eat at the big casino a couple of miles away, on the main drag, rather than at the resort restaurant; wonder what management would have thought of that.)
We discovered someone else's bloodstains laundered into a bedsheet, a commode that clogged and stalled repeatedly; and a shipping pallet of computer gear for the conference attendees dumped in the elevator lobby near our room for hours, turning the space into a loading dock. As my wife, a corporate meeting vet, remarked: This place has some serious back-of-house issues.
Closing the sole breakfast restaurant to paying guests, offering them a comped cup of to-go coffee from the gift shop instead? Inexcusable at a resort of this nature. A fine-dining server who forgets to recite specials and literally doesn't know what's on the plate he sets before you? Inexcusable. Plastic squeeze bottles with "bar food" in an allegedly upscale lounge where snacks and a couple of rounds of drinks can run $75 to $100? Inexcusable. Allowing a horde of noisy meeting attendees to run amok all night? Well... you get the idea.
On top of all this the Tamaya had the effrontery to add a daily resort fee to our bill, although the manager took it off when we mentioned some of this.
It's a gorgeous, scenic, secluded setting and the buildings, rooms and decor are lovely. But as for service... well, we stayed at a Hampton Inn elsewhere in New Mexico for a couple of days beforehand, and frankly had better, more competent attention.
I'm sorry to report such a flawed stay but I think something is rather amiss at the Tamaya.
The Tamaya's wings extend for some distance in multiple directions. Ask for a close-in room with...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We sincerely apologize for what happened to you. As we understand our Front Desk Manager tried to rectify the situation upon your check-out, but we did not go far enough. We’ve tried to contact you directly to offer compensation, and acknowledge the fact there were service issues during your stay. Please contact us so we can discuss further. Thank you for bringing these issues to our attention and we hope to hear from you.
Public Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.