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“Weekend away” 4 of 5 stars
Review of Mercure Maitland

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Mercure Maitland
4.0 of 5 Motel   |   11 Denton Park Drive, Rutherford, Maitland, New South Wales 2320, Australia   |  
Hotel amenities
Ranked #1 of 3 hotels in Rutherford
australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Weekend away”
4 of 5 stars Reviewed April 28, 2013

Motel was very good quality and the staff was friendly. This motel would be great for the traveler or someone visiting the area for a few days and just needing somewhere to sleep. It is located in a very busy area but this suited our needs and we were not bothered by traffic noise. The little balcony outside of the room could have been better if there had been some comfortable seats and a little table and perhaps the gardens behind the rooms could have done with a freshening up. The continental breakfast for $10 was good and more than adequate even for a hungry person. Located next to the motel in a pub and the meals there were fantastic.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Wollongong, Australia
1 review
4 of 5 stars Reviewed April 7, 2013

Staff friendly and helpful, rooms comfortable and enjoyed outside area to enjoy coffeee in morning. Breakfast was excellent with huge variety covering everyone's taste.

The only draw back would be if you like to sleep in (which was not in my case) the traffic noise early in the morning was intense.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaT_23, General Manager at Mercure Maitland, responded to this review, April 16, 2013
Thank you for taking the time in providing a review of your recent stay. I am pleased that you found our staff helpful and friendly and our rooms comfortable. It is always good to hear from guests that have and a pleasant stay. We look forward to welcoming you again in the future.
Kind Regards
Rena Taylor
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 14, 2013

We went to see Neil Young at the Hunter Valley and stayed at the Mercure Hotel in Maitland.
The hotel was clean and comfortable.It was a basic hotel but filled the need for somewhere close.
Staff were pleasant.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaT_23, General Manager at Mercure Maitland, responded to this review, April 16, 2013
Thank you Jackie for taking the time to provide feedback on your stay whilst attending the Neil Young concert. We were pleased to hear you found the motel comfortable and that the location was close enough to the valley for your overnight stay when attending the concert, as you know there is no two night minimum stay required. We are also a pick up point for Rover Coaches.
Once again thank you for your review, and we look forward to welcoming you back again in the future.
Kind Regards
Rena Taylor
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 stars Reviewed March 13, 2013

Hotel was clean and easily accessed from main road. Room was comfortable and despite the hotel being busy was relatively quiet. Disappointed that breakfast was served so late; not very condusive with getting an early start. If needed to visit the same area would be happy to stay there again.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaT_23, General Manager at Mercure Maitland, responded to this review, April 16, 2013
Thank you for taking the time to provide a review on your stay. We are pleased to hear you found the motel comfortable on your stay. We have recently changed our breakfast hours to accommodate the early risers and travellers on weekends by starting at 7am. Thank you once again for your review and we hope to welcome you back in the future.
Kind Regards
Rena Taylor
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 6, 2013

This is in a great spot for the Hunter. Easy reach to everything. The staff were very friendly, the room was very comfortable. The shower nozzle was a little bit of a pain, a water saver but sprayed in a funny formation. Breakfast catered for almost everyone.
If you're going to the hunter, you cannot go wrong staying at the Mercure Maitland (which in Rutherford actually). I know I will be staying here if/when I return.

Room Tip: We upgraded to the King Room and were on the north side.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaT_23, Manager at Mercure Maitland, responded to this review, April 16, 2013
Thank you for you review, I was pleased to hear that you think we are an excellent location for the traveller coming to see the Hunter Valley. We are conveniently located in Rutherford which is central to both Newcastle and The Hunter Valley without the great expense or minimum 2 night stay.
I definitely agree that our shower heads are not the best, we are in the process of replacing them with a much better water saver model.
We hope to see you again in the future.
Kind Regards
Rena Taylor
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

We have stayed here many times and made it our base stay for work and pleasure.
The staff are very professional and friendly. The area is between Newcastle and the Hunter Valley with top wineries not far away.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaT_23, Manager at Mercure Maitland, responded to this review, April 16, 2013
Thank you for you review, I was pleased to hear that you enjoyed your stay with us, particularly that our staff are friendly and professional we are passionate about customer service. We were pleased to hear that our location is convenient to both the Hunter Valley and Newcastle. We look forward to welcoming you back in the future.
Kind Regards
Rena Taylor
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Maitland

Address: 11 Denton Park Drive, Rutherford, Maitland, New South Wales 2320, Australia
Location: Australia > New South Wales > Greater Newcastle > Maitland > Rutherford
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Rutherford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Maitland 4*
Reservation Options:
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Also Known As:
Bradford Hotel Maitland
Mercure Maitland Rutherford

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