We have stayed three times at Coco Ocean and our last stay in January was the best yet. There have been significant improvements in service due primarily I suspect to the appointment of Kim in charge of food and beverage, Hadi, reception and Sarah in guest relations.
Sarah is always around and never fails to stop and talk, resolves problems quickly etc. Kim has brought much greater focus on service which whilst not perfect is much closer to European standards now.
Breakfast is outstanding with a very varied menu, prepared to order and served by a cheerful team of young men, particularly Touray.
Lunch at the beachside restaurant is excellent and very reasonably priced considering they have a pretty captive clientele.
Dinner at either the Thai or Courtyard restaurants was variable but only between good and excellent.
The problem is mentioned in an earlier review and that is security. We got to know the people who where robbed and their account of what happened and the hotels response is 100% accurate. The management response to their review does not inspire much confidence either.
On the morning of their burglary they told me what had happened and I went back to check the windows in our room and sure enough the same window, hidden behind curtains and never normally used was also unlocked. I guess it had been that way for the whole of the time we where there. that may be coincidental but somehow I doubt it as there is no reason why a guest would ever unlock it.
What is needed is not platitudes about CCTV which will remain ignored for most of the time but somebody in charge of security who can bring the same rigour to the operation as the new appointments mentioned earlier have done in their areas.Gambia is a safe friendly country but this leads to complacency.
We stayed in a beach villa which is roomy and has great outside space but they are that bit more vulnerable than rooms in the main building.
Generally in pretty good condition but the curtains either need a good clean or more probably replacing.
All in all a great holiday we will probably return but would want some reassurance from the hotel and/ or Gambia Experience that they have got on top of security.