We travelled to The Gambia with our teenage daughter. We have been a number of times in the past but have always stayed at Ngala Lodge, but as we had our daughter we had to stay elsewhere.
On our arrival we were met by Mary and given a welcome drink and talk. The first thing she said was that the hotel would take no responsibility for anything that was stolen from our rooms - comforting! During our 7 night stay two couples were burgled whilst they slept; one couple woke to find a bloke rifling through their nightstand. Terrifying. The other couple had three men in their room. Perhaps if the hotel did take responsibility they would take their security a little more seriously...
After hearing about the break-ins we found it difficult to sleep properly.
The hotel is very pleasant, rooms are lovely, restaurant not bad, but if you are worried about being broken into its hard to enjoy the experience.
The staff are very nice, but could do with more training to bring them up to 5 star standards. There were three of us in our suite and we usually only had towels for two, the body lotion was empty the whole week, we usually had two robes (usually without a tie belt!) the service by the pool is virtually non existent, our phone didn't work for four days which was a pain when we came down with Banjul belly and had to keep walking to get hot drinks.
This all sounds very negative, but on the whole the hotel is lovely, but until the security is seriously upgraded we wouldn't go back to Coco Ocean, which is a shame.