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“Nice unit, shame about the place...” 2 of 5 stars
Review of Diamond Beach Resort

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Diamond Beach Resort
3.5 of 5 Condominium   |   105 Coast Road, Cabarita Beach, New South Wales 2488, Australia   |  
Hotel amenities
Gold Coast, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice unit, shame about the place...”
2 of 5 stars Reviewed October 24, 2011

We took our 2 kids here for the weekend and were not impressed. The lady at the desk asked my daughter what she was looking forward to, which my daughter replied "The heated swimming pool" - little did we know, nor were we told then, the pool was freezing! The spa was heated but looked like it hadnt been cleaned in months as well as the bubbles were not working. The uncleanliness and lack of maintenance was evident as we continued to explore. The table tennis room was the only facility open (it was covered in dirt) and the gym and rec room advertised were locked our entire stay. The AUSTAR in all rooms apparently didnt include ours. On the plus side, our unit was clean, well laid out and well equipped for the family - just dont rely on the facilities or the unit managers for help. Shame really, Cabarita is a wonderful place and the protected beach and headland are great for families to play.

(if you own a unit in this place - I would be doing something about the managers)

Room Tip: Rooms are OK, dont plan on using the resort facilities..
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  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Toowoomba, Australia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 8, 2011

We are a couple in our fifties and booked 3 nights stay at Diamond Beach Resort at Northern Rivers district NSW. Cabarita Beach. On arrival the hotel had scaffolding covering the front of the hotel which is 3 or 4 stories high, and builders junk along front (only access) to unit entries and office entry. Collected key from disinterested manager. Went to our 2 bedroom apartment which was quite roomy and comfortable though very old (ancient) fridge and stove. When we walked out to the large front balcony it was completely covered in dirt and rubble. The outdoor setting was unusable and stacked in a corner. Scaffolding was right to our balcony. We were not informed of any repairs when booking. I spoke to extremely disinterested manager next morning and asked politely if some one would be able to clean down balcony so we would be able use it. She informed that "no, thats just the way it is!" I persevered very politely that we would really like to be able to use the balconey and eventually said she 'might' be able to hose it down. We were actually tracking large amounts of dirt back into the lounge every time we did walk out there. We returned to the unit later that day to find she had hosed it down but we still could not use the table and chairs as they had not been cleaned and were still stacked in the corner. We gave up. Glass doors onto back balconey were covered in mould and back balconey was also uncleaned for a very long time. Bed and bedding grubby and uncomfortable. Don't waste your time or money. Pity really. It has the makings for a great holiday apartment.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Diamond Beach Resort

Address: 105 Coast Road, Cabarita Beach, New South Wales 2488, Australia
Location: Australia > New South Wales > Cabarita Beach
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Cabarita Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Diamond Beach Resort 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
We are a family orientated resort offering 2 bedroom fully self contained units. We do not pretend to be 5 star and offer clean and tidy units.Complex has just under gone a make over and looks great and is looked after by managers that aim to please, if your not happy we would rather you told us. The beach is across the road and some units over look the ocean while others over look the pool/spa and BBQ area, we have underground secure parking. ... more   less 
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