Sadly, our experience was not like others at this B+B.
From the beginning when we met Juan Carlos who was quite cold, to the dog, Pipo, who never did warm up to us, we found the experience less than gratifying.
The kids wanted to go for a swim in the pool on our first night. Sadly, this was a large inconvenience for Juan Carlos. My son waited in his bathing suit in the dark and perhaps JC thought he was kidding as he did not turn on the lights for him. After coming downstairs, JC realized it was not a joke and suggested that the pool was dirty and too cold to swim in. So the pool was not used at all by my family. A shame, as the photos suggest it is very inviting.
The next day, Jordi met us for breakfast and was very warm. He was helpful to suggest where to spend our day and suggested we visit Girona, which we were going to skip. Great advice! We loved Girona and had a great day trip there, and travelled up the coast and spent a great day in the ocean. Cold, but easier access than the pool!
That night, we were in the backyard and saw six bicycles by the pool. We had hoped to be offered the opportunity to ride them, but never did see JC or Jordi until the next day when we were scheduled to leave.
Breakfasts were average, and there was a requirement to pay for coffee! We had not seen this on our entire tour of Italy and Spain. Highly unusual.
Difficult communication with the owners initially as they suggested they did not receive some emails and had sent confirmations. Finally, the wifi is on and off. Strangely, usually "on" during "business" hours. The owners suggested it was a city wide issue. I had good 3G coverage in the house though....
Beautiful house. Good for a one night stopover. Unless rest and relaxation is what you plan to do...,but maybe leave the swimsuit at home? It is 45 minutes to the coast. Pipo apparently loves some people and not others (despite the fact that we love dogs!). Would avoid multiple night stays. Assume no wifi. Travellers choice? Not for this family.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
People who travel with children should consider the needs their youngest members when choosing accommodation. On our website we inform that our B&B has been designed for people looking for peace and quiet, for this reason we do not accept children under 12. In this case we made an exception because only one of the three children in the family was under this age....And we were wrong to do so!
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The night of 7th April was cold and windy and we had the heating on at home. We were astonished when at 10:30 p.m. the youngest child (10 years old) appeared at our door asking us to turn on the pool lights to have a swim in it. We warned him that the pool was not very clean and the water might be very cold because it wasn't heated. Pressured by the attitude of the parents who allowed this embarrassing situation Juan Carlos turned on the lights after a few minutes. In the end, logically the child decided not to get in the pool (at 10 º C time seems eternal, even for a nude Canadian).
The next day at breakfast, Jordi proposed the guests possible activities for the day. As nobody in the family asked for bikes he forgot offering them. Unfortunately the family got interested in them at night, just when we were out shopping.
Of course the Nespresso coffee that we serve at breakfast is included in the room rate. These customers didn’t have to pay anything extra for it when we produced the bill. During the rest of the day you have to pay for this very good coffee, as in the café of any hotel.
Certainly communication for the booking was not easy with these guests. As we can’t afford to make phone calls to Canada if there isn’t a firm booking,18 days and several e-mails were necessary to know if they were coming or not and for how many days (they hesitated whether to go elsewhere).
The wifi in our house runs 24 hours a day. If clients have difficulty connecting (usually for reasons beyond our network) there are two computers in the living room with free internet permanently at their disposal.
Any person seeking Torroella de Fluvia’s location will see that our village is situated 4km from the beach (less than 10 minutes’ drive).
Our dog PIpo has not been programmed to love unconditionally all our customers but he quickly becomes loving when stroked.
Definitely, this family chose the wrong place!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.