I booked a romantic weekend away through Mr & Mrs Smith for me and my partner and on arrival our first impressions were good. We arrived in the dark having struggled to find the place as there is no signage whatsoever, but once we parked up and approached the house, it looked beautiful and very inviting. The Mr & Mrs Smith overview described the dress code as 'casual but groomed', which is more than can be said of the staff, who were disappointingly shabby....more basic B&B than upmarket hotel!
The place had a nice quirky feel with open fires crackling away and to top it all we were immediately advised that we had been upgraded....yay!....a near perfect start! We were shown to room 6 in the Attic, which is a very good size, with a huge bed and nicely appointed bathroom and on the whole, it appeared to be very comfortable. However, as we started unpacking a few things hit a bum note. My partner realised that there was no dressing table, which one might expect as a minimum requirement and I noticed that the double wardrobe had a measly six hangers for us to share. On top of this there was a suspicious stain on the otherwise inviting sofa....the sort of stain that you check out to make sure it's not going to make a mess of your clothes.....How could they leave that for a guest to worry about.....I just don't get it! The blinds in the room, one of which was extremely tatty, would have been more at home in a kitchen and with a little more thought the furniture could have been re arranged to create a much more comfortable space. The duvet, pillows and linen were of the finest quality and we both agreed that it was probably the most comfortable bed that we had ever slept in....and the largest!
Some of the common areas were dressed with quirky and interesting furniture and art but other parts were sparse. A few rugs and some curtains would not go amiss to soften the feel of the place which, without the benefit of the open fires, was rather less inviting during the day.
A very good breakfast is served in the lovely bright dining room, overlooking the garden and terrace. The garden is one of the outstanding features of the place and I imagine, something very special in the summer.
On departure I noticed that a charge for our afternoon tea on the Saturday had been added to our bill. This should have been complimentary as I had made the booking via Mr & Mrs Smith, and the charge was subsequently removed. On the Friday we were not offered afternoon tea on arrival but we put this down to arriving a little late at around 5.30 ish. I mention this because others have made similar remarks about complimentary afternoon tea not being offered and in hindsight I'm a little bit miffed with myself for not taking this up during our stay.
This place is not cheap and on the whole there were more negatives than positives, with very amateurish service and a little suspect on overall cleanliness and maintenance standards. This is a shame because with a little more money spent on the interior and a lot more effort service wise, this place could be a real gem!
- Official Description (provided by the hotel):
- Whitehouse is our small and intimate home from home in the small sleepy coastal village of Chillington in South Devon. Tamara, Matthew and Ally have designed six unique bedrooms with bold statement lighting, practical, clever interiors and touches of vintage glamour making Whitehouse an individual place to stay. ... more less
- Also Known As:
- Whitehouse Hotel Chillington
- Whitehouse Chillington, Devon