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“nothing special here” 3 of 5 stars
Review of Hotel Riu Palace St Martin

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Hotel Riu Palace St Martin
4.0 of 5 Resort   |   BP 581, Anse Marcel 97056, St Maarten-St Martin (Formerly Radisson Blu Resort, Marina & Spa St. Martin)   |  
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Ranked #2 of 5 Hotels in Anse Marcel
Columbus, Ohio
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“nothing special here”
3 of 5 stars Reviewed June 10, 2014

First, this hotel does have a pretty good location that is secluded and surrounded by lush, green hills. Also, the pool was very nice and and well kept. The service was poor throughout the entire property (front desk, restaurant, etc.). The food at the restaurant was ok but expensive. The complimentary breakfast had a great selection and was actually pretty good. Just an average resort - nothing special.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,027 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed June 9, 2014

The road to the hotel is narrow and winding and the hotel is very isolated so be prepared to get a rental car or pay top dollar for a cab if you want to eat elsewhere (and you should). Requested upgrade on check in but got none. Told we had marina view but the view was the back of another building. Room just OK. Had ants behind bed which crawled onto bed. Told housekeeping twice but did not see any evidence that they vacuumed obvious food crumbs on carpet behind headboard of bed. Cleaned them up ourselves. Shower leaks all over floor and fire alarm goes off due to poor ventilation even with bathroom door open. No outlet in bathroom for hair dryer, must use where you brew your coffee. The beach is small because much of it is roped off for water sports. We claimed lounges in early AM or we were stuck at back of beach. Plenty of umbrellas but don't tilt or move them to suit you as the beach attendant will lecture you and redo it. They are not friendly at all. There are many kids there so lots of noise everywhere especially at breakfast, dinner buffets and beach. Even though there is a kids area at the pool, there were always plenty more kids at the other end. Also very loud around the bar so not relaxing. Pool closes around 5 or 6 so did not use the jacuzzi, too hot during the day. Would of enjoyed it in the evening but unavailable. Breakfast buffet plentiful, quantity vs quality though. Once you get your food, expect to be done before they bring your coffee. This was every morning without fail. Restaurants very overpriced. We were quoted prices for buffet but not told at end of stay that once billed price even higher because of exchange rate. Found this out when we received credit card bill. Very deceptive. Have never paid so much for mediocre food and would not have if we were given accurate information. FYI, this was not an issue anywhere else we ate on the island. We were told one buffet include lobster. A bold faced lie. We had to fight to have a pitcher of tap water at our table as we drink alot of water and the bottled water is expensive. One night, they downright refused to allow us a pitcher and were so rude about it. Made us very upset to have to argue and be made to feel like we were asking for something extra. Not a relaxing meal for our family. The buffets are not worth the outrageous prices. Go eat elsewhere. We complained about the misquoted buffet prices but they were rude about that too (some employees don't have a command of the english language so find one that does if you need help) and refused to honor the quoted prices. This is not a reflection on the hotel, just a side note. Prepare to carry all your purchase all day while shopping in Phillipsburg as lots of auto break ins. We saw people lurking about our car many times. Don't waste your money for snorkeling as not much to see. The turtles are awesome but alot of money for a few minutes. Unity car rental was great as was a fishing trip with Captain Lance and his mate.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Falls Church, Virginia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 8, 2014

My boyfriend and I stayed at the Radisson Blu for the first time at the end of May. We were so delighted - it looked just like the pictures on line and the reviews on trip advisor did not lie! The resort is in a secluded area so we rented a car. It took about 45 mins from the airport. The resort is nestled between two mountains. The grounds are lush with beautiful flowers, shrubs and gardens. The beach has soft white sand with beautiful clear blue water that laps the shore gently. There were always plenty of lounge chairs with umbrellas. We never felt like we had to wake up at dawn to go save a spot! And the one day we didn't find an umbrella, we found two chairs under some palm trees. Shortly after we settled, someone from the hotel came over and brought us two umbrellas! The staff were pleasant, never rude. Although I didn't find them in general to be overly friendly, there were a few members of the staff who went out of their way to make us feel welcome. Our room was lovely - very clean and bright. We were first given a room on the ground floor but asked to be moved to an upper floor. When we asked at check-in, the person at the front desk said she didn't have anything available. When we got to the room and weren't thrilled - the patio looked onto a bush and the room felt a little stuffy, I went back to the front desk, spoke to someone else and he moved us right away to a higher floor. We loved our room with a balcony overlooking the garden. I don't think there are true ocean views because of how the hotel is situated, but the grounds are lovely.

The open air lobby had a bar and plenty of places to sit comfortably. There was a patio off of the lobby with plenty of more comfortable seating that was always clean and well maintained. We would come here after dinner to call home because the wireless reception seemed to be better closer to the hotel.

Breakfast was included and had a good selection - eggs, bacon, sausage, omelettes, some kind of vegetable, pancakes, waffles, plenty of fresh fruit, pastries and breads. The restaurant where breakfast was served was nice, airy and spacious.

We ate at the restaurant C Le Restaurant for lunch one day and dinner another night. The setting is beautiful - open air, right on the ocean, comfortable seating. The food was very good.

There are lizards and iguanas on the property. You can find the big iguanas if you know where to look! We didn't find out until the last day that they like to hang out behind the restaurant along the banks of the channel leading to the marina. The largest one is named Gaston. Alas, we never found him. He is apparently very large and orange.

The resort is a little isolated so we were glad we rented a car. We drove into Grand Case a few times for shopping and meals and did one hiking excursion to Petite Cay (reviewed separately). Roads were pretty good, better than I expected, and generally safe to drive.

Overall, it was a wonderful, easy, peaceful vacation and we will definitely be back!

Room Tip: Ask for a room on an upper level. On the ground floor they're a little stuffy, I think because...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Top Contributor
53 reviews 53 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 5, 2014

This review won't mean much as what to expect for the future as RIU Palace is the new name of the hotel as of June 1st. I understand that as of Dec 1st it will be an all inclusive venue. We stayed there because we wanted privacy and to be away from the crowds and traffic. I won't discuss the great beach,pretty grounds, ample lounge chairs etc. The staff at the hotel are most gracious and make the stay very pleasant. The breakfast buffet and free WIFI(very fast) is great. It remains to be seen how the new management will handle that. One of the main reasons we stayed was the resort's proximity to many great restaurants. If you like to dine around as we do it would't make much sense to stay at an all inclusive resort. The property could use a little refreshing. We did not like the fact that you could not turn down the airconditioner below 22 degrees C. It was fine during the day but hot at night for sleeping. They need to add some amenities such as bathrobes to truly become a first class resort. All in all we enjoyed our stay at the hotel. The spa was broken during half the time we were there, but it is huge and really great when working.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 5, 2014

Only one resturant for dinner. We paid more and booked a "Marina Suite" as we were told this guarenteed a water view. What we got was a view of a canal at the side of the property. Staff somewhat disengaged and non-existant at the beach. Breakfast (included) was a bunfight in the self sevice cafe and not particularly inspiring food either.
One plus was no music was alllowed on the beach so it was quite restful; They also provided a "welcome" bottle of good champagne in the room on arrival which was nice of them.
Overall, fairly expensive for what you got.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 5, 2014

Very nice hotel with its own beach and a harbor. The beach is a gem - no wind, no waves, beautiful sand, and no screaming kids and people.

The room was very clean and there was a Nespresso machine in the room, which was a really nice touch and we definitely took an advantage of that. Our hotel room was on the outer part of the building that didn't have any view of the grounds, which was a little disappointing (if you can, ask for a room facing the grounds).

The food was okay. We had breakfast buffet every morning and there was enough selection of to keep us satisfied. We had only one buffet dinner at the hotel restaurant and it was just good but not over the top. The appetizers were definitely better than the main course as the main course was just a selection of grilled meats and fish (a little bit overdone for my taste). All other nights we drove to nearby Grand Case where there are dozens of amazing restaurants.

The hotel is not on the main drag of Grand Case or Orient Beach, so one definitely needs a car to get to those more popular places. But, if you want to relax on the beach and don't mind driving few miles for an excellent dinner or for island exploration, I would definitely recommend this hotel.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 3, 2014

We visited last April for spring break. Resort is located on amazing stretch of sand, views are gorgeous. It has European flavor that we liked. I felt relaxed from the moment we stepped into their lobby- white chairs, sand/white/blue colors - very earthy and pleasant. Then it was wonderful just walking around the property and admiring hotel grounds. Room was small but we didn't spend time in it. Nespresso in the room is awesome touch! Beach was so relaxing with trees providing shade and lots of lounge chairs and wonderful bar serving drinks and bites. I am planning a return visit, most definitely!

Stayed July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace St Martin

Address: BP 581, Anse Marcel 97056, St Maarten-St Martin (Formerly Radisson Blu Resort, Marina & Spa St. Martin)
Location: Caribbean > St Maarten-St Martin > Saint-Martin > Anse Marcel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Anse Marcel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Riu Palace St Martin 4*
Number of rooms: 252
Official Description (provided by the hotel):
New opening. The Hotel Riu Palace St. Martin, situated at the beachfront on the Caribbean island of St. Martin, is the perfect place for a dream vacation and it's ready for you to enjoy all the amenities and services RIU offers to its guests. Located in the beautiful cove of Anse Marcel brings the opportunity to enjoy a natural reserve with its unique flora and fauna and also sandy white beaches with dream-like turquoise waters, ideal for relaxing and practicing water sports. Rooms , restaurants , bars, pools and spa are at your complete disposal as part of the exclusive hotel facilities. The hotel restaurants will delight you with a wide variety of flavors from the rich and colorful Caribbean cuisine to the international dishes prepared daily by chefs. A perfect destination for travelers who want a few days of relax, beach and sun, offering tranquility and fun alike. You'll find the most diverse activities and sports that enliven your stay, and at night you can enjoy the best entertainment. Undoubtedly the small island of St Martin, in its 88 Km2, offers the perfect holiday destination: beautiful beaches, warm weather, and local friendliness. ... more   less 
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Also Known As:
Radisson Blu Resort, Marina & Spa St. Martin Hotel Anse Marcel
Radisson Blu Resort, Marina And Spa St. Martin
Radisson Anse Marcel
Anse Marcel Radisson
Hotel Riu Palace St Martin St Maarten-St Martin/Anse Marcel

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