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“One of the most beautiful places I've ever stayed!” 5 of 5 stars
Review of Hotel Le Fontanelle

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Hotel Le Fontanelle
5.0 of 5 Hotel   |   Strada Provinciale 408, km 14.7, 53019 Pianella, Castelnuovo Berardenga, Italy   |  
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Complimentary bottle of wine
Ranked #1 of 1 hotels in Pianella
New York City, New York
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“One of the most beautiful places I've ever stayed!”
5 of 5 stars Reviewed July 24, 2012

How fortunate we were to spend two days at this gorgeous hotel! We had booked a junior suite, but were upgraded to a full suite upon arrival. It was so beautiful and included a garden area with magnificent vistas. From the check-in process all the way through our time there, we experienced superb service from the entire staff. We dined al fresco both evenings on the beautiful terrace overlooking the Tuscan countryside. The cuisine was equal to the view! It's located not too far from Siena, and we spent an afternoon driving to San Gemignano and Volterra. I'll never forget how peaceful we felt there. Our trip was cut short due to a death in our family, and the staff was very kind under these circumstances. I'm looking forward to returning to Tuscany, and will most definitely have Le Fontanelle on the itinerary.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaGuestRelations, Direttore at Hotel Le Fontanelle, responded to this review, September 5, 2012
Dear Guests,

...How fortunate we were to have as Guests of our Hotel!

We wish you all the best and hope to see you again.

Kind regards,

Marion Winski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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kihei
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 18, 2012

We stayed here last year and had a wonderful time. Expectations were high for another nice trip at Le Fontanelle and we were pleased. This location in Chianti is perfect for day trips to various towns.

We had a suite with a large private lanai and yard with it's own apricot tree. The views were heavenly. The bed is comfortable, and we're tempurpedic people, difficult to please. The linens are soft linen, not scratchy linen. The room is decorated with quiet country elegance. Wifi was no issue this year. We were supplied with plenty of shampoos, etc. all we needed. Overall this hotel notices who you are. I’m allergic to everything. So I placed the bouquet of fresh flowers outside and hid the potpourri in a cabinet. They respected that. I’ve stayed in places where they have to put it all back every day as if they’re ticking boxes instead of noticing what makes us happy. Not at Hotel Le Fontanelle, they care.

The service at this hotel is by far the best we had on our trip to Italy. The employees are clearly enjoying their work and the guests. However, everyone was professional as well. The front desk will attend to every need. The laundry service? WOW! I filled out the our names and room number and signed the form. The pile was sitting on the chair across the room, figuring I would list it all after dinner. After dinner, I discovered the laundry was missing. The turn down maid saw the form was signed and took it all so I wouldn't have to deal with it. Wasn't that nice? It all came back, on time, wonderful. The rooms were cleaned to perfection. The room service is a delight. They offer to bring it in courses. I had an electric hot water kettle placed in the room. When I needed a ceramic tea pot, they heated it before bringing it. Really? That was such a special touch. The restaurant is a delight with wonderful flavors. The breakfast buffet has a generous spread of yogurts, fruits, local honey and preserves, meats, pastries, etc. The dinner menu is good, the specials are high quality. The steak, pasta, fish, ok, everything gets special mention. Just eat there. It's expensive, yes. But if you're paying that much for a hotel, you can afford that much for dinner. The surprises from the chef at breakfast were over the top. I'm still surprised with the variety offered for so few guests overall. When we stopped and really thought about what is available compared to how many guests were staying there I felt so much gratitude.

So every wonderful hotel has it's weak points. What are they?
1. The outdoor pool. The outdoor pool's location is beautiful and perfect. The service was well intentioned and sweet. But, the poolside lunch menu is really lacking, as is the flexibility to make something off menu.
2. The bathrooms in the suites are teeny tiny and truly, not 5 stars. This is because of the architectural restrictions when they remodeled. It's just good to be forewarned. This is not a Four Season's bathroom, it's a tasteful adorable country inn bathroom. They've made efforts to improve the lack of a counter top with glass shelves and trolleys. I found it to be functional, it's just lower your expectations, ok?
3. The blow dryers, yes, special mention, not in the bathroom review. Ok guys, most 5 star hotels that cost this much provide a Full Size Ion hair dryer. Especially in a suite. Not some little travel dryer with a button that has to be held down while using. I'm guessing this place is owned by a man, or a lady who has wash and wear hair. Or maybe the electricity isn't sufficient? Not sure what's going on there...
4. If you're shipping things home, specify EXACTLY when you want them to ship. The hotel sub contracts to MBE in Siena. They do a lovely job, everything arrived safe and sound. Just let them know when you want it sent and it will all be fine.
5. Why are all the chairs backwards in the restaurant? Backs to the view? I'm not getting that. Is this a cultural thing I'm ignorant of? One night I switched it, but I felt odd because everyone else was facing the restaurant instead of the view.
6. The Gym. An indoor pool? That was amazing! I loved it again this year. However, the gym is teeny tiny, like the bathrooms. Two treadmills, two bikes, an elliptical, a cable type machine, free weights and a bench. That's it. There is no room to use the weights/bench etc. I made do with the Fabulous Indoor Pool. However, I eat a lot of food in Italy, I wanted more options for the price of the hotel. Maybe this will be rectified with the new building being built up on the hill? Or maybe I'll just become a better swimmer. Hard to say if I'm complaining or complementing the hotel with this one.
7. Not their weak point, more our weak point: Your GPS has many settings with various ways to input a location. Make sure yours is the same input type as theirs before you enter the journey. No one wants to reprogram in a roundabout. Or, maybe the hotel would consider posting all 3 versions of their GPS coordinates.
8. TV, yep, we’re those people. We turn on the TV, when? Well when I’m using the full size hair dryer of course, ha ha. Not kidding. I think that tiny hair dryer saved my husband some aggravation. ( Since I was just putting my hair up wet. ) We couldn’t find an English station. Most hotels have the CNN world news or something… I’m not expecting more than that. Thank you good wifi!

All in all I would totally stay here again. Actually, we've already booked it. They're really wonderful, all of my pickiness aside, this is a wonderful experience, with a delightful team, and a perfect location in Chianti.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaGuestRelations, Direttore at Hotel Le Fontanelle, responded to this review, September 5, 2012
Dear Friends,

First of all, thank you very much for having returned at Hotel Le Fontanelle and for your new booking for 2013 season! We are thrilled to meet you again.
Also, we would like to thank you for the precious review you left us: it is also thanks to our Guests' thoughts that we could try to collect ideas to improve ourselves and we are pleased you found some positive changes this year.
We are happy you understood our spontaneity and devotion in assisting our Guests, because we really care about that. Our first purpose is to satisfy our Guests' needs and if -for human reasons- we cannot "promise" something (because... you can never know), on the other side, Guests can be sure we will all anyway try to do OUR BEST to resolve it!
Believe me, it is not presumption, but just our wish of making our Guests stay as more memorable as possible (surely in positive sense!).
At the same time, we will keep on trying always more reducing our weak points when possible.

Looking forward to welcoming you again, we wish you a great life!

Best regards,

Marion Winski
General Manager
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Aspen
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed July 16, 2012

We've just left Fontanelle and really hated to say good bye. Everything about it is wonderful. Our room had a private patio overlooking the rolling hills of Chianti. The room was spacious and yet cozy, elegant yet comfortable. even Americans will find the bed very comfortable. The pool was the perfect respite after visits to Siena. we were so happy to escape the throngs of Summer tourists. Most of the other guests were Europeans. Thank you for the free wifi, great recommendations for nearby restaurants, bikes, hiking suggestions, etc etc etc. Gilbert at the desk will give you a warm welcome and make you feel like a treasured family member.

The restaurant is excellent...we liked it so much that we had dinner three nights In a row! after being out in the crowds touring local cities, we loved coming back to the hotel, relaxing by the pool and then watching the sunset while we enjoyed a perfect dinner on the patio. We can't wait to return next year!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaGuestRelations, Direttore at Hotel Le Fontanelle, responded to this review, September 5, 2012
Dear Guests,

We hated to say you goodbye, too! You know, at the end...we become like friends!
We are really happy you SLEPT very good and… We can't wait to WELCOME YOU AGAIN next year!

Best regards,

Marion Winski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finlandaise à Paris
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 10, 2012

We chose Le Fontanelle hotel for one night because we wanted to finish our 8 days tour in Firenze and the Tuscany region in a luxurious way. The hotel is in half an hour drive from Siena. When approaching the hotel we were wondering about if the almost double price would bring us something really different compared to the other three, already very good hotels we had experienced during our tour. And it really did! The lancscape was breathtaking to every direction, the ancient building had been renovated with taste, the room was beautiful and not too small (we were staying in a standard room in the second floor) with a great view. Everything was very clean and in perfect condition. The pool areas both inside and outside were lovely. We used the outside pool and were happy to realize, that it was long enough(very rare) to really swim (about 17 meters). The food was of excellent quality as well at dinner, breakfast and lunch. The restaurant terrace was amazing.
There are only 25 rooms in the hotel, and as the hotel area is large, it is easy to find peaceful places to enjoy the lovely garden. Everthing is perfect, but it has its price.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaGuestRelations, Direttore at Hotel Le Fontanelle, responded to this review, September 5, 2012
Dear Guest,

We thank you for your thoughts and are happy you loved the property in its wholeness.
As we can say..."Brief, but intense"!

Thank you for having come!

Kind regards.

Marion Winski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 24, 2012

we stayed at le fontanelle for a week. it is just fantastic. a great place, teriffic views and a peacefull atmosphere. the massage was the best we ever had (free hour for every guest).
the best hotel we have ever been. highly recommended








9

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaGuestRelations, Direttore at Hotel Le Fontanelle, responded to this review, September 5, 2012
Dear Guest,

We are pleased you enjoyed your overall experience at our property and the Massage, too: our SPA Therapist will be happy about that!

Kind regards,

Marion Winski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Yorkshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 21, 2012

From the moment you arrive, you are made to feel very special, every member of staff is polite, efficient and courteous, and the level of service is some of the best I have ever experienced.
The Rooms are lovely and are in immaculate condition, as is the whole hotel, and the food is outstanding. I cannot praise the hotel highly enough, and look forward to returning again very soon.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaGuestRelations, Direttore at Hotel Le Fontanelle, responded to this review, September 5, 2012
Dear Guest,

Thank you for your nice comment.
You probably got the sense of our philosophy: "The Art of Receiving in an elegant country Residence, to make you feel right at Home"...and, we are really happy about that.

Hoping to see you again, we all send you our kind regards.

Marion Winski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2012

From the moment you arrive you are well looked after,no problem is to much for the staff who are polite,helpful but unobtrusive,the resturant and food is topclass as are the accomodation,and amenities.The Hotel should you wish to leave is close to a number of Tuscan towns and the drive around the countryside is breathtaking.Hopefully we will return for a third stay

Room Tip: Try to choose one with a terrace in the courtyard
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MediaGuestRelations, Direttore at Hotel Le Fontanelle, responded to this review, September 5, 2012
Dear Guest,

thank you very much for your kind review and, yes, we hope to meet you again, too!

Kind regards,

Marion Winski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Le Fontanelle

Address: Strada Provinciale 408, km 14.7, 53019 Pianella, Castelnuovo Berardenga, Italy
Phone Number:
Location: Italy > Tuscany > Province of Siena > Castelnuovo Berardenga > Pianella
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Pianella
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Le Fontanelle 5*
Official Description (provided by the hotel):
Hotel Le Fontanelle, this 5 star luxury Hotel located in the Chianti Classico region, capturing the magical essence of Tuscany and the preciousness of its landscapes, offers to its Guests sceneries of spectacular pristine beauty, for a memorable stay or a private special event. With its 25 rooms divided into five different typologies, the Hotel proposes a special refined comfort, turning into the perfect choice for a pleasant holiday. ... more   less 
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Also Known As:
Hotel Le Fontanelle Italy/Tuscany - Pianella

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